Call Center Representative Salary in Baltimore, MD

A Call Center Representative in Baltimore, MD, earns an average salary of around $40,091 per year. This figure can vary based on experience, skills, and the specific company. For those just starting, salaries can range from about $29,000 to $31,827 annually. As representatives gain more experience, they can expect to see their salary increase, with some earning up to $60,100 per year.

Several factors can influence the salary of a Call Center Representative in Baltimore. These include the representative's level of education, the number of years in the industry, and the specific responsibilities they handle. For example, those with additional certifications or specialized training may earn more. Also, representatives who work in larger companies or handle more complex tasks often receive higher pay. Job seekers should consider these factors when aiming for a higher salary in this field.

1. Towson, MD
   Average Salary: $54,925
   In Towson, job seekers can find a variety of roles in customer service. Many companies offer competitive pay and benefits. Notable employers include local banks and insurance firms.
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2. Laurel, MD
   Average Salary: $50,045
   Laurel provides a range of opportunities for those interested in customer support. The area has many tech companies looking for skilled representatives. Benefits often include health insurance and paid time off.
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3. Catonsville, MD
   Average Salary: $47,074
   Catonsville offers a mix of positions in call centers. Many local businesses value experience and strong communication skills. Opportunities exist in retail and healthcare sectors.
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4. Landover, MD
   Average Salary: $46,812
   Landover has a growing demand for customer service professionals. Companies in the area offer flexible schedules and training opportunities. Retail and logistics firms are prominent employers.
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5. Washington, DC
   Average Salary: $42,354
   In Washington, DC, call center jobs are plentiful. Many positions offer the chance to work with well-known companies. Benefits often include retirement plans and bonuses.
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6. Columbia, MD
   Average Salary: $42,099
   Columbia provides a variety of roles in customer service. The area is home to many tech and healthcare companies. Job seekers can find positions with good benefits and career growth opportunities.
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7. Silver Spring, MD
   Average Salary: $41,671
   Silver Spring offers many opportunities for those in customer support. Local companies value teamwork and problem-solving skills. Benefits often include health insurance and paid leave.
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8. Philadelphia, PA
   Average Salary: $38,497
   Philadelphia has a vibrant job market for customer service roles. Many companies offer competitive salaries and benefits. Notable employers include financial services and healthcare firms.
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9. Annapolis, MD
   Average Salary: $38,318
   Annapolis provides a range of positions in customer service. The area is known for its government and education sectors. Job seekers can find roles with good benefits and work-life balance.
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10. Wilmington, DE
    Average Salary: $38,241
    Wilmington offers many opportunities for those in customer support. The area has a mix of industries, including finance and healthcare. Companies often provide training and benefits.
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1. CFG BANK
   Average Salary: $46,538
   CFG BANK offers Call Center Representative jobs in Baltimore, MD. They focus on providing financial services. Employees work in a dynamic environment, handling customer inquiries and transactions.
   




2. Edge Direct
   Average Salary: $45,000
   Edge Direct provides Call Center Representative positions in Baltimore, MD. They specialize in customer service and support. Employees assist clients with various inquiries, ensuring a smooth experience.
   




3. Baltimore Crisis Response, Inc
   Average Salary: $44,234
   Baltimore Crisis Response, Inc. offers Call Center Representative jobs in Baltimore, MD. They focus on crisis intervention and support services. Employees handle calls related to mental health and crisis situations.
   




4. Housing Authority of Baltimore City
   Average Salary: $40,902
   The Housing Authority of Baltimore City provides Call Center Representative jobs in Baltimore, MD. They manage housing assistance and support services. Employees assist residents with housing-related inquiries and applications.
   




5. City of Baltimore
   Average Salary: $40,609
   The City of Baltimore offers Call Center Representative jobs in Baltimore, MD. They handle various municipal services. Employees assist citizens with city-related inquiries and support services.
   




6. PRIORITY ONE STAFFING SERVICES
   Average Salary: $39,925
   PRIORITY ONE STAFFING SERVICES provides Call Center Representative jobs in Baltimore, MD. They focus on staffing and recruitment services. Employees handle staffing inquiries and support for job seekers.
   




7. Mercy
   Average Salary: $39,733
   Mercy offers Call Center Representative jobs in Baltimore, MD. They focus on healthcare services. Employees handle patient inquiries and support services for healthcare needs.
   




8. Johns Hopkins Health System
   Average Salary: $37,350
   Johns Hopkins Health System provides Call Center Representative jobs in Baltimore, MD. They focus on healthcare services. Employees handle patient inquiries and support services for healthcare needs.
   




9. Carchex
   Average Salary: $35,783
   Carchex offers Call Center Representative jobs in Baltimore, MD. They focus on automotive services. Employees handle customer inquiries and support services for automotive needs.
   




10. Planned Parenthood
    Average Salary: $34,000
    Planned Parenthood provides Call Center Representative jobs in Baltimore, MD. They focus on reproductive health services. Employees handle patient inquiries and support services for health needs.
    

1. Technical Account Manager
   Average Salary: $114,776
   This role involves managing client accounts and ensuring satisfaction. You will work with clients to understand their needs and provide technical support. Companies like IBM and Microsoft offer these positions.
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2. Account Manager
   Average Salary: $82,581
   Account managers build and maintain relationships with clients. They ensure customer satisfaction and work to grow business. Firms such as Accenture and Deloitte have these roles.
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3. Appointment Setter
   Average Salary: $59,843
   Appointment setters contact potential clients to schedule meetings. They play a key role in sales and customer engagement. Many local businesses in Baltimore hire for these positions.
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4. Customer Care Specialist
   Average Salary: $53,825
   Customer care specialists handle inquiries and complaints. They aim to resolve issues and improve customer experience. Companies like Comcast and Verizon offer these jobs.
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5. Billing Specialist
   Average Salary: $52,944
   Billing specialists manage invoicing and payments. They ensure accuracy and timely processing. Firms such as AT&T and Verizon have these roles.
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6. Sales Support Specialist
   Average Salary: $49,848
   Sales support specialists assist the sales team. They handle administrative tasks and provide customer support. Companies like Oracle and SAP offer these positions.
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7. Claims Processor
   Average Salary: $48,872
   Claims processors review and manage insurance claims. They ensure claims are processed correctly and efficiently. Insurance firms like Geico and Allstate have these roles.
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8. Customer Service Representative
   Average Salary: $39,189
   Customer service representatives handle customer inquiries and complaints. They aim to provide excellent service and resolve issues. Many local businesses in Baltimore offer these jobs.
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9. Telemarketer
   Average Salary: $37,800
   Telemarketers contact potential customers to promote products or services. They aim to generate leads and sales. Companies like T-Mobile and Sprint offer these positions.
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