Customer Service Agent Salary in Rochester, NY

Saratoga Springs, NY
Average Salary: $46,750
In Saratoga Springs, a Customer Service Agent may find opportunities with renowned businesses such as Saratoga Casino Hotel. This role offers a chance to connect with visitors and locals alike, ensuring smooth and enjoyable experiences. Saratoga Springs' vibrant community atmosphere creates a rewarding environment for those who love helping others and enjoy dynamic interactions.
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Schenectady, NY
Average Salary: $41,160
Working as a Customer Service Agent in Schenectady can mean joining a growing tech sector or established companies such as the New York State Department of Environmental Conservation. The city's diverse economy means you'll interact with a wide range of customers, offering daily variety and opportunities for growth. Schenectady values excellent customer service, making it a great place to build a rewarding career.
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Albany, NY
Average Salary: $38,913
Albany offers many options for Customer Service Agents, with major employers such as the New York State Government and various healthcare providers. This city's rich history and bustling business scene create a unique environment where you can make a real difference. Albany's focus on public service and innovation means you'll be part of a team that values excellent customer interactions.
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Buffalo, NY
Average Salary: $34,207
In Buffalo, Customer Service Agents often work with large companies like KeyBank and Blue Cross Blue Shield of Western New York. The city's diverse economy provides many opportunities to assist a wide range of customers. Buffalo's strong community ties and business focus ensure a supportive environment where you can grow and make meaningful connections.
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Syracuse, NY
Average Salary: $32,768
Syracuse offers exciting opportunities for Customer Service Agents, especially with companies like St. Joseph's Health and SUNY ESF. The city's mix of education and healthcare creates a unique environment for providing top-notch service. Syracuse's commitment to community and education makes it an ideal place to develop your customer service skills and build lasting relationships.
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Batavia, NY
Average Salary: $32,312
Batavia provides a friendly setting for Customer Service Agents, with local businesses such as Genesee Community College and local healthcare facilities. This smaller city offers a close-knit community feel, where you can build strong relationships with customers. Batavia's supportive business environment ensures you have the chance to develop your skills and make a positive impact.
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Ithaca, NY
Average Salary: $32,000
In Ithaca, Customer Service Agents can find fulfilling roles with companies like Cornell University and local tech firms. The city’s strong education and technology sectors create a dynamic environment for helping customers. Ithaca's vibrant community and emphasis on innovation make it a great place to thrive and grow in your career.
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Elmira, NY
Average Salary: $31,500
Elmira offers many opportunities for Customer Service Agents, particularly with local healthcare providers and educational institutions. This city's supportive business community ensures a rewarding experience for those who enjoy assisting others. Elmira’s focus on quality service and community makes it a great place to develop your customer service skills and enjoy a fulfilling career.
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Southwest Airlines
Average Salary: $39,273
Southwest Airlines offers rewarding Customer Service Agent jobs. They operate primarily from the Greater Rochester International Airport. Employees enjoy a dynamic work environment with growth opportunities.

Envoy Air
Average Salary: $35,947
Envoy Air provides fulfilling Customer Service Agent positions. They serve various locations from Rochester. The company emphasizes teamwork and customer satisfaction.

PrimeFlight Aviation Services
Average Salary: $31,867
PrimeFlight Aviation Services offers Customer Service Agent roles in Rochester. Employees work in a fast-paced environment with diverse responsibilities. The company values customer service and professionalism.

Unifi
Average Salary: $31,625
Unifi provides Customer Service Agent jobs with a focus on technology. They operate from Rochester and offer a collaborative work atmosphere. Employees gain valuable skills and experience in customer interaction.

Technical Account Manager
Average Salary: $116,187
Manages client relationships, offering expert support. Works closely with clients to ensure satisfaction. Companies like Xerox and Wegmans often have these roles.
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Quality Assurance Specialist
Average Salary: $71,624
Ensures products meet quality standards. Conducts testing and provides feedback. Companies in Rochester, such as Wegmans and Blue Cross Blue Shield, often seek these specialists.
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Customer Engagement Manager
Average Salary: $67,830
Develops strategies to enhance customer interaction. Focuses on improving customer experience. Local firms like Wegmans hire for these positions.
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Customer Success Manager
Average Salary: $67,600
Ensures customers achieve their goals using a product. Works to retain and grow customer relationships. Companies such as Xerox have these roles available.
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Support Analyst
Average Salary: $62,166
Provides technical support to customers. Solves issues and ensures satisfaction. Wegmans and local IT firms often look for these professionals.
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Order Management Specialist
Average Salary: $57,833
Handles customer orders efficiently. Ensures timely and accurate order processing. Wegmans and similar companies often need these specialists.
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Account Representative
Average Salary: $52,988
Manages client accounts and fosters relationships. Communicates with clients regularly. Companies like Xerox and healthcare firms look for these roles.
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Warranty Administrator
Average Salary: $48,000
Manages customer warranty claims. Ensures claims are processed fairly and efficiently. Local companies often hire for these positions.
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Customer Relations Representative
Average Salary: $46,917
Interacts with customers to resolve issues. Acts as a liaison between customers and the company. Wegmans and other local firms often have these roles.
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Customer Care Representative
Average Salary: $42,073
Provides support to customers over the phone or in person. Ensures customer satisfaction. Companies like Blue Cross Blue Shield and Wegmans often hire for these roles.
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