Customer Service Agent Salaries & Top Paying Companies in Rochester, NY

Position

City

Salary

How much does a Customer Service Agent make in Rochester, NY?

The average salary for a Customer Service Agent is $36,149 per year in Rochester, NY.

Graph depicting the yearly salary distribution for Customer Service Agent jobs in Rochester, NY, showing an average salary of $36,149 with varying distribution percentages across salary ranges.

Graph depicting the monthly salary distribution for Customer Service Agent jobs in Rochester, NY, showing an average salary of $3,012 with varying distribution percentages across salary ranges.

Graph depicting the weekly salary distribution for Customer Service Agent jobs in Rochester, NY, showing an average salary of $695 with varying distribution percentages across salary ranges.

Graph depicting the hourly salary distribution for Customer Service Agent jobs in Rochester, NY, showing an average salary of $17 with varying distribution percentages across salary ranges.

In Rochester, New York, Customer Service Agents can expect to earn a solid income. The average yearly salary stands at $36,149, offering a dependable wage. The salary range shows a minimum of $31,000 and a maximum of $54,000. This range provides a clear picture of what earnings could be like for those in this role.

The data shows how earnings can vary based on experience and specific skills. For example, those at the lower end of the scale earn about $31,000. As experience grows, salaries rise, with the highest earners making up to $54,000 annually. This spread allows for growth and potential salary increases over time. Understanding these figures can help job seekers set realistic expectations and career goals.

What are the highest paying cities for a Customer Service Agent near Rochester, NY?

Job seekers near Rochester, NY, can look forward to higher earnings in Saratoga Springs, where Customer Service Agents earn an average of $46,310. Close behind is Schenectady, with an average salary of $41,160. Albany follows, offering $38,688 to its Customer Service Agents. Buffalo, Syracuse, and Batavia provide competitive salaries, ranging from $34,208 to $32,312. Job seekers should also consider Ithaca and Elmira, with average salaries of $32,000 and $31,500, respectively. These cities present promising opportunities for those seeking better compensation in the Customer Service field.

Graph displaying highest paying cities salaries for Customer Service Agent jobs near Rochester, NY, highlighting Saratoga Springs, NY with the highest at $46,310 and Elmira, NY with the lowest at $31,500.

Saratoga Springs, NY
Average Salary: $46,310
Work as a customer service professional in Saratoga Springs and enjoy the charm of this picturesque city. You will interact with clients for companies like Skidmore College. The Saratoga Performing Arts Center offers a vibrant work environment.
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Schenectady, NY
Average Salary: $41,160
In Schenectady, customer service roles provide a chance to serve a diverse population. You can find opportunities at companies like General Electric. The city's rich industrial history offers a dynamic backdrop to your work.
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Albany, NY
Average Salary: $38,688
Albany provides a vibrant setting for customer service positions. You can work for state government agencies or private firms. The city's bustling capital atmosphere brings variety and energy to your daily tasks.
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Buffalo, NY
Average Salary: $34,208
Buffalo offers a mix of urban and community feel in customer service jobs. Working at major companies like M&T Bank, you will enjoy a supportive work environment. The city's cultural attractions add to the experience.
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Syracuse, NY
Average Salary: $32,609
In Syracuse, customer service roles often involve helping clients at prominent businesses such as St. Joseph’s Health. The city's mix of educational institutions and corporate offices creates a diverse work environment.
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Batavia, NY
Average Salary: $32,312
Batavia provides a friendly setting for customer service professionals. Working in a smaller city, you can enjoy a close-knit community. Opportunities exist at local businesses and larger regional firms.
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Ithaca, NY
Average Salary: $32,000
Ithaca offers a unique blend of academic and corporate opportunities for customer service roles. You can work at Cornell University or local businesses. The city's progressive atmosphere makes for an engaging work experience.
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Elmira, NY
Average Salary: $31,500
In Elmira, customer service positions provide a stable and supportive work environment. You can find roles at hospitals or insurance companies. The city's smaller size means close community ties and a welcoming atmosphere.
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What are the best paying companies for a Customer Service Agent in Rochester, NY?

Southwest Airlines leads in offering the highest average salary for customer service agent positions in Rochester, NY, with an annual average of $39,273. Envoy Air and PrimeFlight Aviation Services also provide competitive salaries, with averages around $34,965 and $31,867 respectively. Unifi offers the lowest average at $31,625. These companies value their customer service agents and invest in their employees' well-being and professional development.

Graph displaying best paying company salaries for Customer Service Agent jobs in Rochester, NY, highlighting Southwest Airlines with the highest at $39,273 and Unifi with the lowest at $31,625.

Southwest Airlines
Average Salary: $39,273
Southwest Airlines offers exciting opportunities for Customer Service Agents in Rochester, NY. This role involves assisting passengers with booking, travel, and flight changes. The company operates from the Greater Rochester International Airport.
Envoy Air
Average Salary: $34,965
Envoy Air provides great career options for Customer Service Agents in Rochester, NY. Employees handle a variety of customer service tasks to ensure a smooth travel experience. The company operates primarily out of Rochester.
PrimeFlight Aviation Services
Average Salary: $31,867
PrimeFlight Aviation Services is a leader in aviation services, offering roles for Customer Service Agents in Rochester, NY. In this position, you will support both customers and pilots. The company serves from Rochester's airport.
Unifi
Average Salary: $31,625
Unifi is a top choice for Customer Service Agents in Rochester, NY. Here, you will manage customer inquiries and ensure satisfaction. The company operates from the Rochester area, focusing on customer care.

What are the best paying Customer Service Agent related jobs in Rochester, NY?

Career opportunities in customer service in Rochester, NY, offer competitive pay. Technical Account Managers earn the highest average salary at $113,401 per year. Other roles like Quality Assurance Specialist and Customer Success Manager also offer substantial earnings. Pursuing a career as a Customer Engagement Manager or Support Analyst can bring good income as well. These positions require strong communication and problem-solving skills. Higher salaries often come with more responsibilities and specialized skills.

Graph displaying best paying related job salaries for Customer Service Agent jobs near Rochester, NY, highlighting Technical Account Manager with the highest at $113,401 and Customer Service Representative with the lowest at $41,552.

Technical Account Manager
Average Salary: $113,401
Work with clients to address their needs. Ensure their technical needs are met. Handle and resolve any issues. Companies like IBM and Blue Cross Blue Shield offer these roles.
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Quality Assurance Specialist
Average Salary: $71,624
Focus on ensuring products meet high quality. Test products and services. Report any issues to the development team. Companies such as Wegmans and Gannett might hire for these roles.
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Customer Success Manager
Average Salary: $67,600
Help customers get the most out of products. Ensure customers are satisfied. Often work with clients to improve their experience. Companies like Paychex and Constellation Brands offer these roles.
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Customer Engagement Manager
Average Salary: $65,264
Interact with clients to keep them engaged. Develop strategies to boost customer interaction. Track customer feedback. Companies such as KeyBank and Wegmans may offer these positions.
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Support Analyst
Average Salary: $62,048
Provide technical support to customers. Resolve technical issues. Communicate with the technical team. Companies like Bank of America and Xerox offer these positions.
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Order Management Specialist
Average Salary: $55,419
Handle customer orders. Ensure orders are processed correctly. Communicate with customers about their orders. Companies such as Wegmans and R.R. Donnelley might hire for these roles.
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Account Representative
Average Salary: $52,963
Manage client accounts. Ensure client needs are met. Communicate regularly with clients. Companies like HSBC and Liberty Mutual offer these roles.
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Warranty Administrator
Average Salary: $48,000
Manage warranty claims. Ensure claims are processed correctly. Communicate with customers about their claims. Companies such as Kodak and Xerox might hire for these roles.
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Customer Relations Representative
Average Salary: $45,214
Handle customer inquiries. Ensure customer satisfaction. Work to resolve any issues customers may have. Companies like UnitedHealth Group and Paychex offer these roles.
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Customer Service Representative
Average Salary: $41,552
Provide assistance to customers. Handle customer inquiries. Ensure a positive customer experience. Companies like Wegmans and Liberty Mutual offer these roles.
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Customer Service Agent Salary in Rochester, NY

How much does a Customer Service Agent make in Rochester, NY?

What are the highest paying cities for a Customer Service Agent near Rochester, NY?

What are the best paying companies for a Customer Service Agent in Rochester, NY?

Currently 1,121 Customer Service Agent job openings, nationwide.

How's the job market for a Customer Service Agent in the US?

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