Customer Service Associate Salary in Worcester, MA

A Customer Service Associate in Worcester, MA, earns a competitive salary. The average annual salary for this role is around $34,656. This figure can vary based on experience, skills, and the specific employer. Many associates start at the lower end of the salary range, but with time and additional qualifications, they can move up to higher pay brackets.

Several factors can influence the salary of a Customer Service Associate. These include the size of the company, the industry, and the associate's level of education and experience. For instance, those with certifications in customer service or related fields may see higher earnings. Additionally, those who work in larger companies or in industries with higher demand for customer service professionals may also earn more. It’s important to consider these factors when seeking a position in Worcester, MA.

1. Northborough, MA
   Average Salary: $46,092
   In Northborough, MA, a role in customer service offers a chance to work with local businesses and larger companies. The area's diverse economy provides many opportunities for growth. Companies like local retailers and tech firms value strong customer interaction skills.
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2. Westborough, MA
   Average Salary: $41,583
   Westborough, MA, is known for its vibrant business community. Working in customer service here means engaging with a variety of clients. The area's strong economy and presence of well-known companies create a dynamic work environment.
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3. Shrewsbury, MA
   Average Salary: $33,280
   Shrewsbury, MA, offers a welcoming environment for customer service roles. The town's mix of local businesses and larger corporations provides a range of experiences. Employees here often enjoy a supportive community and a chance to build lasting relationships.
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4. Hudson, MA
   Average Salary: $33,250
   Hudson, MA, provides a unique setting for customer service professionals. The town's smaller size means close-knit interactions with clients. Working here offers a chance to make a significant impact in a tight-knit community.
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5. Marlborough, MA
   Average Salary: $33,153
   Marlborough, MA, is a great place for those in customer service. The city's diverse industries offer varied experiences. Employees often interact with a wide range of clients, from local residents to corporate customers.
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6. Holden, MA
   Average Salary: $32,853
   In Holden, MA, customer service roles are essential to the local economy. The town's friendly atmosphere makes for pleasant interactions. Working here means supporting both local businesses and larger companies.
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7. Southborough, MA
   Average Salary: $32,833
   Southborough, MA, offers a supportive environment for customer service workers. The town's strong community spirit is reflected in its businesses. Employees here often enjoy a collaborative work culture.
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8. Millbury, MA
   Average Salary: $32,800
   Millbury, MA, provides a welcoming setting for customer service professionals. The town's mix of small businesses and larger companies offers diverse experiences. Working here means being part of a close-knit community.
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9. Clinton, MA
   Average Salary: $32,688
   Clinton, MA, is a great place for those in customer service. The town's small-town charm creates a friendly work environment. Employees here often enjoy a supportive community and the chance to build lasting relationships.
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1. Owens & Minor
   Average Salary: $38,175
   Owens & Minor is a leading healthcare supply chain solutions company. They offer jobs in Worcester, MA. Customer Service Associates here handle orders and ensure customer satisfaction. They work in a fast-paced environment, supporting healthcare providers.
   




2. Sherwin-Williams
   Average Salary: $37,625
   Sherwin-Williams is a well-known paint and coatings company. They have locations in Worcester, MA. Customer Service Associates at Sherwin-Williams assist customers with product selection and order processing. They play a key role in customer satisfaction and sales.
   




3. The Panther Group
   Average Salary: $34,000
   The Panther Group is a company that provides various services. They have offices in Worcester, MA. Customer Service Associates here manage customer inquiries and support. They work to ensure a positive customer experience and handle a variety of tasks.
   




4. Walgreens
   Average Salary: $33,000
   Walgreens is a well-known pharmacy chain. They have multiple locations in Worcester, MA. Customer Service Associates at Walgreens assist customers with their needs, from prescriptions to health and wellness products. They provide excellent customer service in a busy retail environment.
   




5. Savers/Value Village
   Average Salary: $31,286
   Savers/Value Village is a thrift store chain. They operate in Worcester, MA. Customer Service Associates here help customers find items and provide information about donations. They work in a retail setting, focusing on customer satisfaction and store operations.
   

1. Customer Engagement Manager
   Average Salary: $92,200
   This role involves working with clients to ensure they have a positive experience. Managers often collaborate with teams to improve customer satisfaction. Companies like Fidelity Investments and UMass Memorial Health offer these roles.
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2. Technical Account Manager
   Average Salary: $87,867
   This position requires managing client accounts and ensuring they meet their needs. Managers work closely with technical teams to resolve issues. Local companies such as Databricks and Blue Cross Blue Shield of Massachusetts have these roles.
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3. Customer Success Manager
   Average Salary: $85,500
   This role focuses on helping clients achieve their goals using a company's products. Managers provide support and guidance to ensure customer satisfaction. Companies like ServiceNow and MassMutual offer these positions.
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4. Account Manager
   Average Salary: $75,983
   Account managers handle client relationships and ensure they are satisfied. They work to understand client needs and meet them. Local firms like Liberty Mutual and State Street Corporation offer these roles.
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5. Community Manager
   Average Salary: $58,125
   This role involves managing online communities and fostering engagement. Managers create content and interact with members to build a strong community. Companies like Reddit and HubSpot offer these positions.
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6. Retail Sales Associate
   Average Salary: $54,812
   Sales associates help customers find products and make purchases. They provide excellent customer service and ensure a positive shopping experience. Stores like Target and Macy's in Worcester offer these roles.
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7. Field Service Technician
   Average Salary: $53,425
   Field service technicians install and repair equipment. They travel to client sites to provide technical support. Companies like Comcast and Vivint Solar offer these positions.
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8. Technical Support Specialist
   Average Salary: $50,000
   These specialists provide technical assistance to customers. They troubleshoot issues and offer solutions. Firms like Dell Technologies and IBM offer these roles.
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9. Grocery Clerk
   Average Salary: $39,284
   Grocery clerks assist customers with their purchases. They stock shelves and ensure the store is clean. Local grocery stores like Stop & Shop and Hannaford offer these positions.
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10. Cashier
    Average Salary: $33,384
    Cashiers handle transactions and provide customer service. They ensure accuracy and speed in processing payments. Retailers like Walmart and CVS offer these roles.
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