How much does a Customer Success Manager make?
A Customer Success Manager typically earns a solid salary. Many professionals in this role make around $75,000 per year. This number can grow as they gain more experience and improve their skills. The data shows that around 16% of Customer Success Managers earn between $75,000 and $90,000 each year.
On average, a Customer Success Manager earns about $108,000 per year. The top earners make well over $150,000 annually. This can happen when they take on more responsibilities or move to a company with higher pay scales. Factors like company size, industry, and location also affect salary. Companies in tech and finance often pay more. Job seekers can find the most growth in cities with a high demand for customer success roles.
What are the highest paying cities for a Customer Success Manager?
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San Francisco, CA
Average Salary: $138,739
In San Francisco, roles focus on tech companies. The tech scene offers dynamic environments. Companies like Salesforce and Slack seek dedicated managers.
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Indianapolis, IN
Average Salary: $134,793
Indianapolis offers a blend of tech and manufacturing firms. Here, managers work with diverse industries. Companies such as Guidewire Software and MedAssurant look for skilled professionals.
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Seattle, WA
Average Salary: $126,830
Seattle’s tech hub makes it a prime location for managers. Amazon and Microsoft dominate the job market. Success here means leveraging Seattle’s vibrant tech culture.
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San Jose, CA
Average Salary: $125,966
San Jose, a tech center, attracts numerous startups and established firms. Managers work closely with innovators. Companies like Cisco and Adobe seek top talent.
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Ann Arbor, MI
Average Salary: $123,060
Ann Arbor offers a mix of startups and established firms. The University of Michigan influences the job market. Companies like Qualtrics and Box thrive here.
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Washington, DC
Average Salary: $122,693
In DC, managers work in tech and government sectors. The city's political scene influences job opportunities. Firms like Salesforce and Accenture look for experienced managers.
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Chicago, IL
Average Salary: $119,120
Chicago's diverse economy provides many opportunities. Managers work with major firms in finance and tech. Companies like IBM and Spotify seek skilled professionals.
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San Diego, CA
Average Salary: $118,550
San Diego's tech and life sciences sectors are booming. The pleasant climate adds to the appeal. Companies like Qualcomm and Illumina seek dedicated managers.
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Pittsburgh, PA
Average Salary: $117,985
Pittsburgh combines tech and manufacturing. The city’s innovation scene offers unique opportunities. Companies like IBM and Highmark look for experienced managers.
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Atlanta, GA
Average Salary: $115,127
Atlanta’s growing tech scene makes it a great place to work. The city’s business-friendly environment attracts many firms. Companies like Cox Communications and NCR Corporation seek skilled managers.
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What are the best companies a Customer Success Manager can work for?
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Arrow Electronics
Average Salary: $207,253
Arrow Electronics is a leading global provider of products, services and solutions to industrial and commercial users of electronics, medical devices, and components. The company operates globally, including in North America, Europe, and Asia-Pacific. Customer Success Managers at Arrow work closely with clients to ensure they get the most from our products, enhancing their operational efficiencies.
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Intuit
Average Salary: $205,565
Intuit designs financial software for businesses and individuals. The company is based in Mountain View, California, with additional offices worldwide. Customer Success Managers at Intuit support clients by helping them achieve their financial goals through the use of our software, providing guidance and solutions to any challenges that may arise.
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Amazon Web Services
Average Salary: $192,837
Amazon Web Services is a cloud computing platform offering a mix of infrastructure as a service, platforms as a service, and packaged software as a service. Operating globally, AWS Customer Success Managers assist clients in leveraging cloud technologies to drive business growth and innovation, providing expert guidance tailored to each client's needs.
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Salesforce
Average Salary: $182,037
Salesforce is a cloud-based software company that provides customer relationship management services. The company is headquartered in San Francisco, California, with offices around the world. Customer Success Managers at Salesforce help businesses maximize their use of CRM tools, ensuring they achieve their sales and marketing objectives.
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Okta
Average Salary: $179,900
Okta is an identity management service, helping companies manage and secure user authentication into applications. Okta operates globally, with headquarters in San Francisco, California. Customer Success Managers at Okta ensure businesses make the most of their identity management services, enhancing security and user experience.
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Adobe
Average Salary: $175,638
Adobe is a software company known for its creative and marketing software. With headquarters in San Jose, California, Adobe also has a significant global presence. Customer Success Managers at Adobe help clients use our creative and marketing tools effectively, driving innovation and productivity within their organizations.
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Saviynt
Average Salary: $170,938
Saviynt is an identity governance and administration provider, helping organizations manage user access. Based in Burlington, Massachusetts, Saviynt works with businesses worldwide. Customer Success Managers at Saviynt ensure clients maximize their use of identity governance tools, enhancing security and compliance.
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WorkWave
Average Salary: $169,000
WorkWave offers cloud-based field service management software. The company operates globally, with headquarters in Deerfield Beach, Florida. Customer Success Managers at WorkWave assist businesses in optimizing their field service operations, helping them improve efficiency and customer satisfaction.
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Google
Average Salary: $168,017
Google is a global technology leader in internet-related services and products. Based in Mountain View, California, Google employs Customer Success Managers to help businesses leverage our tools and platforms effectively, ensuring they achieve their goals and stay competitive.
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Atlassian
Average Salary: $165,586
Atlassian develops collaboration and productivity tools, including Jira and Confluence. The company is based in Sydney, Australia, with offices worldwide. Customer Success Managers at Atlassian help clients maximize their use of these tools, improving collaboration and project management within their teams.
How to earn more as a Customer Success Manager?
A Customer Success Manager (CSM) can enhance earnings through several effective strategies. Focusing on enhancing customer relationships and mastering essential skills can lead to greater job satisfaction and higher pay. Building strong ties with clients often results in better long-term contracts and increased company revenue.
Consider these key factors to boost earnings as a CSM:
- Master Customer Engagement: Engage clients by understanding their needs and providing tailored solutions.
- Expand Product Knowledge: Gain deep insights into the products or services offered to better assist clients.
- Build a Strong Network: Connect with peers and industry leaders for support and opportunities.
- Set Clear Goals: Establish measurable objectives and consistently meet or exceed them.
- Seek Continuous Learning: Pursue certifications and attend workshops to stay updated with industry trends.
