About Premium Retail Services
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What are people saying about working at Premium Retail Services?
Premium Retail Services Reviews
Great foundation for inexperienced DMs, Not for the experienced
09/30/2026 - null
Pros
If you're an inexperienced DM, this role will give you a great foundation.
Cons
Never-ending turnover, you will have to hire people every single day. Compensation structure can be good, but also ridiculously punishing. For example, you meet or slightly exceed all goals great, but 1 store falls short a tiny bit, boom, you get a $1000 punishment.Terrible work-life balance. Your phone will blow up all day long since there are basically no levels of leadership. From Sales Associate > Sales Lead (A glorified sales associate basically with no powers) > DM so it all falls on you.
Flexible scheduling but low pay and poor management
09/29/2026 - Stuart, FL
Pros
Make your own schedule and on your own
Cons
Low pay. And since the merge poor management
Flexible work environment with great adaptability
09/29/2026 - Toronto, ON
Pros
FlexibilityGood manager Team support
Cons
Low payCar expensesN
Flexible hours but involves door-to-door sales
09/28/2026 - London, ON
Pros
1230 pm to 8 pm job timings. No micro management if meeting target
Cons
door to door sales is difficult
Independent work environment, but pay could improve
09/20/2026 - Laredo, TX
Pros
Worked independently, no micromanagement was a great plus.
Cons
Pay could have been higher
Decent pay and flexibility but tough sales targets
09/15/2026 - Russellville, AR
Pros
Decent money and flexibility on hours.
Cons
Challenging sales targets in low volume locations due to flat targeting rather than percentage based on store traffic volume.
Flexible work but no benefits or raises
09/08/2026 - Houston, TX
Pros
Mostly flexible. Work independently.Mileage paid between stores in same day.
Cons
For part time. No paid time off, sick, or vacation time and no raises ever. No matter how long you’ve been with the company
1/5 Stars Major changes have made the job increasingly difficult and unreasonable
09/07/2026 - Portland, OR
Pros
Honestly, I’m struggling to identify any significant pros at this point.
Cons
The working conditions and expectations have changed dramatically. Employees are closely monitored through geofencing and time tracking, seemingly down to the minute. Management is quick to reprimand or write employees up for not following increasingly strict procedures, despite the fact that we were originally trained and encouraged to complete service orders efficiently.One of the biggest issues is the new approach to timekeeping. If you complete a service order efficiently in 10–20 minutes, you are now essentially expected to remain in your vehicle in the parking lot until the allotted service time expires. Previously, employees could complete the work efficiently, check out, and move on while still being paid for the scheduled service timeWe also cannot clock into multiple service orders simultaneously, which means employees can be stuck at one location even after the actual work is finished. This makes it extremely difficult to schedule and complete multiple service orders efficiently.The travel requirements are another major concern. When a location requires significant driving, it no longer makes financial sense to take the assignment if you're expected to spend hours sitting in a parking lot after the actual work is complete. The combination of minimum-wage-level pay, limited mileage reimbursement, unpaid drive time, and the wear and tear on your personal vehicle can make some assignments financially impractical.What is particularly frustrating is that employees are being held to strict new rules while the expectations and procedures have changed significantly from how we were originally trained to perform the job. The result is a system that seems to discourage efficiency rather than reward it.
Good job to get you through college but not a career
09/05/2026 - Grand Rapids, MI
Pros
Loved my team, regional managers were great, coworkers all cool people. Great college job- flexible schedules (you made your own), pay could support me, management was understanding.
Cons
Limited/no opportunity for growth. Part timers could not move up. Held the job throughout college but couldn’t make it make sense after graduating.
Great short-term gig, but constant restructuring erases hard work and limits growth.
08/31/2026 - New York, NY
Pros
- Flexible schedule where you can choose your own working hours.- Solid entry-level onboarding and helpful early management.- Good entry option for quick employment or supplemental side income.
Cons
- Frequent management churn and corporate restructuring leave hard work unrecognized.- Hours and earning potential dropped significantly over time due to over-hiring.- No realistic path for internal career growth despite high performance and degrees.- Heavy wear and tear on your personal vehicle for non-dependable hours.
Good pay and flexible schedule, but poor management issues
08/29/2026 - Mountain Home, ID
Pros
The pay is really good and the work is not difficult. The job is enjoyable and you work your own schedule as long as you get the assigned jobs completed by the day they are due
Cons
Management. When I was hired, my supervisor was great, she was always reachable via a phone call, well, the company 'adjusted' the areas that each supervisor was in charge of and ended up with another supervisor. She honestly was not all that bad, though I would reach out to her regarding issues I had and she did not offer much in the way of support. Then the company adjusted again and this time I have a supervisor who I am convinced is new, has no idea what he is doing, always defers an issue to someone else. Then there is the reporting system. You login to a web portal and receive your assignments that way, you also do all reporting the same way. When I started ~2 years ago, it was on the honor system, if a job said it paid 1 hour and you only worked 30 mins, you could still say you worked 1 hour and would get paid. That all changed about 2 or 3 months ago without any notice. Now they actively track how much time you have been on a job and you can't work 5 mins and claim 1 hour. The company also does not seem to understand that not every Walmart store is the same size and they are always expecting certain things that I can not do in my assigned store
Toxic culture and financial issues leading to distrust
08/28/2026 - Tennessee City, TN
Pros
Negative 100 for this company
Cons
Things were fine until we acquired Premium and Crossmark. Too much lying and cheating. Most Acosta people have left the company. Managers make up their own rules. No pay for Admin TimeThe company has been sued for the above--- among other issues. Paid out millions. Recently ZI have been told by management to report fraudulent time in store. From what I gather the company is having financial issues. I refuse. I will more than likely be fired.---- from an area that is already short people.
Steer clear if possible
08/26/2026 - New Albany, MS
Pros
You have some flexibility in schedules.
Cons
The salary seems great until you break it down based on the amount of hours they want you to work. Upper management is lacking. Onboarding processes are a nightmare. You’re basically trapping customers into these purchases.
Basic benefits but many downsides to consider
08/25/2026 - Tecumseh, OK
Pros
Basic benefits and mileage reimbursement
Cons
Just about everything you can think of
Good pay and bonuses, but management varies
08/23/2026 - Pittsburg, KS
Pros
Good payMilageBonusesCommission
Cons
Management can be iffy but there are good ones
What are popular careers at Premium Retail Services?
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Retail Merchandiser
Retail merchandisers work to ensure products are displayed attractively. They help customers find what they need quickly and easily.
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Sales Professional
Sales professionals aim to meet customer needs and close sales. They often build relationships with clients and understand their needs.
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Merchandiser
Merchandisers organize products on shelves to attract customers. They analyze sales data to help make display decisions.
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Retail Specialist
Retail specialists focus on improving customer experience. They handle tasks like customer service, inventory, and store operations.
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Sales Manager
Sales managers oversee a team of sales professionals. They set goals and train staff to boost sales and team performance.
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Sales Lead
Sales leads guide their team to meet sales targets. They provide support and encouragement to help achieve company goals.
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Regional Manager
Regional managers oversee multiple stores in a specific area. They ensure stores meet performance goals and provide excellent customer service.
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Retail Sales Associate
Retail sales associates help customers find products. They provide information, answer questions, and process sales transactions.
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Brand Ambassador
Brand ambassadors promote a company's products and values. They build a strong image for the brand in the market.
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Product Specialist
Product specialists know a lot about specific products. They provide information to customers and help staff understand product features.
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Where is Premium Retail Services hiring?
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St. Louis, MO
St. Louis offers a thriving job market with opportunities in various sectors. The city's rich culture and affordable cost of living make it an ideal place for professionals to grow and thrive.
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San Antonio, TX
San Antonio stands out with a dynamic job market and a strong focus on growth. The city's friendly atmosphere and diverse community provide a supportive environment for career development.
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Phoenix, AZ
Phoenix provides a vibrant job landscape with ample opportunities in different industries. The city's warm climate and outdoor lifestyle create a perfect balance for professional and personal life.
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Raleigh, NC
Raleigh is known for its excellent job prospects and a supportive professional environment. The city’s commitment to education and innovation makes it a great place for career advancement.
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Houston, TX
Houston boasts a thriving economy with numerous job opportunities. The city's diversity and cultural richness offer a unique backdrop for professional growth and personal enrichment.
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Chicago, IL
Chicago offers a robust job market with plenty of opportunities across various sectors. The city’s dynamic energy and rich history provide a stimulating environment for career advancement.
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Jacksonville, FL
Jacksonville provides a balanced job market with a strong focus on innovation. The city's friendly community and natural attractions make it an ideal place to live and work.
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Miami, FL
Miami offers a vibrant job scene with diverse opportunities. The city's multicultural environment and beautiful beaches create a lively atmosphere for career growth.
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San Diego, CA
San Diego presents a thriving job market with plenty of opportunities. The city's beautiful weather and active lifestyle make it a desirable place for both work and leisure.
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Nashville, TN
Nashville offers a dynamic job market with strong growth potential. The city's vibrant music scene and welcoming community create a supportive environment for professionals.
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