How much does a Call Center Representative make?
A Call Center Representative plays a key role in customer service. They handle incoming calls, assist with inquiries, and provide support. The average yearly salary for a Call Center Representative is around $41,871. This salary can vary based on experience, location, and the company.
Here are some salary ranges for Call Center Representatives:
- 10% earn less than $24,000
- 25% earn between $24,000 and $31,591
- 50% earn between $31,591 and $39,182
- 75% earn between $39,182 and $46,773
- 90% earn less than $61,955
What are the highest paying cities for a Call Center Representative?
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Los Angeles, CA
Average Salary: $64,528
In Los Angeles, you can find call center jobs with major tech companies. The city offers a dynamic work environment with many opportunities for career growth. Companies like Amazon and Google provide excellent benefits and training.
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Sacramento, CA
Average Salary: $61,570
Sacramento offers a stable job market for call center representatives. The city is home to several government and private sector companies. Working here means you can enjoy a good work-life balance with competitive pay.
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San Diego, CA
Average Salary: $54,563
San Diego provides a vibrant atmosphere for call center jobs. The city's strong economy supports many tech and service companies. Employees often enjoy perks like flexible hours and a pleasant work environment.
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Rochester, MN
Average Salary: $53,752
Rochester offers a supportive community for call center representatives. The city is known for its strong healthcare sector, providing many job opportunities. Working here means you can enjoy a stable job and a high quality of life.
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Orlando, FL
Average Salary: $51,070
Orlando is a great place for call center jobs, especially with its booming tourism industry. The city offers many opportunities for people looking to grow in their careers. Companies like Disney and Universal provide excellent benefits.
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Riverside, CA
Average Salary: $49,484
Riverside offers a growing job market for call center representatives. The city is known for its affordable living and strong community. Working here means you can enjoy a good salary and a friendly work environment.
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Toledo, OH
Average Salary: $48,212
Toledo provides a solid job market for call center representatives. The city is home to several manufacturing and service companies. Working here means you can enjoy a stable job with good benefits.
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Manchester, NH
Average Salary: $48,145
Manchester offers a supportive job market for call center representatives. The city is known for its strong healthcare and education sectors. Working here means you can enjoy a good salary and a friendly work environment.
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Seattle, WA
Average Salary: $47,609
Seattle offers a dynamic job market for call center representatives. The city is known for its tech industry and strong economy. Working here means you can enjoy a good salary and many opportunities for career growth.
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San Francisco, CA
Average Salary: $46,838
San Francisco provides a vibrant job market for call center representatives. The city is known for its tech industry and strong economy. Working here means you can enjoy a good salary and many opportunities for career growth.
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What are the best companies a Call Center Representative can work for?
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Guardian Tax
Average Salary: $172,917
Guardian Tax offers competitive salaries for Call Center Representatives. They provide tax preparation services and operate nationwide. Their representatives handle customer inquiries and assist with tax-related questions.
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Senior Health Solutions
Average Salary: $91,964
Senior Health Solutions pays well for Call Center Representatives. They focus on healthcare services for seniors and have locations across the United States. Representatives here help seniors with their healthcare needs and inquiries.
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American Power and Gas
Average Salary: $91,000
American Power and Gas offers a good salary for Call Center Representatives. They provide energy services and operate in various regions. Representatives assist customers with energy-related questions and issues.
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Hilton Grand Vacations
Average Salary: $81,311
Hilton Grand Vacations offers a solid salary for Call Center Representatives. They manage vacation ownership resorts and have locations worldwide. Representatives here help guests with their vacation needs and inquiries.
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PROTOCALL COMMUNICATIONS
Average Salary: $65,500
PROTOCALL COMMUNICATIONS provides a decent salary for Call Center Representatives. They offer communication services and operate in multiple locations. Representatives assist clients with their communication needs and inquiries.
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SMS
Average Salary: $62,500
SMS offers a good salary for Call Center Representatives. They provide management services and have locations across the United States. Representatives help clients with their management needs and inquiries.
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Closet America
Average Salary: $57,608
Closet America offers a fair salary for Call Center Representatives. They specialize in closet organization and have locations nationwide. Representatives assist customers with their closet organization needs and inquiries.
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Northwell Health
Average Salary: $57,184
Northwell Health offers a competitive salary for Call Center Representatives. They are a major healthcare provider and have locations in New York. Representatives help patients with their healthcare needs and inquiries.
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Centratel
Average Salary: $54,337
Centratel provides a fair salary for Call Center Representatives. They offer communication services and have locations across the United States. Representatives assist clients with their communication needs and inquiries.
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Legacy International
Average Salary: $53,891
Legacy International offers a decent salary for Call Center Representatives. They provide management services and have locations worldwide. Representatives help clients with their management needs and inquiries.
How to earn more as a Call Center Representative?
A Call Center Representative can find several ways to increase their earnings. By focusing on key areas, one can enhance job performance and potentially earn more. Attention to detail, customer service skills, and a proactive attitude are essential. These factors can lead to higher productivity and better job satisfaction.
Here are five factors that can help a Call Center Representative earn more:
- Skill Development: Continuous learning and skill improvement can lead to higher pay. Training in new software, languages, or customer service techniques can make a representative more valuable.
- Performance Metrics: Meeting and exceeding performance goals can result in bonuses or raises. Tracking metrics like call handling time, customer satisfaction scores, and sales targets can show dedication and effectiveness.
- Certifications: Obtaining relevant certifications can boost earning potential. Certifications in areas like customer service, conflict resolution, or specific software can set a representative apart.
- Career Advancement: Seeking promotions or moving to higher-paying roles can increase earnings. Taking on leadership positions or specialized roles can lead to higher salaries.
- Networking: Building a strong professional network can open up opportunities for higher pay. Connecting with colleagues, industry leaders, and potential employers can lead to better job offers.
