Customer Service Agent Salary in Richmond, VA

Alexandria, VA
Average Salary: $43,758
Working as a Customer Service Agent in Alexandria, VA offers opportunities in various sectors. With many federal agencies and tech firms nearby, roles often involve helping clients with technical support and account inquiries. Prominent companies include Amazon and Inova.
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Chesterfield, VA
Average Salary: $43,493
In Chesterfield, VA, Customer Service Agents find work in diverse industries. The area's business parks house many retail and insurance companies, providing a range of roles from handling customer calls to managing online support. Expect a mix of in-person and remote work options.
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Blacksburg, VA
Average Salary: $39,407
Blacksburg, VA, hosts a thriving Customer Service Agent community, largely due to the presence of Virginia Tech. Jobs often focus on tech support and customer relations for educational and tech-driven companies. This area values skilled professionals who can handle a fast-paced environment.
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Virginia Beach, VA
Average Salary: $36,578
In Virginia Beach, VA, Customer Service Agents benefit from the area's vibrant tourism sector. Many positions cater to hospitality and travel, assisting with reservations and guest services. Companies like Ocean Breeze and Military Sealift Command offer numerous opportunities.
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Fredericksburg, VA
Average Salary: $33,908
Fredericksburg, VA, offers a mix of historic charm and modern business. Customer Service Agents here often work for insurance firms and local businesses. The area's diverse economy provides a variety of roles, focusing on customer satisfaction and problem resolution.
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Norfolk, VA
Average Salary: $32,716
Norfolk, VA, is a hub for maritime and military businesses, offering unique opportunities for Customer Service Agents. Roles often involve supporting military personnel and their families. Companies like Naval Station Norfolk and local banks provide a range of customer-focused positions.
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Charlottesville, VA
Average Salary: $31,950
Charlottesville, VA, combines education and technology, making it a great place for Customer Service Agents. The area's universities and tech startups offer roles that support students and faculty. Expect to work on both technical and educational support tasks.
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Manassas, VA
Average Salary: $31,214
Manassas, VA, offers diverse Customer Service Agent roles in retail, healthcare, and technology. The area’s business parks and shopping centers provide many opportunities to support customers in various industries. Companies like Verizon and Prince William County Public Schools are local employers.
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Newport News, VA
Average Salary: $29,879
In Newport News, VA, Customer Service Agents find opportunities in maritime and healthcare sectors. The city’s large shipyards and medical facilities offer positions focused on customer care and support. Local employers include Sentara Healthcare and Huntington Ingalls Industries.
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Roanoke, VA
Average Salary: $27,077
Roanoke, VA, provides a mix of small businesses and larger companies for Customer Service Agents. The area's focus on healthcare and retail offers roles that emphasize customer service and support. Companies such as Carilion Clinic and local retail chains provide many job opportunities.
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CarMax
Average Salary: $41,800
CarMax offers rewarding Customer Service Agent jobs. They provide a welcoming and professional environment. Locations are in Richmond and other parts of Virginia.

Caliber Collision
Average Salary: $40,683
Caliber Collision values excellent customer service. They have several centers in Richmond and beyond, where you can grow and succeed in this role.

American Airlines
Average Salary: $38,372
American Airlines offers diverse Customer Service Agent positions. They have a strong presence in Richmond and across the country, ensuring excellent job opportunities.

Trego/Dugan Aviation
Average Salary: $33,333
Trego/Dugan Aviation provides a supportive atmosphere for Customer Service Agents. They operate from Richmond and other key locations in the region.

GAT Airline Ground Support
Average Salary: $30,000
GAT Airline Ground Support offers Customer Service Agent jobs with a focus on customer satisfaction. They serve multiple airports in Richmond and other areas.

United Ground Express
Average Salary: $29,067
United Ground Express is looking for dedicated Customer Service Agents. They have a significant presence in Richmond, offering various career growth opportunities.

Customer Success Manager
Average Salary: $106,331
This role focuses on ensuring clients achieve their goals with a company's products. Success managers work closely with clients to understand their needs and provide tailored support. In Richmond, this role is key for companies like VMware and Capital One.
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Technical Account Manager
Average Salary: $81,796
Technical account managers act as the liaison between technical teams and clients. They manage client relationships, understand technical needs, and ensure satisfaction. In Richmond, this role is important for firms like Microsoft and Deloitte.
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Support Analyst
Average Salary: $76,949
Support analysts provide technical assistance to customers. They troubleshoot issues and ensure customers have a positive experience. In Richmond, roles like this are crucial for companies such as T-Mobile and Capital One.
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Quality Assurance Specialist
Average Salary: $72,190
Quality assurance specialists test products to ensure they meet standards. They work with teams to fix issues and improve processes. Companies like Dominion Energy and CarMax in Richmond value these specialists for maintaining high standards.
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Order Management Specialist
Average Salary: $70,000
Order management specialists handle customer orders from receipt to delivery. They ensure accuracy and timely fulfillment. In Richmond, this role is vital for businesses like Walmart and UPS.
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Claims Clerk
Average Salary: $68,220
Claims clerks process and review insurance claims. They ensure all documentation is accurate and complete. In Richmond, this role is important for companies like GEICO and Allstate.
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Customer Engagement Manager
Average Salary: $66,175
Customer engagement managers develop strategies to keep customers interested. They analyze customer data and create programs to enhance satisfaction. In Richmond, roles like this are essential for companies such as Wyndham Hotels and Hilton.
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Customer Relations Representative
Average Salary: $58,339
Customer relations representatives handle customer inquiries and complaints. They aim to resolve issues quickly and improve customer satisfaction. In Richmond, companies like Verizon and AT&T value these representatives for maintaining strong customer relationships.
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Account Representative
Average Salary: $52,977
Account representatives manage client accounts and build relationships. They understand client needs and provide solutions. In Richmond, this role is important for firms like IBM and Oracle.
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Client Services Representative
Average Salary: $50,564
Client services representatives assist clients with inquiries and requests. They ensure clients have a positive experience. In Richmond, roles like this are crucial for companies such as Wells Fargo and Bank of America.
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