How much does a Call Center Specialist make?
Call Center Specialists play a vital role in keeping businesses running smoothly. These professionals handle customer inquiries and ensure satisfaction. The average yearly salary for a Call Center Specialist is around $39,273. This figure offers a good starting point for those looking to enter the field.
The salary for Call Center Specialists can vary based on several factors. More experienced specialists may earn more. Also, those in larger companies or urban areas may see higher salaries. Here are some common salaries for different experience levels:
- $27,160 for the lowest 10%
- $30,600 for the 25th percentile
- $34,040 for the median (50th percentile)
- $37,480 for the 75th percentile
- $40,920 for the highest 10%
What are the highest paying cities for a Call Center Specialist?

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San Diego, CA
Average Salary: $60,323
In San Diego, you can find many opportunities in call center roles, often with companies like Qualcomm and Sharp. The sunny climate makes for a pleasant work environment. The cost of living is high, but the salary helps balance that out.
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Detroit, MI
Average Salary: $55,207
Detroit offers a vibrant call center scene, especially with companies like General Motors and Ford. The city's rich history and culture add to the workplace experience. The average salary provides a good standard of living here.
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Los Angeles, CA
Average Salary: $50,192
Los Angeles has a dynamic job market for call center specialists, with many opportunities in entertainment companies. The city's diverse culture and industries offer a unique work environment. The salary is competitive, reflecting the high cost of living.
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Orlando, FL
Average Salary: $48,606
Orlando's call center jobs thrive with companies like Disney and Universal. The city's tourism industry creates a lively atmosphere. A comfortable salary helps manage the cost of living in this popular destination.
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Miami, FL
Average Salary: $48,196
Miami offers call center roles with a diverse workforce. Companies like American Airlines and Carnival Corporation are prominent here. The city’s vibrant culture and beaches make it an attractive place to work and live.
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Albany, NY
Average Salary: $45,908
Albany provides a stable job market for call center specialists, especially with state government and healthcare companies. The city’s historical charm and lower cost of living complement the reasonable salary.
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St. Louis, MO
Average Salary: $45,730
St. Louis is home to various call center positions with companies like Centene Corporation and Emerson. The city offers a balanced lifestyle with a lower cost of living. The salary supports a comfortable standard of living.
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Phoenix, AZ
Average Salary: $45,518
Phoenix has a growing call center sector, with companies like Avnet and Insight Global. The city’s warm climate and growing job market make it an appealing place to work. The salary aligns well with the lower cost of living.
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Raleigh, NC
Average Salary: $45,157
Raleigh offers many call center jobs, especially with technology firms like Red Hat and SAS Institute. The city’s progressive culture and vibrant community enhance the work environment. A good salary helps maintain a high quality of life.
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Nashville, TN
Average Salary: $44,802
Nashville provides a rich environment for call center specialists, particularly with entertainment and healthcare companies. The city’s music scene and friendly people add to the workplace experience. The salary offers a good living standard.
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What are the best companies a Call Center Specialist can work for?

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UC San Diego Health
Average Salary: $65,745
UC San Diego Health offers rewarding roles for Call Center Specialists. This organization operates in California and provides top-tier healthcare services. Employees enjoy a dynamic work environment with opportunities to grow their skills.
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CLEAResult
Average Salary: $52,800
CLEAResult is known for offering competitive salaries to Call Center Specialists. They have locations across the United States and focus on improving customer service. Working here means being part of a team that values clear communication and problem-solving.
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Columbia Credit Union
Average Salary: $45,729
Columbia Credit Union provides stable employment for Call Center Specialists. They have locations in the Southeast region. Employees get to work in a supportive environment where they can enhance their customer service skills.
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Mariner Finance
Average Salary: $41,500
Mariner Finance offers competitive pay for Call Center Specialists. This company operates nationwide, providing opportunities for growth in various locations. Specialists here focus on delivering excellent customer service and handling financial inquiries.
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U.S. Eagle Federal Credit Union
Average Salary: $41,463
U.S. Eagle Federal Credit Union is a solid choice for Call Center Specialists. They have locations in the Midwest and focus on providing quality financial services. Employees enjoy a collaborative atmosphere and the chance to develop their communication skills.
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Robert Half
Average Salary: $39,776
Robert Half provides various opportunities for Call Center Specialists. They operate in multiple locations and offer a range of benefits. Employees can expect a professional environment with plenty of support for career development.
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Spectrum
Average Salary: $39,658
Spectrum offers competitive salaries for Call Center Specialists. With locations across the United States, this company provides a dynamic workplace. Specialists here focus on customer satisfaction and technical support.
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TEKsystems
Average Salary: $36,790
TEKsystems offers roles for Call Center Specialists with a focus on IT and customer service. They have locations nationwide. Employees enjoy a supportive environment and opportunities to enhance their technical skills.
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IQVIA
Average Salary: $36,000
IQVIA provides a stable work environment for Call Center Specialists. They have locations globally and focus on healthcare research. Employees get to work on meaningful projects and develop their communication skills.
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Map
Average Salary: $35,500
Map offers competitive pay for Call Center Specialists. They operate in various locations and focus on mapping services. Employees enjoy a collaborative atmosphere and opportunities for professional growth.
How to earn more as a Call Center Specialist?
A Call Center Specialist can boost earnings through various approaches. Working diligently and efficiently can lead to higher pay. Specialists should focus on improving their skills to handle calls better. Seeking feedback and learning from it helps in becoming more effective. Networking within the industry can lead to better job opportunities.
Here are some factors to consider for earning more as a Call Center Specialist:
- Continuous Learning: Stay updated with new skills and technologies. This makes a specialist more valuable.
- Customer Satisfaction: Aim to resolve issues quickly and satisfy customers. This can lead to better performance reviews and raises.
- Certifications: Obtain relevant certifications. They can enhance credibility and open up higher-paying roles.
- Language Skills: Learning multiple languages can expand job opportunities. Many companies value multilingual specialists.
- Advanced Roles: Move into supervisory or managerial positions. These roles often come with higher pay.



