How much does a Customer Service Agent make in Raleigh, NC?
A Customer Service Agent in Raleigh, NC, earns an average yearly salary of $49,220. This salary can vary based on experience and other factors. People new to the field may start at the lower end of the salary range, while more experienced agents can earn more.
When looking at the distribution of salaries, around 34.55% of agents make about $23,000 to $32,950 a year. About 14.39% earn between $32,950 and $42,900. The largest group, at 25.91%, makes between $42,900 and $52,850. The next largest group, 8.64%, earns between $52,850 and $62,800. Higher earners fall into the remaining brackets, with the top 11.52% making over $122,500 a year.
What are the highest paying cities for a Customer Service Agent near Raleigh, NC?
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Durham, NC
Average Salary: $35,817
In Durham, NC, working as a customer service professional offers a blend of vibrant culture and business opportunities. With renowned companies like IBM and Duke Energy, you can gain valuable experience and make a significant impact. Durham's dynamic job market and community-focused atmosphere create a rewarding career path.
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Chapel Hill, NC
Average Salary: $34,158
Chapel Hill, NC, provides an excellent environment for those in customer service roles. Home to the University of North Carolina, this city values education and innovation. Working here, you will enjoy a supportive community and numerous opportunities to grow with companies like SAS and Epic Systems.
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Morrisville, NC
Average Salary: $33,330
Morrisville, NC, stands out with its robust tech sector and thriving business environment. As a customer service agent in Morrisville, you'll interact with leading companies such as Cisco Systems and Red Hat. This city's focus on technology and innovation offers a dynamic career experience.
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Cary, NC
Average Salary: $31,875
In Cary, NC, being a customer service representative means you will thrive in a community that values technology and growth. With companies like SAS and IBM, you will have many chances to advance your career. Cary’s welcoming atmosphere and strong economy provide a solid foundation for professional success.
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What are the best paying companies for a Customer Service Agent in Raleigh, NC?
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State of North Carolina
Average Salary: $52,299
The State of North Carolina offers rewarding roles for Customer Service Agents. They have many locations around the state, providing opportunities to make a difference in public service. These positions emphasize excellent communication and problem-solving skills.
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CarMax
Average Salary: $48,400
CarMax is a leading auto retailer offering dynamic roles for Customer Service Agents. They have several locations in Raleigh, NC, providing a fast-paced environment. The job emphasizes excellent customer interactions and teamwork.
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FastPark & Relax
Average Salary: $31,750
FastPark & Relax is a growing company that offers roles for Customer Service Agents in Raleigh, NC. They focus on providing efficient and friendly service to their customers. Their locations are conveniently placed to serve the local community.
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ACC Premiere
Average Salary: $23,250
ACC Premiere provides Customer Service Agent roles with a focus on quality service. They have multiple locations in Raleigh, NC, offering a chance to work in a supportive environment. The job involves handling inquiries and providing top-notch customer support.
What are the best paying Customer Service Agent related jobs in Raleigh, NC?
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Customer Success Manager
Average Salary: $104,708
This role works with clients to ensure they get the most out of a company's products or services. Companies in Raleigh, like Red Hat and Cisco, value such professionals. They focus on client satisfaction and long-term relationships.
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Technical Account Manager
Average Salary: $96,834
As a Technical Account Manager, you become the main point of contact for clients, providing support and ensuring they use technology efficiently. Major employers in Raleigh, such as IBM and Oracle, hire for these positions. They need strong technical skills and customer focus.
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Quality Assurance Specialist
Average Salary: $67,045
This position involves testing and ensuring the quality of products or services. Companies in Raleigh, such as Progress and Epic Systems, seek these specialists. They aim to improve customer experiences by identifying and fixing issues early.
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Client Services Representative
Average Salary: $65,583
Client Services Representatives handle customer inquiries and provide support. They often work in industries like banking and telecommunications in Raleigh. Companies such as PNC and AT&T value employees who can effectively communicate and solve problems.
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Support Analyst
Average Salary: $65,506
Support Analysts assist customers with technical issues. They work for various companies in Raleigh, including Red Hat and Fidelity Investments. These roles require strong problem-solving skills and the ability to work under pressure.
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Order Management Specialist
Average Salary: $62,153
Order Management Specialists handle orders from receiving to delivery. In Raleigh, companies like Lowe's and Best Buy hire these specialists. They ensure smooth and timely order processing, keeping customers satisfied.
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Account Representative
Average Salary: $59,757
Account Representatives manage client accounts and foster relationships. Firms in Raleigh, like SAS Institute and Bank of America, look for individuals with good communication and negotiation skills. They aim to increase customer loyalty and sales.
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Customer Engagement Manager
Average Salary: $56,579
Customer Engagement Managers work to build and maintain relationships with customers. Companies such as IBM and Cisco in Raleigh hire these professionals. They focus on creating positive experiences and driving customer loyalty.
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Customer Relations Representative
Average Salary: $54,154
Customer Relations Representatives handle customer concerns and feedback. They work for businesses like Progress and Red Hat in Raleigh. This role involves resolving issues and enhancing customer satisfaction.
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Warranty Administrator
Average Salary: $53,050
Warranty Administrators process and manage warranty claims for customers. Firms in Raleigh, such as Lenovo and Dell, hire these professionals. They ensure claims are handled fairly and efficiently, maintaining customer trust.
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