Position
Salary

How much does a Call Center Supervisor make?

The average salary for a Call Center Supervisor is $54,941 per year in the US.

A Call Center Supervisor plays a vital role in managing customer service operations. They oversee a team of agents and ensure smooth communication. Knowing the salary range can help job seekers make informed decisions. The average yearly salary for a Call Center Supervisor is $54,941. This figure represents the midpoint of the earnings spectrum.

Salary for this role can vary. Some supervisors earn less than $35,455 annually, while others may exceed $90,000. Most Call Center Supervisors fall in between these figures. The salary often depends on factors such as experience, company size, and location. For example, supervisors in larger cities or with more experience may earn higher salaries.

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What are the highest paying cities for a Call Center Supervisor?

Springfield, IL, offers one of the highest average salaries for Call Center Supervisors at $102,342. San Diego, CA, and Worcester, MA, also provide attractive compensation packages, with average salaries around $71,000. Job seekers can find promising opportunities in these cities to advance their careers with competitive earnings.
Graph displaying highest paying cities salaries for Call Center Supervisor jobs, highlighting Springfield, IL with the highest at $102,342 and Baltimore, MD with the lowest at $58,344.
  1. Springfield, IL
    Average Salary: $102,342
    In Springfield, a Call Center Supervisor leads a team in a supportive environment. Many local businesses rely on strong customer service. Notable companies include State Farm and Molina Healthcare.
    Find Call Center Supervisor jobs in Springfield, IL


  2. Worcester, MA
    Average Salary: $71,037
    Worcester offers a thriving environment for a Call Center Supervisor. Supervisors work with dynamic teams at companies like MassMutual and Blue Cross Blue Shield.
    Find Call Center Supervisor jobs in Worcester, MA


  3. San Diego, CA
    Average Salary: $70,736
    San Diego is a vibrant city for Call Center Supervisors. They manage teams at major firms like Wells Fargo and Qualcomm. The city's diverse economy offers many opportunities.
    Find Call Center Supervisor jobs in San Diego, CA


  4. Boston, MA
    Average Salary: $69,219
    Boston is a hub for Call Center Supervisors. They oversee teams at companies like General Electric and Liberty Mutual. The city's rich history and culture enhance the work experience.
    Find Call Center Supervisor jobs in Boston, MA


  5. Los Angeles, CA
    Average Salary: $68,454
    In Los Angeles, a Call Center Supervisor coordinates teams at entertainment and tech companies like Sony and Amazon. The bustling city provides a dynamic work atmosphere.
    Find Call Center Supervisor jobs in Los Angeles, CA


  6. Austin, TX
    Average Salary: $66,312
    Austin offers a lively environment for Call Center Supervisors. They lead teams at tech giants like Dell and Apple. The city's vibrant culture adds to the work experience.
    Find Call Center Supervisor jobs in Austin, TX


  7. Chicago, IL
    Average Salary: $63,049
    Chicago is a great place for Call Center Supervisors. They manage teams at companies like Allstate and Boeing. The city's diverse industries offer varied opportunities.
    Find Call Center Supervisor jobs in Chicago, IL


  8. Atlanta, GA
    Average Salary: $62,874
    Atlanta provides a thriving setting for Call Center Supervisors. They work with teams at companies like Coca-Cola and Delta Air Lines. The city's growth offers many career prospects.
    Find Call Center Supervisor jobs in Atlanta, GA


  9. Rochester, NY
    Average Salary: $58,893
    Rochester offers a stable environment for Call Center Supervisors. They lead teams at organizations like Eastman Kodak and Xerox. The city's healthcare focus adds to the experience.
    Find Call Center Supervisor jobs in Rochester, NY


  10. Baltimore, MD
    Average Salary: $58,344
    In Baltimore, a Call Center Supervisor oversees teams at companies like Under Armour and Johns Hopkins. The city's maritime and educational sectors provide a unique work environment.
    Find Call Center Supervisor jobs in Baltimore, MD

What are the best companies a Call Center Supervisor can work for?

Job seekers can find great opportunities as Call Center Supervisors with CVS Health, which offers an average salary of $68,731. ARS/Rescue Rooter also provides a competitive salary of around $54,038. Another option to consider is Education At Work, where supervisors can expect an average salary of about $53,214. OneTouch Direct is also a solid choice with an average salary of $44,288. These companies value their supervisors and offer good compensation packages.
Graph displaying best paying company salaries for Call Center Supervisor jobs, highlighting CVS Health with the highest at $68,731 and OneTouch Direct with the lowest at $44,288.
  1. CVS Health
    Average Salary: $68,731
    CVS Health offers exciting opportunities for Call Center Supervisors. They manage teams in various locations, including Rhode Island, Massachusetts, and Texas. CVS Health values experience and dedication. It offers a competitive salary and great benefits.


  2. ARS/Rescue Rooter
    Average Salary: $54,038
    ARS/Rescue Rooter is looking for a Call Center Supervisor to oversee their customer service teams. They operate in many states across the US. This role demands strong leadership and communication skills. ARS/Rescue Rooter provides training and growth opportunities.


  3. Education At Work
    Average Salary: $53,214
    Education At Work hires Call Center Supervisors to manage their customer service operations. They work in educational institutions across the nation. This position offers a good salary and a chance to impact education. They value teamwork and innovation.


  4. OneTouch Direct
    Average Salary: $44,288
    OneTouch Direct provides a rewarding role for Call Center Supervisors. They manage call centers in Arizona and Florida. This position requires excellent leadership skills. OneTouch Direct offers a supportive work environment and career advancement.

How to earn more as a Call Center Supervisor?

Becoming a Call Center Supervisor means more than managing calls. This role requires leadership and communication skills. Many supervisors can increase their earnings by developing these skills further. Investing in professional growth and experience can lead to higher pay.

Key factors can help a supervisor earn more. Here are some important ones:

  1. Education and Certifications: Higher education degrees or specialized certifications can boost earnings. Look for programs focused on management and customer service.
  2. Experience: Gaining experience helps in managing teams better. Supervisors with more years in the industry often earn more.
  3. Performance: High performance can lead to bonuses and promotions. Supervisors who exceed targets often see higher pay.
  4. Skills Development: Learning new skills can open doors to higher-paying positions. Skills in data analysis or software can be very valuable.
  5. Networking: Building a strong professional network can lead to better job opportunities. Attend industry events and connect with peers.

Currently 142 Call Center Supervisor job openings, nationwide.

How's the job market for a Call Center Supervisor in the US?

Learn what a Call Center Supervisor does, how to become one, and understand the job outlook. Get simple steps to start your career as a Call Center Supervisor today.
Position
Overview
Call Center Supervisor
142 Job Openings