How much does a Customer Success Manager make?
A Customer Success Manager plays a key role in ensuring clients get the most out of a company's products or services. This role can be rewarding, both professionally and financially. The average yearly salary for this position stands at around $108,931. Depending on experience and skill, salaries can vary widely.
Here is a look at the salary distribution for Customer Success Managers:
- 10% earn below $60,014
- 25% earn between $60,014 and $75,027
- 50% earn between $75,027 and $90,041
- 75% earn between $90,041 and $120,068
- 90% earn below $150,095
These figures show a good spread, meaning there are plenty of opportunities for growth in this field.
What are the highest paying cities for a Customer Success Manager?
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Indianapolis, IN
Average Salary: $146,478
Indianapolis offers a thriving tech scene with companies like Guidewire Software and Cisco. Customer success professionals here focus on building strong client relationships and ensuring software satisfaction. The city's collaborative atmosphere makes it a great place to develop your career.
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San Francisco, CA
Average Salary: $143,263
Working in San Francisco brings the advantage of proximity to leading tech firms like Salesforce and Slack. Success managers here play a key role in customer engagement and retention. The dynamic environment ensures continuous learning and growth.
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San Jose, CA
Average Salary: $128,473
San Jose, at the heart of Silicon Valley, houses giants like Adobe and LinkedIn. Customer success managers benefit from working in an innovative environment. The focus is on driving client success and maximizing software use.
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Ann Arbor, MI
Average Salary: $128,146
In Ann Arbor, companies like Qualtrics and Duolingo offer great opportunities. Customer success professionals thrive in a community that values education and innovation. The city's vibrant culture supports a balanced work-life approach.
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Seattle, WA
Average Salary: $127,332
Seattle's tech industry includes major players like Microsoft and Amazon. Success managers here work with cutting-edge technologies. The city's progressive environment fosters creative solutions for client needs.
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San Diego, CA
Average Salary: $122,346
San Diego's tech sector features companies like Qualtrics and Square. Customer success professionals enjoy a laid-back yet innovative atmosphere. The city's emphasis on quality of life makes it an attractive place to work.
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Washington, DC
Average Salary: $122,295
In Washington, DC, firms like ServiceNow and Zillow provide ample opportunities. Customer success roles here often involve government contracts and unique challenges. The political and tech mix offers a diverse career path.
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Chicago, IL
Average Salary: $120,875
Chicago's business hub includes companies like ServiceNow and Groupon. Customer success managers here benefit from a rich corporate culture. The city's diverse industries provide varied experiences and learning opportunities.
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Atlanta, GA
Average Salary: $119,298
Atlanta hosts major companies like Cox Communications and Delta. Success managers play a key role in ensuring customer satisfaction. The city's growing tech scene offers a dynamic and supportive work environment.
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Los Angeles, CA
Average Salary: $113,552
Los Angeles offers a vibrant market with tech firms like Zoom and AppDynamics. Customer success professionals here enjoy a creative and fast-paced environment. The city's diverse culture enriches the work experience.
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What are the best companies a Customer Success Manager can work for?
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Arrow Electronics
Average Salary: $207,253
Arrow Electronics offers exciting Customer Success Manager jobs. They work with clients to ensure their needs are met and products are performing well. Arrow Electronics operates globally with headquarters in Colorado.
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Salesforce
Average Salary: $188,218
Salesforce is a leader in Customer Success Management. They focus on helping businesses grow and succeed. Salesforce has offices all over the world, including in California and Utah.
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Amazon Web Services
Average Salary: $187,131
Amazon Web Services provides cloud computing services. Their Customer Success Managers help clients achieve their goals using AWS. They have locations in many cities, including Seattle and New York.
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Intuit
Average Salary: $186,939
Intuit offers innovative products for personal finance. Their Customer Success Managers ensure clients are getting the most out of their services. Intuit operates with offices in California and Washington.
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Okta
Average Salary: $182,625
Okta focuses on identity and access management. Their Customer Success Managers help businesses secure their data. They have offices in California, Colorado, and Washington.
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Adobe
Average Salary: $175,890
Adobe provides creative software solutions. Their Customer Success Managers help clients get the best from their tools. Adobe has offices in California, Colorado, and Washington.
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Saviynt
Average Salary: $172,308
Saviynt specializes in identity and access management. Their Customer Success Managers help businesses protect their data. They have locations in California and Massachusetts.
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WorkWave™
Average Salary: $169,000
WorkWave™ offers software for field service management. Their Customer Success Managers ensure clients use their products effectively. They operate with offices in California and Washington.
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Google
Average Salary: $168,017
Google offers a variety of services and products. Their Customer Success Managers help businesses leverage Google's tools. They have offices worldwide, including in California, New York, and Washington.
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Atlassian
Average Salary: $166,630
Atlassian provides collaboration software. Their Customer Success Managers help clients improve teamwork. They operate with offices in California, Colorado, and Washington.
How to earn more as a Customer Success Manager?
Becoming a Customer Success Manager often comes with a rewarding salary. However, there are ways to earn more. Focus on specific skills and strategies. This can increase earning potential. Adding value to the company often leads to higher earnings.
Here are five ways to boost income as a Customer Success Manager:
- Gain experience: More experience often leads to higher pay. Take on challenging projects. Learn new skills. This shows dedication and ability.
- Pursue certifications: Earning relevant certifications can raise the value. Certifications show expertise and commitment to the field.
- Network effectively: Build connections within the industry. Attend events and join professional groups. Networking can lead to better job opportunities and salary increases.
- Seek advanced roles: Consider moving into senior positions. These roles often come with higher pay. Leadership roles, such as Director of Customer Success, can be very lucrative.
- Negotiate salary: Know the market rate for Customer Success Managers. Research salary data. Use this information to negotiate a better salary during job offers.
