Customer Service Agent Salary in Boston, MA

In Boston, MA, a Customer Service Agent can expect to earn a competitive salary. The average yearly salary for this role is around $41,132. This figure provides a good benchmark for job seekers considering this career path. The salary range varies, with some agents earning as low as $34,000 and others reaching up to $55,050 annually. This range reflects the different levels of experience and skill sets within the field.

Several factors can influence the salary of a Customer Service Agent in Boston. These include the size of the company, the industry, and the agent's level of experience. Larger companies and those in high-demand industries often offer higher salaries. Additionally, agents with more experience or specialized skills can command higher pay. Job seekers should consider these factors when evaluating potential job opportunities. Understanding the salary landscape can help in making informed career decisions.

1. Newton, MA
   Average Salary: $44,310
   In Newton, MA, a customer service role offers a chance to work with well-known companies. The area's tech and educational institutions provide diverse opportunities. Newton's vibrant community makes for a pleasant work environment.
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2. Cambridge, MA
   Average Salary: $43,062
   Cambridge, MA, is home to many prestigious companies where customer service agents thrive. The city's academic atmosphere brings a dynamic and innovative work culture. Employees enjoy a mix of challenges and growth opportunities.
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3. Somerville, MA
   Average Salary: $42,000
   Working in Somerville, MA, means being part of a growing tech hub. Customer service agents here support a variety of tech startups and established firms. The city's diverse culture enriches the workplace experience.
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4. Quincy, MA
   Average Salary: $39,714
   Quincy, MA, offers a mix of traditional and modern companies for customer service professionals. The city's maritime history and vibrant community provide a unique backdrop. Employees benefit from a supportive and engaging work environment.
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1. Whole Foods Market
   Average Salary: $51,988
   Whole Foods Market offers rewarding Customer Service Agent jobs. They have stores in Boston and other locations. Employees enjoy a positive work environment and opportunities for growth.
   

   
   

2. SIXT
   Average Salary: $43,395
   SIXT provides Customer Service Agent positions with a competitive salary. They operate in Boston and other cities. The company values customer satisfaction and team collaboration.
   

   
   

3. Alaska Airlines
   Average Salary: $38,600
   Alaska Airlines hires Customer Service Agents with a focus on customer care. They have offices in Boston and other locations. Employees benefit from a supportive work culture and career development.
   

   
   

4. Concord Coach Lines
   Average Salary: $38,000
   Concord Coach Lines offers Customer Service Agent jobs with a good salary. They operate in Boston and other areas. The company emphasizes teamwork and customer service excellence.
   

   
   

5. Intercruises Shoreside & Port Services
   Average Salary: $38,000
   Intercruises Shoreside & Port Services provides Customer Service Agent positions with a stable salary. They have offices in Boston and other locations. Employees enjoy a dynamic work environment and opportunities for advancement.
   

   
   

6. Southwest Airlines
   Average Salary: $37,840
   Southwest Airlines hires Customer Service Agents with a competitive salary. They operate in Boston and other cities. The company values employee well-being and offers a supportive work culture.
   

   
   

7. Piedmont Airlines
   Average Salary: $36,500
   Piedmont Airlines offers Customer Service Agent jobs with a good salary. They have offices in Boston and other locations. Employees benefit from a collaborative work environment and career growth opportunities.
   

1. Technical Account Manager
   Average Salary: $128,981
   This role involves managing client accounts and ensuring satisfaction with technical services. They work closely with clients in Boston, ensuring their needs are met. Companies like Microsoft and IBM hire for these roles.
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2. Customer Engagement Manager
   Average Salary: $113,349
   They focus on building strong relationships with clients. This role requires understanding customer needs and improving engagement. Firms like HubSpot and Salesforce in Boston seek these professionals.
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3. Customer Success Manager
   Average Salary: $105,306
   These managers help clients achieve their goals using a company's products. They provide support and ensure customer satisfaction. Boston-based companies like ServiceNow and Zendesk look for these experts.
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4. Quality Assurance Specialist
   Average Salary: $89,348
   They ensure products meet quality standards. This role involves testing and improving customer experiences. Companies like Amazon and Google in Boston hire for these positions.
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5. Field Service Manager
   Average Salary: $88,950
   They oversee technicians who provide on-site support. This role ensures customers receive timely and effective service. Boston firms like Comcast and Verizon seek these managers.
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6. Support Analyst
   Average Salary: $81,849
   They provide technical support to customers. This role requires problem-solving skills and a deep understanding of products. Companies like Dell and HP in Boston offer these roles.
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7. Client Services Representative
   Average Salary: $75,296
   They handle client inquiries and provide support. This role involves communication and problem-solving. Boston firms like Fidelity and State Street look for these representatives.
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8. Order Management Specialist
   Average Salary: $73,560
   They manage customer orders and ensure timely delivery. This role requires attention to detail and strong organizational skills. Companies like Amazon and UPS in Boston hire for these positions.
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9. Account Representative
   Average Salary: $61,805
   They manage client accounts and ensure satisfaction. This role involves building relationships and meeting client needs. Boston-based companies like Charles Schwab and Morgan Stanley seek these representatives.
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10. Customer Care Representative
    Average Salary: $48,931
    They provide support and resolve issues for customers. This role requires excellent communication skills. Companies like Verizon and AT&T in Boston hire for these positions.
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