Call Center Representative Salary in Rochester, NY

A Call Center Representative in Rochester, NY, earns a competitive salary that reflects the demand for skilled customer service professionals. On average, these representatives can expect to make around $39,879 per year. The salary range can vary based on experience, skills, and the specific employer. For those just starting, salaries can begin at around $31,850. As experience grows, so does the earning potential, with top earners reaching up to $47,800 annually.

Several factors influence the salary of a Call Center Representative in Rochester, NY. These include the complexity of the tasks handled, the industry in which the call center operates, and the representative's ability to meet performance metrics. Some call centers may offer additional benefits, such as health insurance, retirement plans, and paid time off, which can enhance the overall compensation package. Job seekers should consider these factors when evaluating job opportunities in the call center field.

1. Lockport, NY
   Average Salary: $38,894
   In Lockport, NY, you can find call center jobs with a focus on customer service. Companies like Wegmans and Tops offer opportunities. The role involves handling customer inquiries and providing support.
   Find Call Center Representative jobs in Lockport, NY
   




2. Albany, NY
   Average Salary: $38,812
   Albany, NY, offers call center positions with a variety of companies. Working here can mean assisting customers for firms like MVP Health Care. The job focuses on clear communication and problem-solving.
   Find Call Center Representative jobs in Albany, NY
   




3. Poughkeepsie, NY
   Average Salary: $38,392
   Poughkeepsie, NY, has call center jobs that emphasize customer satisfaction. You might work for companies like Verizon. The role involves answering calls and helping customers with their needs.
   Find Call Center Representative jobs in Poughkeepsie, NY
   




4. Syracuse, NY
   Average Salary: $38,026
   Syracuse, NY, provides call center opportunities with companies such as Syracuse University. Working here means supporting students and staff. The job requires good listening skills and patience.
   Find Call Center Representative jobs in Syracuse, NY
   




5. Saratoga Springs, NY
   Average Salary: $37,840
   Saratoga Springs, NY, offers call center jobs with a focus on hospitality. Working for companies like Saratoga Performing Arts Center, you will assist visitors. The role involves friendly interactions and efficient service.
   Find Call Center Representative jobs in Saratoga Springs, NY
   




6. Geneva, NY
   Average Salary: $36,596
   Geneva, NY, has call center positions that focus on customer care. You might work for companies like F. Hoffmann-La Roche. The job involves helping customers with their questions and concerns.
   Find Call Center Representative jobs in Geneva, NY
   




7. Schenectady, NY
   Average Salary: $36,521
   Schenectady, NY, offers call center jobs with a variety of companies. Working here can mean supporting customers for firms like General Electric. The role involves clear communication and problem-solving.
   Find Call Center Representative jobs in Schenectady, NY
   




8. Buffalo, NY
   Average Salary: $34,785
   Buffalo, NY, provides call center opportunities with a focus on customer service. Companies like HSBC and KeyBank offer positions. The job involves handling customer inquiries and providing support.
   Find Call Center Representative jobs in Buffalo, NY
   




9. Binghamton, NY
   Average Salary: $33,125
   Binghamton, NY, offers call center jobs with a variety of companies. Working here can mean assisting customers for firms like Verizon. The role involves answering calls and helping customers with their needs.
   Find Call Center Representative jobs in Binghamton, NY
   

1. Spectrum
   Average Salary: $47,800
   Spectrum offers Call Center Representative jobs with a focus on providing customer service and technical support. They operate multiple locations in Rochester, NY, including their main office downtown and several smaller branches.
   




2. University of Rochester
   Average Salary: $41,523
   The University of Rochester offers Call Center Representative positions that involve handling inquiries and providing information about the university. They have several locations in Rochester, including the main campus and various satellite offices.
   




3. Planned Parenthood
   Average Salary: $39,052
   Planned Parenthood provides Call Center Representative jobs that focus on answering calls and providing information about health services. They operate multiple locations in Rochester, NY, including their main office and several health centers.
   




4. Van Bortel Subaru of Rochester
   Average Salary: $37,810
   Van Bortel Subaru of Rochester offers Call Center Representative jobs that involve assisting customers with vehicle inquiries and scheduling service appointments. They operate a main dealership in Rochester, NY.
   




5. Cellular Sales
   Average Salary: $37,000
   Cellular Sales provides Call Center Representative jobs that focus on customer service and sales support. They operate a main office in Rochester, NY, and serve customers in the surrounding area.
   




6. NBT Bank
   Average Salary: $36,820
   NBT Bank offers Call Center Representative jobs that involve handling customer inquiries and providing banking support. They operate multiple branches in Rochester, NY, including their main office downtown.
   




7. Bermex, Inc.
   Average Salary: $36,000
   Bermex, Inc. provides Call Center Representative jobs that focus on customer service and technical support. They operate a main office in Rochester, NY, and serve clients in the region.
   




8. ACRT, Inc.
   Average Salary: $36,000
   ACRT, Inc. offers Call Center Representative jobs that involve handling customer inquiries and providing support services. They operate a main office in Rochester, NY, and serve clients in the area.
   

1. Technical Account Manager
   Average Salary: $92,124
   This role is key for ensuring clients have a smooth experience with their technical needs. Managers work closely with clients to understand their requirements and resolve issues. Companies like IBM and Xerox offer such positions in the area.
   Find Technical Account Manager jobs in Rochester, NY
   




2. Account Manager
   Average Salary: $76,602
   Account managers build and maintain relationships with clients. They focus on understanding client needs and providing solutions. Local firms such as KeyBank and M&T Bank have these roles available.
   Find Account Manager jobs in Rochester, NY
   




3. Appointment Setter
   Average Salary: $47,600
   Appointment setters make calls to schedule meetings. They need strong communication skills to engage potential clients. Companies like Real Estate firms and healthcare providers in the city offer these jobs.
   Find Appointment Setter jobs in Rochester, NY
   




4. Billing Specialist
   Average Salary: $42,676
   Billing specialists handle invoicing and payments. They ensure accuracy and timely processing of bills. Firms like Wegmans and local healthcare providers need these professionals.
   Find Billing Specialist jobs in Rochester, NY
   




5. Sales Support Specialist
   Average Salary: $41,706
   Sales support specialists assist the sales team. They manage data, prepare reports, and help with client follow-ups. Companies such as Microsoft and local tech firms offer these positions.
   Find Sales Support Specialist jobs in Rochester, NY
   




6. Customer Care Specialist
   Average Salary: $39,658
   Customer care specialists provide support to clients. They handle inquiries, complaints, and ensure customer satisfaction. Local banks and insurance companies have these roles.
   Find Customer Care Specialist jobs in Rochester, NY
   




7. Customer Service Representative
   Average Salary: $39,250
   Customer service reps assist customers with their needs. They handle calls, emails, and chats to resolve issues. Companies like Comcast and Verizon offer these positions.
   Find Customer Service Representative jobs in Rochester, NY
   




8. Claims Processor
   Average Salary: $36,689
   Claims processors review and approve claims. They ensure claims are processed correctly and timely. Insurance companies such as Allstate and local firms need these professionals.
   Find Claims Processor jobs in Rochester, NY
   




9. Telemarketer
   Average Salary: $35,799
   Telemarketers make outbound calls to potential clients. They promote products and services, aiming to generate leads. Local marketing firms and tech companies offer these jobs.
   Find Telemarketer jobs in Rochester, NY