Customer Service Agent Salary in Raleigh, NC

A Customer Service Agent in Raleigh, NC, earns an average yearly salary of $36,685. This figure provides a good starting point for those considering this career path. The salary range can vary based on experience, skills, and the specific employer.

Here are some key points to consider about the salary distribution:

• About 52.98% of Customer Service Agents earn between $28,818 and $34,136 annually.
• The highest earners, making up 1.83% of the workforce, earn between $71,364 and $76,682 per year.
• A small percentage of agents earn less than $23,500 or more than $82,000 each year.

1. Wake Forest, NC
   Average Salary: $43,533
   Wake Forest offers a vibrant community with many opportunities for those in customer service. Companies like WakeMed and various tech firms provide a dynamic work environment. The city's growing business sector ensures a steady demand for skilled professionals.
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2. Durham, NC
   Average Salary: $40,888
   Durham is known for its strong economy and diverse job market. Working in customer service here means you can find roles with prominent companies like IBM and Duke Energy. The city's commitment to education and innovation creates a supportive work environment.
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3. Cary, NC
   Average Salary: $40,417
   Cary is a thriving community with many opportunities for customer service roles. Companies such as SAS and Cisco Systems offer excellent career growth. The city's focus on quality of life makes it a great place to work and live.
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4. Clayton, NC
   Average Salary: $39,512
   In Clayton, customer service positions offer a chance to work with local businesses and larger corporations. The area's growing industries provide a stable job market. The community's friendly atmosphere makes for a pleasant work environment.
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5. Wilson, NC
   Average Salary: $37,146
   Wilson provides a supportive environment for customer service professionals. The city's manufacturing sector and local businesses offer diverse job opportunities. Working here means being part of a close-knit community with a strong work ethic.
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6. Apex, NC
   Average Salary: $36,422
   Apex is a growing city with many opportunities in customer service. Companies like Red Hat and Cisco Systems offer dynamic roles. The city's focus on technology and innovation creates a forward-thinking work environment.
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7. Morrisville, NC
   Average Salary: $34,670
   Morrisville offers a vibrant job market for customer service roles. The presence of tech companies like IBM and Cisco Systems provides excellent career opportunities. The city's commitment to growth ensures a steady demand for skilled professionals.
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8. Chapel Hill, NC
   Average Salary: $32,732
   Chapel Hill is known for its academic and cultural environment. Working in customer service here means you can find roles with the University of North Carolina and local businesses. The city's vibrant community offers a supportive work environment.
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9. Garner, NC
   Average Salary: $32,091
   Garner provides a welcoming environment for customer service professionals. The city's growing industries offer diverse job opportunities. Working here means being part of a community that values quality of life and work-life balance.
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10. Holly Springs, NC
    Average Salary: $30,982
    Holly Springs offers a friendly community with many opportunities in customer service. Local businesses and regional companies provide a stable job market. The city's focus on community and family makes for a pleasant work environment.
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1. CVS Health
   Average Salary: $51,545
   CVS Health offers a rewarding career as a Customer Service Agent. They provide excellent customer service and support in their pharmacies and retail stores. CVS Health operates multiple locations in Raleigh, NC, making it a convenient choice for local job seekers.
   

   
   

2. Harris Teeter
   Average Salary: $30,286
   Harris Teeter provides a dynamic environment for Customer Service Agents. They focus on delivering top-notch customer service in their grocery stores. With several locations in Raleigh, NC, Harris Teeter offers a stable and supportive workplace for those interested in retail customer service.
   

1. Customer Success Manager
   Average Salary: $101,344
   This role focuses on ensuring clients achieve their goals using a company's products. Success managers work closely with clients to understand their needs and provide solutions. Companies like IBM and SAS Institute in Raleigh offer these positions.
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2. Technical Account Manager
   Average Salary: $95,990
   Technical account managers serve as the link between a company and its clients. They handle technical issues and ensure clients get the most from their products. Roles are available at firms such as Red Hat and Cisco Systems in Raleigh.
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3. Customer Engagement Manager
   Average Salary: $69,980
   This position involves developing strategies to keep customers happy and engaged. Managers work to improve customer experience and loyalty. Companies like Fidelity Investments and Red Hat in Raleigh offer these opportunities.
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4. Support Analyst
   Average Salary: $67,180
   Support analysts help customers with technical issues. They provide solutions and ensure customer satisfaction. Roles are available at companies like IBM and Cisco Systems in Raleigh.
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5. Quality Assurance Specialist
   Average Salary: $61,848
   Quality assurance specialists ensure products meet high standards. They test and report on product quality. Companies like SAS Institute and Fidelity Investments in Raleigh offer these positions.
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6. Customer Relations Representative
   Average Salary: $57,152
   This role focuses on building strong relationships with customers. Representatives handle inquiries, complaints, and feedback. Positions are available at firms such as IBM and Cisco Systems in Raleigh.
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7. Order Management Specialist
   Average Salary: $54,434
   Order management specialists handle customer orders from start to finish. They ensure orders are processed correctly and on time. Companies like Red Hat and Fidelity Investments in Raleigh offer these roles.
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8. Account Representative
   Average Salary: $50,785
   Account representatives manage client accounts. They work to build and maintain strong client relationships. Roles are available at firms such as IBM and Cisco Systems in Raleigh.
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9. Client Services Representative
   Average Salary: $45,698
   Client services representatives assist clients with their needs. They provide support and ensure customer satisfaction. Positions are available at companies like SAS Institute and Fidelity Investments in Raleigh.
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10. Warranty Administrator
    Average Salary: $44,169
    Warranty administrators handle warranty claims and ensure customers receive proper support. They work to resolve issues and maintain customer satisfaction. Companies like Red Hat and Cisco Systems in Raleigh offer these roles.
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