How much does a Call Center Supervisor make?
A Call Center Supervisor plays a key role in managing customer service teams. This position often comes with a rewarding salary. On average, a Call Center Supervisor earns about $54,642 per year. This figure can vary based on experience, location, and the company's size.
The salary range for Call Center Supervisors can be quite broad. At the lower end, some supervisors earn around $31,120 annually. As experience grows, so does the salary. Those with more years in the field can earn upwards of $87,342 per year. This range shows that there are good opportunities for growth and advancement in this role.
What are the highest paying cities for a Call Center Supervisor?
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Worcester, MA
Average Salary: $77,066
In Worcester, a call center leader manages teams in a thriving business environment. Companies like Optum and Blue Cross Blue Shield offer dynamic roles. Supervisors here focus on team performance and customer satisfaction.
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San Diego, CA
Average Salary: $67,998
San Diego provides a vibrant setting for call center supervisors. With tech giants like Qualcomm and Cox Communications, professionals here drive innovation. The role emphasizes team coordination and client service excellence.
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Los Angeles, CA
Average Salary: $66,245
Los Angeles offers a bustling atmosphere for call center management. Major firms like AT&T and Verizon create opportunities for growth. Supervisors here lead teams to meet high customer service standards.
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Portland, OR
Average Salary: $66,082
Portland's call center supervisors work in a city known for its progressive culture. Companies like Providence and Moda Health focus on quality service. Supervisors here nurture team skills and foster a collaborative environment.
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Seattle, WA
Average Salary: $65,800
Seattle's call center supervisors thrive in a tech-driven environment. With companies like Amazon and Microsoft, the role is fast-paced. Supervisors here prioritize team efficiency and customer engagement.
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Boston, MA
Average Salary: $65,214
Boston offers a historic backdrop for call center leadership. Companies like MassMutual and Liberty Mutual provide diverse opportunities. Supervisors here focus on team development and achieving business goals.
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Chicago, IL
Average Salary: $62,948
Chicago's call center supervisors work in a dynamic business hub. With firms like Allstate and United Airlines, the role is impactful. Supervisors here lead teams to enhance customer experience and operational efficiency.
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Austin, TX
Average Salary: $60,432
Austin's call center supervisors enjoy a vibrant tech scene. Companies like Dell and Apple offer exciting roles. Supervisors here drive team performance and innovation in customer service.
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Baltimore, MD
Average Salary: $59,194
Baltimore provides a unique setting for call center management. With organizations like Under Armour and Johns Hopkins, the role is diverse. Supervisors here focus on team collaboration and client satisfaction.
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Rochester, NY
Average Salary: $58,893
Rochester's call center supervisors work in a city known for its strong community. Companies like Blue Cross Blue Shield and Wegmans offer stable roles. Supervisors here emphasize team growth and customer service.
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What are the best companies a Call Center Supervisor can work for?
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Renewal by Andersen
Average Salary: $72,824
Renewal by Andersen offers competitive salaries for Call Center Supervisors. They focus on home improvement services and operate across the United States. Their supervisors manage teams that handle customer inquiries and support.
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CVS Health
Average Salary: $68,198
CVS Health provides a solid salary for Call Center Supervisors. They are a healthcare giant with locations nationwide. Supervisors here manage customer service teams, ensuring smooth operations and high customer satisfaction.
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TEKsystems
Average Salary: $56,364
TEKsystems offers a good salary for Call Center Supervisors. They are a global IT staffing and services company. Supervisors work with various clients, managing teams that provide technical support and customer service.
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Spectrum
Average Salary: $54,755
Spectrum offers a competitive salary for Call Center Supervisors. They provide cable TV, internet, and phone services. Supervisors manage teams that handle customer service and support, ensuring smooth operations.
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ARS/Rescue Rooter
Average Salary: $54,028
ARS/Rescue Rooter offers a solid salary for Call Center Supervisors. They provide plumbing, electrical, and HVAC services. Supervisors manage teams that handle customer service and support, ensuring smooth operations.
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USA Clinics Group
Average Salary: $53,667
USA Clinics Group offers a good salary for Call Center Supervisors. They provide healthcare services across the United States. Supervisors manage teams that handle customer service and support, ensuring smooth operations.
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Contact Community Services
Average Salary: $51,500
Contact Community Services offers a competitive salary for Call Center Supervisors. They provide community support services. Supervisors manage teams that handle customer inquiries and support, ensuring smooth operations.
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OneTouch Direct
Average Salary: $43,930
OneTouch Direct offers a decent salary for Call Center Supervisors. They provide customer service for various clients. Supervisors manage teams that handle customer inquiries and support, ensuring smooth operations.
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Pro Assets
Average Salary: $37,004
Pro Assets offers a lower salary for Call Center Supervisors. They provide asset management services. Supervisors manage teams that handle customer service and support, ensuring smooth operations.
How to earn more as a Call Center Supervisor?
A Call Center Supervisor can increase their earnings by focusing on several key areas. First, gaining experience and expertise in call center operations can lead to higher-paying positions. Supervisors with advanced skills and knowledge often command higher salaries. Second, obtaining relevant certifications can enhance a supervisor's qualifications. Certifications such as those in customer service management or specific call center software can make a candidate more attractive to employers. Third, networking with industry professionals can open up new job opportunities. Attending conferences and joining professional organizations can help supervisors learn about higher-paying roles. Fourth, taking on additional responsibilities can lead to promotions and salary increases. Supervisors who demonstrate leadership and the ability to manage larger teams may earn more. Finally, seeking out roles in high-demand industries can result in higher pay. Industries such as technology and healthcare often offer better compensation for call center supervisors.
To maximize earnings, a Call Center Supervisor should consider these factors. First, continuous learning and professional development can lead to better job opportunities. Supervisors should stay updated on the latest trends and technologies in their field. Second, developing strong leadership skills can help in managing teams more effectively. This can lead to higher positions and better pay. Third, building a strong reputation within the industry can make a supervisor more valuable. Positive reviews and recommendations from peers can lead to higher-paying jobs. Fourth, being open to relocation can open up opportunities in areas with higher salaries. Some regions offer better compensation for call center supervisors. Finally, negotiating salary and benefits during job interviews can lead to higher earnings. Supervisors should be prepared to discuss their value and past achievements.
