Call Center Supervisor Salaries

1. Worcester, MA
   Average Salary: $74,229
   In Worcester, managing a call center team means guiding professionals in a city known for its educational institutions. With companies like UMASS Memorial Health, experience in healthcare services is valuable. Worcester offers a supportive work environment.
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2. Seattle, WA
   Average Salary: $69,364
   Seattle's fast-paced tech scene makes it an exciting place to lead a call center. Companies like Amazon and Microsoft offer diverse opportunities. The city values efficiency and innovation, making it ideal for supervisors who enjoy dynamic environments.
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3. San Diego, CA
   Average Salary: $69,305
   In San Diego, leading a call center means overseeing teams in a vibrant coastal city. Companies such as Qualcomm provide a tech-driven work atmosphere. Supervisors can enjoy the city’s mild weather and beautiful beaches.
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4. Boston, MA
   Average Salary: $67,909
   Boston offers a historic backdrop for those leading call centers. With major firms like MassMutual, experience in insurance is beneficial. The city’s rich culture and educational institutions create a vibrant work atmosphere.
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5. Los Angeles, CA
   Average Salary: $67,439
   Los Angeles provides a lively setting for call center leadership. Entertainment companies like Disney and Warner Bros. offer unique industry insights. The city’s diverse population and entertainment hub status create an energetic work environment.
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6. Chicago, IL
   Average Salary: $62,351
   Chicago’s call centers thrive in a city known for its business and finance sectors. Leading teams in companies like Allstate offers valuable experience. The city’s rich history and cultural diversity create a unique work setting.
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7. Rochester, NY
   Average Salary: $58,893
   Rochester’s call centers benefit from the city’s strong healthcare and educational sectors. Companies like Eastman Kodak provide valuable industry experience. The city’s historic charm and educational focus create a supportive work environment.
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8. Baltimore, MD
   Average Salary: $58,705
   In Baltimore, leading a call center team means working in a city with a strong maritime history. With firms like Under Armour, experience in sports and fitness can be advantageous. The city’s cultural richness and maritime heritage create a unique atmosphere.
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9. Phoenix, AZ
   Average Salary: $56,381
   Phoenix offers a sunny setting for call center leadership. Companies such as American Express provide diverse opportunities. The city’s warm climate and growing tech scene make it an appealing place to work.
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10. Richmond, VA
    Average Salary: $56,224
    Richmond provides a historic backdrop for call center supervisors. Leading teams in companies like Capital One offers valuable banking experience. The city’s rich history and growing tech scene create a dynamic work environment.
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1. Renewal by Andersen
   Average Salary: $71,603
   Renewal by Andersen offers Call Center Supervisor positions with competitive salaries. They operate nationwide, focusing on home improvement services. This role involves managing a team of call center agents, ensuring customer satisfaction, and overseeing day-to-day operations.
   

   
   

2. CVS Health
   Average Salary: $68,731
   CVS Health provides rewarding opportunities for Call Center Supervisors. With locations across the United States, this role involves supporting customers with their health needs. Supervisors guide their team, handle complex inquiries, and ensure high-quality service.
   

   
   

3. ARS/Rescue Rooter
   Average Salary: $54,318
   ARS/Rescue Rooter offers Call Center Supervisor positions with a good salary. They operate in several states, providing plumbing and drain services. This role includes managing incoming calls, coordinating emergency services, and ensuring efficient team performance.
   

   
   

4. Education At Work
   Average Salary: $53,000
   Education At Work provides Call Center Supervisor positions with a solid salary. They operate in various locations, focusing on educational services. Supervisors manage call center teams, handle customer inquiries, and support the company’s educational initiatives.
   

   
   

5. OneTouch Direct
   Average Salary: $43,914
   OneTouch Direct offers Call Center Supervisor positions with a competitive salary. They operate in multiple states, focusing on direct sales. This role involves managing customer service teams, handling sales inquiries, and ensuring excellent customer experiences.
   

A Call Center Supervisor holds a crucial role in managing teams and ensuring smooth operations. To earn more in this role, it is important to focus on several key factors that can lead to increased earning potential. One such factor is gaining experience and developing strong leadership skills. Supervisors who have a proven track record of effectively managing teams often receive higher pay.

Another important factor is obtaining relevant certifications. Many employers value supervisors who have additional qualifications in areas such as customer service, management, or specific software tools used in call centers. These certifications can set a candidate apart and open up opportunities for higher-paying roles. Continuing education and training can also play a significant role in career advancement and salary growth. Supervisors who invest in their professional development by attending workshops, seminars, and courses can enhance their skills and knowledge, making them more valuable to employers. Networking within the industry can also lead to higher-paying positions. Building and maintaining professional relationships with other industry professionals can provide job seekers with information about new opportunities and potential salary increases. Finally, negotiating salary and benefits is crucial. Supervisors should be prepared to discuss their value to the company and advocate for a salary that reflects their experience and skills.

By focusing on these factors, Call Center Supervisors can improve their chances of earning more in their roles.

Consider the following factors to enhance earning potential:

1. Experience and Leadership Skills
2. Certifications and Training
3. Networking
4. Salary Negotiation
5. Continued Professional Development