Customer Service Agent Salary in Philadelphia, PA

A Customer Service Agent in Philadelphia, PA, earns an average yearly salary of $37,682. This average helps job seekers understand what to expect in this role. The salary range varies, with some agents earning as low as $31,500 and others earning up to $66,740. This range shows that experience and skills can lead to higher earnings.

The distribution of salaries shows that most Customer Service Agents earn between $31,500 and $41,111. About 40% of agents fall into this range. A smaller percentage, around 10%, earn more than $50,722. This data suggests that with more experience and skills, agents can move up the salary ladder. Job seekers should aim to gain experience and improve their skills to increase their earning potential.

1. New York, NY
   Average Salary: $50,527
   In New York City, a customer service role offers dynamic interactions with diverse clients. Companies like American Express and Verizon provide excellent opportunities. The fast-paced environment demands strong communication skills and the ability to handle high-pressure situations.
   Find Customer Service Agent jobs in New York, NY
   

   
   

2. Washington, DC
   Average Salary: $49,482
   Working in Washington, DC, means engaging with a variety of clients, from government agencies to private firms. Companies such as Marriott and Hilton offer robust training programs. The role requires excellent problem-solving skills and the ability to work well under pressure.
   Find Customer Service Agent jobs in Washington, DC
   

   
   

3. Lancaster, PA
   Average Salary: $43,929
   Lancaster provides a more relaxed pace for customer service roles. Companies like Giant Food and L.L. Bean offer supportive work environments. Employees enjoy a good work-life balance while still engaging with a diverse customer base.
   Find Customer Service Agent jobs in Lancaster, PA
   

   
   

4. Wilmington, DE
   Average Salary: $43,156
   In Wilmington, customer service roles often involve working with local businesses and larger corporations. Companies such as DuPont and AstraZeneca provide stable employment. The role emphasizes teamwork and customer satisfaction.
   Find Customer Service Agent jobs in Wilmington, DE
   

   
   

5. York, PA
   Average Salary: $42,557
   York offers a mix of small businesses and larger companies for customer service positions. Firms like WellSpan Health and Hershey’s provide opportunities for growth. The role requires strong interpersonal skills and a friendly demeanor.
   Find Customer Service Agent jobs in York, PA
   

   
   

6. Trenton, NJ
   Average Salary: $41,962
   Trenton provides a variety of customer service opportunities in both the public and private sectors. Companies like Capital Health and Prudential offer comprehensive training. The role is dynamic, requiring quick thinking and adaptability.
   Find Customer Service Agent jobs in Trenton, NJ
   

   
   

7. Newark, NJ
   Average Salary: $40,411
   Newark offers diverse customer service roles with companies like Prudential and NJ Transit. Employees interact with a wide range of clients daily. The role demands strong communication skills and the ability to handle multiple tasks efficiently.
   Find Customer Service Agent jobs in Newark, NJ
   

   
   

8. Cherry Hill, NJ
   Average Salary: $38,466
   Cherry Hill provides a supportive environment for customer service roles. Companies such as Virtua Health and Cooper University Health Care offer excellent benefits. The role emphasizes customer satisfaction and teamwork.
   Find Customer Service Agent jobs in Cherry Hill, NJ
   

   
   

9. Baltimore, MD
   Average Salary: $37,657
   Baltimore offers a vibrant customer service scene with companies like Johns Hopkins and Under Armour. Employees engage with a diverse clientele. The role requires excellent problem-solving skills and a proactive approach.
   Find Customer Service Agent jobs in Baltimore, MD
   

   
   

10. Allentown, PA
    Average Salary: $37,272
    Allentown provides a mix of customer service roles in both retail and healthcare sectors. Companies like Lehigh Valley Health Network and Amazon offer growth opportunities. The role requires strong communication skills and a customer-focused mindset.
    Find Customer Service Agent jobs in Allentown, PA
    

1. SEPTA
   Average Salary: $59,255
   SEPTA offers rewarding Customer Service Agent jobs in Philadelphia, PA. They provide public transportation services. Employees work in various locations, including downtown Philadelphia and the suburbs.
   

   
   

2. Caliber Collision
   Average Salary: $47,992
   Caliber Collision provides excellent opportunities for Customer Service Agents in Philadelphia, PA. They focus on vehicle repair and customer satisfaction. Their locations are spread across the city, ensuring easy access for residents.
   

   
   

3. SIXT
   Average Salary: $41,854
   SIXT offers Customer Service Agent positions in Philadelphia, PA. They specialize in car rental services. Employees work in key areas, including the airport and downtown Philadelphia.
   

   
   

4. Piedmont Airlines
   Average Salary: $34,942
   Piedmont Airlines provides Customer Service Agent roles in Philadelphia, PA. They offer regional air travel services. Their main location is at Philadelphia International Airport.
   

   
   

5. University of Pennsylvania
   Average Salary: $33,596
   The University of Pennsylvania offers Customer Service Agent jobs in Philadelphia, PA. They focus on supporting students and faculty. Their main campus is in the heart of Philadelphia.
   

   
   

6. Vsa, Inc.
   Average Salary: $32,353
   Vsa, Inc. provides Customer Service Agent positions in Philadelphia, PA. They offer various services, including event management and customer support. Their offices are located in downtown Philadelphia.
   

1. Technical Account Manager
   Average Salary: $103,523
   This role involves managing client relationships and ensuring technical solutions meet their needs. Companies like Microsoft and IBM in Philadelphia offer these positions. They focus on understanding client systems and providing solutions.
   Find Technical Account Manager jobs in Philadelphia, PA
   

   
   

2. Customer Engagement Manager
   Average Salary: $102,899
   This position focuses on enhancing customer interactions and satisfaction. Firms like Comcast and Verizon in Philadelphia seek these professionals. They work to create positive customer experiences and improve loyalty.
   Find Customer Engagement Manager jobs in Philadelphia, PA
   

   
   

3. Customer Success Manager
   Average Salary: $90,341
   This role aims to ensure customers achieve their goals with the company's products. Companies like Salesforce and Adobe in Philadelphia hire for these positions. They help clients maximize the use of their services.
   Find Customer Success Manager jobs in Philadelphia, PA
   

   
   

4. Order Management Specialist
   Average Salary: $85,442
   This job involves overseeing the order process from start to finish. Retailers like Target and Walmart in Philadelphia offer these roles. They ensure orders are accurate and delivered on time.
   Find Order Management Specialist jobs in Philadelphia, PA
   

   
   

5. Quality Assurance Specialist
   Average Salary: $67,685
   This role focuses on ensuring products meet quality standards. Companies like Johnson & Johnson and Merck in Philadelphia seek these professionals. They test products and processes to maintain high standards.
   Find Quality Assurance Specialist jobs in Philadelphia, PA
   

   
   

6. Support Analyst
   Average Salary: $66,822
   This position involves providing technical support to customers. Firms like Dell and HP in Philadelphia hire for these roles. They help resolve technical issues and improve customer satisfaction.
   Find Support Analyst jobs in Philadelphia, PA
   

   
   

7. Claims Clerk
   Average Salary: $62,050
   This job involves processing insurance claims. Companies like State Farm and Geico in Philadelphia offer these positions. They handle claims, ensuring they are processed accurately and efficiently.
   Find Claims Clerk jobs in Philadelphia, PA
   

   
   

8. Customer Relations Representative
   Average Salary: $58,969
   This role focuses on maintaining good relationships with customers. Retailers like Best Buy and Lowe's in Philadelphia hire for these positions. They handle customer inquiries and resolve issues.
   Find Customer Relations Representative jobs in Philadelphia, PA
   

   
   

9. Customer Care Representative
   Average Salary: $55,648
   This position involves providing support to customers. Companies like Comcast and Verizon in Philadelphia seek these professionals. They handle calls, emails, and chats to assist customers.
   Find Customer Care Representative jobs in Philadelphia, PA
   

   
   

10. Account Representative
    Average Salary: $54,358
    This role involves managing client accounts and ensuring satisfaction. Firms like IBM and Accenture in Philadelphia hire for these positions. They work closely with clients to meet their needs and goals.
    Find Account Representative jobs in Philadelphia, PA