How much does a Call Center Representative make?
Call Center Representatives play a vital role in customer service. They handle calls, answer questions, and solve problems. The average yearly salary for a Call Center Representative is around $41,062. This means that most people in this job earn between $24,000 and $61,955 each year.
The salary can vary based on experience and skills. Those with more experience often earn more. Some Call Center Representatives also get bonuses or commissions. This can increase their total yearly earnings. The top earners in this field can make over $107,500 a year. This shows that there are good opportunities for growth and advancement in this career.
What are the highest paying cities for a Call Center Representative?
-
Los Angeles, CA
Average Salary: $61,666
In Los Angeles, you can find call center jobs with major tech companies. The city offers a dynamic work environment with many opportunities for growth. Companies like Amazon and AT&T provide excellent benefits and training.
Find Call Center Representative jobs in Los Angeles, CA
-
Sacramento, CA
Average Salary: $59,291
Sacramento offers a diverse range of call center positions. Working here means you can enjoy a balanced lifestyle with a mix of urban and natural attractions. Companies such as Kaiser Permanente and Blue Shield provide stable employment.
Find Call Center Representative jobs in Sacramento, CA
-
Rochester, MN
Average Salary: $54,865
Rochester is known for its healthcare industry, offering many call center jobs. The city provides a supportive community and excellent work-life balance. Mayo Clinic is a prominent employer in the area.
Find Call Center Representative jobs in Rochester, MN
-
San Diego, CA
Average Salary: $52,693
San Diego offers a vibrant atmosphere for call center professionals. The city's mild climate and beautiful beaches make it a great place to work and live. Companies like Qualcomm and Cox Communications are major employers.
Find Call Center Representative jobs in San Diego, CA
-
Orlando, FL
Average Salary: $51,447
Orlando is a hub for call center jobs, especially in the hospitality and tourism sectors. The city offers a lively environment with many entertainment options. Major employers include Disney and Universal.
Find Call Center Representative jobs in Orlando, FL
-
Manchester, NH
Average Salary: $48,579
Manchester provides a range of call center opportunities with a focus on customer service. The city offers a friendly community and affordable living. Companies like Anthem and Liberty Mutual are key employers.
Find Call Center Representative jobs in Manchester, NH
-
Toledo, OH
Average Salary: $47,672
Toledo offers stable call center jobs with a focus on manufacturing and logistics. The city provides a cost-effective lifestyle with a strong sense of community. Employers like ProMedica and Owens-Illinois are prominent.
Find Call Center Representative jobs in Toledo, OH
-
Riverside, CA
Average Salary: $47,324
Riverside offers a mix of call center positions in a growing tech and service sector. The city provides a relaxed lifestyle with access to nature and outdoor activities. Companies like Riverside County and Kaiser Permanente offer good opportunities.
Find Call Center Representative jobs in Riverside, CA
-
Seattle, WA
Average Salary: $46,917
Seattle is a tech-driven city with many call center jobs. The vibrant culture and outdoor activities make it an attractive place to work. Major employers include Amazon and Microsoft.
Find Call Center Representative jobs in Seattle, WA
-
San Jose, CA
Average Salary: $46,856
San Jose offers numerous call center jobs in the tech industry. The city provides a dynamic work environment with many opportunities for career advancement. Companies like Cisco and eBay are major employers.
Find Call Center Representative jobs in San Jose, CA
What are the best companies a Call Center Representative can work for?
-
Senior Health Solutions
Average Salary: $91,667
Senior Health Solutions offers top-tier compensation for Call Center Representatives. They provide health-related services and support across the United States. Their representatives work in various locations, ensuring they can connect with clients nationwide.
-
American Power and Gas
Average Salary: $91,000
American Power and Gas pays its Call Center Representatives very well. They focus on energy services and operate in multiple states. Their representatives handle customer inquiries and support from offices across the country.
-
Hilton Grand Vacations
Average Salary: $80,352
Hilton Grand Vacations offers competitive pay for Call Center Representatives. They manage vacation ownership and operate in various locations. Their representatives assist clients with their vacation needs from offices across the country.
-
PROTOCALL COMMUNICATIONS
Average Salary: $65,500
PROTOCALL COMMUNICATIONS provides a solid salary for Call Center Representatives. They offer communication services and operate in multiple locations. Their representatives handle customer inquiries and support from offices across the country.
-
Windows Plus
Average Salary: $64,087
Windows Plus offers a good salary for Call Center Representatives. They specialize in window and door services and operate in various locations. Their representatives assist clients with their needs from offices across the country.
-
SMS
Average Salary: $62,500
SMS provides a fair salary for Call Center Representatives. They offer communication services and operate in multiple locations. Their representatives handle customer inquiries and support from offices across the country.
-
Renuity
Average Salary: $60,829
Renuity offers a decent salary for Call Center Representatives. They focus on financial services and operate in various locations. Their representatives assist clients with their financial needs from offices across the country.
-
Northwell Health
Average Salary: $57,184
Northwell Health provides a good salary for Call Center Representatives. They offer healthcare services and operate in multiple locations. Their representatives assist clients with their healthcare needs from offices across the country.
-
Closet America
Average Salary: $56,789
Closet America offers a fair salary for Call Center Representatives. They specialize in closet organization services and operate in various locations. Their representatives assist clients with their organization needs from offices across the country.
-
Centratel
Average Salary: $54,766
Centratel provides a decent salary for Call Center Representatives. They offer communication services and operate in multiple locations. Their representatives handle customer inquiries and support from offices across the country.
How to earn more as a Call Center Representative?
A Call Center Representative can find several ways to increase their earnings. By focusing on key areas, one can enhance job performance and potentially earn more. Attention to detail, customer service skills, and a proactive approach to learning can lead to higher pay.
Here are some factors to consider for earning more in this role:
- Performance Metrics: Meeting or exceeding call handling targets can lead to bonuses. Aim to reduce call times and increase customer satisfaction ratings.
- Skill Development: Gaining certifications in customer service or specific software can make a representative more valuable. These skills can open up higher-paying positions.
- Language Proficiency: Being bilingual or multilingual can increase earning potential. Companies often pay more for representatives who can communicate in multiple languages.
- Career Advancement: Taking on additional responsibilities, such as training new staff or leading projects, can lead to higher pay. Seek promotions within the company.
- Networking: Building relationships with colleagues and industry professionals can lead to job opportunities that pay more. Attend industry events and join professional groups.
