How much does a Call Center Specialist make?
A Call Center Specialist plays a key role in customer service. They handle calls, answer questions, and solve problems. This job is important for many businesses. The average yearly salary for a Call Center Specialist is around $39,929. This means most specialists earn between $26,000 and $69,553 each year.
The salary can vary based on experience and location. Specialists with more experience often earn more. Those in big cities or areas with a high cost of living may also see higher pay. Some companies offer bonuses or extra benefits, which can increase the total yearly income. This job offers a stable income with opportunities to grow and earn more over time.
What are the highest paying cities for a Call Center Specialist?

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San Diego, CA
Average Salary: $63,295
San Diego offers a vibrant atmosphere for customer service roles. With tech giants and a thriving tourism industry, many call centers operate here. Companies like Qualcomm and Cox Communications provide excellent opportunities.
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Detroit, MI
Average Salary: $62,748
Detroit is a hub for automotive industries, offering many call center jobs. Companies like General Motors and Ford provide stable work. The city's rich culture adds to the work experience.
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Orlando, FL
Average Salary: $57,632
Orlando's tourism industry creates a high demand for call center jobs. With major attractions like Disney World, many companies offer remote work options. Universal Studios and Amway are prominent employers.
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Springfield, IL
Average Salary: $52,468
Springfield provides a quieter environment with solid job opportunities. State government and insurance companies like State Farm offer many positions. The cost of living is lower, making it an attractive option.
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Boston, MA
Average Salary: $52,017
Boston offers a mix of historical charm and modern opportunities. Many tech companies and financial institutions have call centers here. The city's educational institutions also create job openings.
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Spokane, WA
Average Salary: $50,054
Spokane features a growing job market with a focus on healthcare and technology. Companies like Spokane Public Schools and Inland Northwest Health Services offer many positions. The scenic beauty adds to the appeal.
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Los Angeles, CA
Average Salary: $49,330
Los Angeles is a bustling city with endless opportunities in entertainment and tech. Major companies like AT&T and Verizon have large call centers. The city's diverse culture enriches the work experience.
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Raleigh, NC
Average Salary: $46,954
Raleigh offers a blend of urban and suburban living with many job opportunities. Research Triangle Park and IBM provide many call center positions. The city's growing tech scene is a big plus.
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St. Louis, MO
Average Salary: $45,412
St. Louis provides a mix of big-city amenities and a lower cost of living. Companies like Centene Corporation and Edward Jones offer many call center jobs. The city's vibrant arts scene adds to the appeal.
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Miami, FL
Average Salary: $45,260
Miami offers a dynamic environment with many opportunities in tourism and finance. Companies like American Airlines and Bank of America have large call centers. The city's diverse culture makes it an exciting place to work.
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What are the best companies a Call Center Specialist can work for?

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UC San Diego Health
Average Salary: $63,096
UC San Diego Health offers rewarding Call Center Specialist jobs. They provide excellent benefits and training. Locations include San Diego, California.
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Humana
Average Salary: $60,983
Humana offers competitive salaries for Call Center Specialists. They focus on health care and customer service. Locations include Louisville, Kentucky.
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Windows Plus
Average Salary: $60,000
Windows Plus provides a stable environment for Call Center Specialists. They offer growth opportunities and support. Locations include Houston, Texas.
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CLEAResult
Average Salary: $52,800
CLEAResult offers Call Center Specialist jobs with a focus on customer satisfaction. They provide training and development. Locations include Atlanta, Georgia.
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Columbia Credit Union
Average Salary: $45,750
Columbia Credit Union offers Call Center Specialist jobs with a focus on community service. They offer benefits and career growth. Locations include Columbia, South Carolina.
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Clarion Psychiatric Center
Average Salary: $45,286
Clarion Psychiatric Center offers Call Center Specialist jobs with a focus on mental health. They provide a supportive work environment. Locations include Clarion, Pennsylvania.
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BJC HealthCare
Average Salary: $44,473
BJC HealthCare offers Call Center Specialist jobs with a focus on health care. They provide excellent benefits and training. Locations include St. Louis, Missouri.
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U.S. Eagle Federal Credit Union
Average Salary: $41,112
U.S. Eagle Federal Credit Union offers Call Center Specialist jobs with a focus on financial services. They provide benefits and career growth. Locations include Washington, D.C.
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Spectrum
Average Salary: $41,040
Spectrum offers Call Center Specialist jobs with a focus on telecommunications. They provide training and development. Locations include New York, New York.
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TEKsystems
Average Salary: $39,552
TEKsystems offers Call Center Specialist jobs with a focus on IT services. They provide growth opportunities and support. Locations include Atlanta, Georgia.
How to earn more as a Call Center Specialist?
A Call Center Specialist can find many ways to increase their earnings. By focusing on key areas, specialists can improve their performance and potentially earn more. One way to achieve this is by gaining more experience and skills. This can lead to higher-paying positions or promotions. Another factor is to work in a high-demand industry or region. These areas often offer better pay rates. Networking with colleagues and industry leaders can also open doors to better opportunities.
Specialists can also earn more by taking on additional responsibilities. This might include training new employees or managing a team. Certifications in specific areas can also boost earning potential. For example, certifications in customer service or specific software can make a specialist more valuable. Finally, staying updated with industry trends and technologies can help specialists remain competitive and attractive to employers offering higher salaries.
Here are five factors to consider for earning more as a Call Center Specialist:
- Gain experience and skills
- Work in high-demand industries or regions
- Network with colleagues and industry leaders
- Take on additional responsibilities
- Obtain relevant certifications