About Extended Stay Hotels
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What are people saying about working at Extended Stay Hotels?
Extended Stay Hotels Reviews
Need a change to the business model
02/24/2025 - Malvern, PA
Pros
long term guests allowed staff to really get to know their guests
Cons
too limited of a staffing model. As a GM, I was cleaning rooms, covering shifts, and working overnight. In addition to all of that, I was required to complete reports daily and send to district manager as well as complete training and drive by's which was extremely dangerous. There was no other management staff to assist in covering some of the areas
Low pay & High task completion expectation
01/14/2025 - Scottsdale, AZ
Pros
ESA has a benefit of good managers for oversight. Select few associates with proper superior training in multiple positions. Offer opportunities of cross training if you are considering a different position in the hotel operations.
Cons
Extreme exposure to intense micromanagement of the District Managers. Poor adherence to Federal and State payroll guidelines. Human Resource is not effective in ensuring safe working environment. Some General Managers are 'fill-in' managers to make a District look good regardless of poor hotel up keep. Some associates demand respect and request granting based upon internal relationship with management, and seniority(allegiance to the company).
No headline
01/16/2025 - Rancho Cordova, CA
Pros
Always room for growth if you are self motivated and willing to learn.
Cons
Closed mouths don't get fed and don't bite off more than you can chew.
Ethics hotline
01/16/2025 - Dulles, VA
Pros
Stock, weekly pay, overtime location
Cons
There is no need complaints they defend Managers.
Micromanagement
01/10/2025 - Salt Lake City, UT
Pros
You may like your co-workers.
Cons
Management does not care about you. They are more about penalizing than inspiring you. Do this, do that...or else! You will spend your time verifying you did the work. Instead of letting your achievements speak for themselves. Perform a task, send a text saying it is completed, then scan a document proving you did the task and upload that to your boss. Put the document in a binder. You will spend more time proving you did a thing, than doing the thing.
Not the safest
01/08/2025 - Redlands, CA
Pros
Good leadership training within system
Cons
Not safe at all for guests and employees
Ups and downs
01/09/2025 - Jacksonville, FL
Pros
There aren’t any pros to the job
Cons
People not coming to work on a regular basis you having to stay over
Horrible Experience
12/22/2024 - Bluffton, SC
Pros
The long term guests made working there worthwhile.
Cons
Very little support from upper management. HR is only in place to protect the interests of the company at large, while individual hotels are left overburdened and understaffed. There is hardly any incentive for housekeeping and GSRs to do their jobs properly due to low pay. This, in turn, leverages them to under perform and also the reason why turnover is high. It is a very stressful environment and open to several breaches of safety for guests and staff alike. I would not recommend ESA unless you enjoy ring leading an insane asylum of a circus rodeo. Management only cares about the money. There is zero work life balance. Be prepared to be on call 24/7.
hospitality search anywhere else
12/29/2024 - Philadelphia, PA
Pros
Nothing. Pulled into a possible career or a continuing career to have your hospitality skills belittled, diminished and standards sucked out of you.
Cons
Management that is never around. When at the hotel they sit with laptops and do nothing. Preaching hands on and do nothing. If they do walk around they just dictate more than be support. They love to cover their , you know what’s. No help at all.
Good location
12/09/2024 - Fort Worth, TX
Pros
Loved one of my co-worker, very nice lady. This location won't be too busy, which mean it is a good place to start.
Cons
Manager was good but then they hired new manager, things got changed.
Don't do it
12/20/2024 - null
Pros
None at the one on Dunlap
Cons
GM doesn't care about her employees. Very rude to employees and guests
Terrible Location with Incompetent Management
12/02/2024 - Wauwatosa, WI
Pros
Nothing to be really honest. My experience there was miserable.
Cons
Low starting salaries Bad locationLoss of repeat business guests over the past 4-5 years as service has declined Low to minimal standards for cleanliness and Guest satisfactionLazy work environment accepted and reinforced by managementRude and abusive guests allowed to stayBad work - life balanceBad managementThe under-performing employees are retained and good employees are burned out or leave for better opportunitiesOther area Extended Stay America locations are better and have better management. I recommend Brookfield (great manager there) and Waukesha!
Nice
12/05/2024 - Huntsville, AL
Pros
nice staff, supportive managers, great business
Cons
no cons at all .
You do everything
12/05/2024 - Maryland City, MD
Pros
Team work and possibility for advancement
Cons
Short staffed, GM needs to do everything
Front Desk
09/01/2024 - Sandy, UT
Pros
Like working with the customers and people who live there. Relaxed environment but stimulating at the same time.
Cons
The place is very understaffed. Breakfast is difficult because the customers are unhappy with how small it is. Should have cleaning procedures in place for each employee to keep hotel clean and safe.
What are popular careers at Extended Stay Hotels?
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Housekeeper
Housekeepers clean guest rooms and common areas. They ensure a comfortable and welcoming environment for guests.
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Guest Services
Guest Services staff assist guests with their needs. They provide information and help with reservations and other inquiries.
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Maintenance Technician
Maintenance Technicians handle repairs and upkeep of the hotel. They ensure all facilities are in good working order.
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General Manager
General Managers oversee the hotel's operations. They manage staff, budgets, and guest satisfaction.
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Customer Service Representative
Customer Service Representatives interact with guests to address their concerns. They aim to provide excellent service and resolve issues quickly.
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Laundry Attendant
Laundry Attendants handle the washing, drying, and ironing of guest linens. They ensure everything is clean and ready for the next guest.
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Housekeeping
Housekeeping staff clean guest rooms and common areas. They maintain a tidy and welcoming environment for all guests.
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Front Desk Associate
Front Desk Associates greet guests and handle check-ins and check-outs. They provide information and assist with any guest needs.
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Front Office Manager
Front Office Managers oversee the front desk staff. They ensure smooth operations and high levels of guest satisfaction.
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Hotel General Manager
Hotel General Managers manage the overall operations of the hotel. They ensure everything runs smoothly and guests have a great experience.
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Where is Extended Stay Hotels hiring?
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Orlando, FL
Orlando offers a vibrant atmosphere with plenty of opportunities for growth. Working in this city means being part of a dynamic community with a strong tourism industry.
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Bellevue, WA
Bellevue provides a balanced work environment with a focus on innovation. The city's tech-savvy culture makes it an exciting place for professionals to thrive.
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Austin, TX
Austin is known for its vibrant music scene and friendly people. Working here means enjoying a lively community with a strong sense of camaraderie.
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San Diego, CA
San Diego offers a beautiful coastal setting with a mild climate. Working in this city means enjoying a relaxed lifestyle and a strong job market.
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Atlanta, GA
Atlanta is a bustling city with a diverse economy. Working here means being part of a fast-paced environment with many opportunities for advancement.
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Phoenix, AZ
Phoenix offers a warm climate and a growing job market. Working in this city means being part of a community that values hard work and dedication.
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Indianapolis, IN
Indianapolis provides a mix of urban and suburban living. Working in this city means enjoying a strong sense of community and a variety of job opportunities.
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Tampa, FL
Tampa offers a vibrant waterfront and a growing economy. Working in this city means being part of a community that values innovation and progress.
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Charlotte, NC
Charlotte is known for its financial sector and growing tech industry. Working in this city means being part of a community that values both tradition and innovation.
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Chesapeake, VA
Chesapeake offers a mix of urban and rural living. Working in this city means enjoying a strong sense of community and a variety of job opportunities.
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Comfort Suites
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Residence Inn by Marriott
Residence Inn by Marriott offers extended-stay accommodations with fully equipped kitchens and separate living areas. The hotels provide a complimentary breakfast and a welcoming social environment. Residence Inn has locations in many cities across the United States, Canada, and Europe.
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Candlewood Suites
Candlewood Suites provides extended-stay accommodations with fully equipped kitchens and separate living areas. The hotels offer a complimentary breakfast and are designed for guests who need a home away from home. Candlewood Suites has locations in many cities across the United States and Canada.
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My Place Hotels
My Place Hotels offers extended-stay accommodations with fully equipped kitchens and separate living areas. The hotels provide a complimentary breakfast and a welcoming atmosphere. My Place Hotels has locations in many cities across the United States and Canada.
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Rodeway Inn
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