Guest Services Salary in Cleveland, OH

In Cleveland, OH, a Guest Services professional can expect to earn a competitive salary. The average annual salary for this role is around $32,897. This figure reflects a range of earnings, with some professionals making as little as $26,000 and others earning up to $40,000 or more. These figures can vary based on experience, skills, and the specific employer.

The salary range for Guest Services roles in Cleveland offers a good opportunity for growth. Entry-level positions may start at the lower end of the scale, but with experience and additional qualifications, professionals can move up to higher-paying roles. Factors such as customer service skills, communication abilities, and problem-solving capabilities can significantly impact earning potential. Additionally, roles in larger hotels or hospitality chains may offer higher salaries compared to smaller establishments.

1. Buffalo, NY
   Average Salary: $36,643
   In Buffalo, NY, working in guest services means you will be part of a vibrant hospitality scene. With major attractions like the Buffalo Zoo and Canalside, you will interact with many visitors. Companies like the Buffalo Marriott Hotel offer great opportunities.
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2. Mentor, OH
   Average Salary: $33,112
   In Mentor, OH, guest services roles often involve working in the area's many hotels and resorts. The city's welcoming atmosphere makes for a pleasant work environment. Local businesses like the Mentor Inn & Suites provide excellent career growth.
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3. Detroit, MI
   Average Salary: $32,789
   Detroit, MI, offers a dynamic environment for guest services professionals. The city's rich cultural scene and attractions like the Detroit Institute of Arts create a lively workplace. Companies such as the Detroit Marriott offer many opportunities.
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4. Toledo, OH
   Average Salary: $32,078
   In Toledo, OH, guest services jobs provide a chance to work with a diverse range of visitors. The city's attractions, such as the Toledo Zoo, make for an engaging work experience. Local hotels like the Hilton Toledo offer solid career paths.
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5. Pittsburgh, PA
   Average Salary: $31,985
   Pittsburgh, PA, offers a unique setting for guest services roles. The city's vibrant culture and attractions like the Carnegie Museums create a dynamic work environment. Companies like the Fairmont Pittsburgh provide excellent opportunities.
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6. Akron, OH
   Average Salary: $31,678
   In Akron, OH, guest services positions allow you to work in a friendly and welcoming environment. The city's attractions, such as the Akron Art Museum, offer a pleasant workplace. Local hotels like the Akron Marriott provide good career growth.
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7. Sandusky, OH
   Average Salary: $31,345
   In Sandusky, OH, guest services roles often involve working in the area's popular attractions. The city's family-friendly atmosphere makes for a pleasant work environment. Companies like the Cedar Point Hotel offer many opportunities.
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8. Columbus, OH
   Average Salary: $31,212
   In Columbus, OH, guest services jobs provide a chance to work in a bustling city with many attractions. The city's vibrant culture and events create a lively workplace. Companies like the Hilton Columbus Downtown offer solid career paths.
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9. Dayton, OH
   Average Salary: $29,671
   In Dayton, OH, guest services roles offer a chance to work in a city with a rich history and many attractions. The welcoming atmosphere makes for a pleasant work environment. Local hotels like the Dayton Marriott provide good career growth.
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10. Cincinnati, OH
    Average Salary: $28,444
    In Cincinnati, OH, guest services positions allow you to work in a city with a vibrant arts scene and many attractions. The city's welcoming atmosphere creates a pleasant work environment. Companies like the Cincinnatian Hotel offer excellent opportunities.
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1. The MetroHealth System
   Average Salary: $38,783
   The MetroHealth System offers Guest Services roles that focus on providing excellent customer service in a healthcare setting. The system operates several hospitals and outpatient centers in Cleveland, ensuring that patients and visitors have a positive experience.
   




2. Extended Stay Hotels
   Average Salary: $34,898
   Extended Stay Hotels provides Guest Services positions that involve managing guest check-ins and check-outs, handling reservations, and ensuring guest satisfaction. These hotels are located in various parts of Cleveland, offering a comfortable stay for guests.
   




3. Drury Hotels
   Average Salary: $34,286
   Drury Hotels offers Guest Services jobs that focus on providing top-notch hospitality. Employees work to ensure guests have a pleasant stay, handling everything from reservations to guest inquiries. Drury Hotels are located in several areas of Cleveland.
   




4. Hilton
   Average Salary: $33,193
   Hilton provides Guest Services roles that emphasize customer care and satisfaction. Employees assist guests with check-ins, check-outs, and any special requests. Hilton hotels are located in key areas of Cleveland, offering luxury accommodations.
   




5. City of Westerville
   Average Salary: $30,047
   The City of Westerville offers Guest Services positions that involve supporting city events and visitor services. Employees help manage guest experiences and ensure smooth operations during city events. The city operates in Westerville, near Cleveland.
   

1. Travel Agent
   Average Salary: $71,317
   Travel agents assist clients in planning and booking trips. They work with airlines, hotels, and other travel providers. Companies like Travel Leaders and American Express Global Business Travel offer these roles. They help ensure a smooth travel experience for guests.
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2. Front Office Manager
   Average Salary: $62,261
   Front Office Managers oversee the front desk operations in hotels. They ensure guests have a pleasant experience. They manage staff and handle check-ins and check-outs. Hilton and Marriott are two companies that offer these positions. They play a key role in guest satisfaction.
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3. Food and Beverage Manager
   Average Salary: $55,958
   Food and Beverage Managers supervise the dining areas in hotels. They ensure high-quality service and food. They work with chefs and servers to create a great dining experience. Companies like Hyatt and InterContinental Hotels Group offer these roles. They focus on guest enjoyment and satisfaction.
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4. Sales Associate
   Average Salary: $48,874
   Sales Associates help guests find and purchase products. They work in retail stores and provide excellent customer service. They assist with inquiries and transactions. Stores like Nordstrom and Macy's offer these positions. They aim to enhance the shopping experience for guests.
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5. Tour Guide
   Average Salary: $41,391
   Tour Guides lead groups on city tours. They share interesting facts and stories. They ensure guests have a memorable experience. Companies like Gray Line and Viator offer these roles. They provide insights into the local culture and attractions.
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6. Housekeeping Supervisor
   Average Salary: $40,098
   Housekeeping Supervisors manage the cleaning staff in hotels. They ensure rooms are clean and well-maintained. They oversee daily tasks and staff performance. Marriott and Hilton offer these positions. They focus on maintaining a clean and welcoming environment.
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7. Shift Supervisor
   Average Salary: $39,644
   Shift Supervisors oversee staff during specific work periods. They ensure tasks are completed efficiently. They handle scheduling and staff issues. Companies like Starbucks and McDonald's offer these roles. They play a key role in daily operations and guest satisfaction.
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8. Guest Service Manager
   Average Salary: $39,456
   Guest Service Managers oversee all guest-facing staff. They ensure a high level of service. They handle guest complaints and feedback. Companies like Hyatt and Hilton offer these positions. They focus on creating a positive guest experience.
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9. Concierge
   Average Salary: $39,277
   Concierge staff provide personalized services to guests. They assist with reservations and recommendations. They aim to make guests' stays enjoyable. Companies like Four Seasons and Ritz-Carlton offer these roles. They focus on providing exceptional service and attention to detail.
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10. Hospitality Coordinator
    Average Salary: $39,187
    Hospitality Coordinators plan and execute guest events. They work with event planners and vendors. They ensure events run smoothly. Companies like Eventus International and Black Tie Events offer these roles. They focus on creating memorable experiences for guests.
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