How much does a Guest Service Manager make?
A Guest Service Manager plays a key role in the hospitality industry. They oversee guest services and ensure a smooth experience for guests. This role often comes with a good salary. On average, a Guest Service Manager earns about $41,254 per year. This salary can vary based on experience, location, and the type of establishment.
The salary for a Guest Service Manager can range widely. Some managers earn as little as $31,800, while others can make over $70,000. Here are some common salary ranges:
- 25th percentile: $31,800
- 50th percentile: $35,273
- 75th percentile: $42,218
- 90th percentile: $52,636
- 99th percentile: $70,000
What are the highest paying cities for a Guest Service Manager?

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San Francisco, CA
Average Salary: $65,291
In San Francisco, a city known for its tech industry and vibrant culture, a Guest Service Manager can expect to work in a dynamic environment. With companies like Airbnb and Salesforce, the role involves ensuring top-notch guest experiences. The city's diverse population adds to the richness of the job, offering unique challenges and opportunities.
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Honolulu, HI
Average Salary: $59,230
Working as a Guest Service Manager in Honolulu means enjoying a laid-back atmosphere while providing excellent service. The city's tourism industry thrives, with hotels and resorts always in need of skilled managers. The beautiful surroundings and friendly locals make the job both enjoyable and rewarding.
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Seattle, WA
Average Salary: $57,523
Seattle offers a unique blend of urban life and natural beauty. As a Guest Service Manager, you will manage properties in a city known for its coffee culture and tech giants like Amazon. The role involves ensuring guests have a memorable stay, whether they are visiting for business or leisure.
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Boston, MA
Average Salary: $56,032
In Boston, a historic city with a strong academic presence, a Guest Service Manager plays a key role in the hospitality sector. With many universities and historic sites, the job involves catering to a diverse range of guests. The city's rich culture and vibrant atmosphere add to the excitement of the role.
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Las Vegas, NV
Average Salary: $54,851
Las Vegas is a bustling city known for its vibrant nightlife and entertainment. As a Guest Service Manager, you will be at the heart of the action, ensuring guests have an unforgettable experience. The city's constant energy and variety of attractions make the job dynamic and engaging.
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Washington, DC
Average Salary: $54,615
In Washington, DC, a Guest Service Manager works in a city full of history and political activity. The role involves managing properties that cater to both tourists and business travelers. The city's diverse offerings and professional environment provide a unique backdrop for the job.
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Fayetteville, AR
Average Salary: $53,452
Fayettelle offers a more relaxed pace of life while still providing excellent opportunities for a Guest Service Manager. The city's growing population and presence of universities create a steady demand for hospitality services. The job involves ensuring guests feel welcome and well taken care of.
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Los Angeles, CA
Average Salary: $51,214
Los Angeles is a city of dreams, and a Guest Service Manager here plays a key role in making those dreams come true. With the entertainment industry and beautiful beaches, the job involves managing properties that cater to a diverse range of guests. The city's vibrant culture and endless opportunities make the role exciting.
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Portland, OR
Average Salary: $51,206
Portland is known for its eco-friendliness and vibrant arts scene. As a Guest Service Manager, you will be part of a city that values sustainability and community. The role involves ensuring guests enjoy the unique charm of Portland, whether they are visiting for leisure or business.
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Minneapolis, MN
Average Salary: $50,048
In Minneapolis, a Guest Service Manager works in a city that offers a blend of urban life and natural beauty. The role involves managing properties in a city known for its friendly people and outdoor activities. The job provides a chance to ensure guests have a memorable stay in this vibrant city.
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What are the best companies a Guest Service Manager can work for?

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Busch Group
Average Salary: $71,100
The Busch Group offers rewarding Guest Service Manager roles. They operate in various locations, including New York, California, and Florida. Busch Group values customer service and team management.
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BMI Hospitality Management
Average Salary: $69,854
BMI Hospitality Management provides excellent Guest Service Manager positions. They have properties in cities like Chicago, Las Vegas, and Miami. They focus on creating a positive guest experience.
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Hilton Grand Vacations
Average Salary: $64,948
Hilton Grand Vacations offers competitive Guest Service Manager salaries. They have locations in Orlando, Las Vegas, and other popular vacation spots. They emphasize guest satisfaction and team leadership.
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Schulte Hospitality Group
Average Salary: $57,728
Schulte Hospitality Group provides Guest Service Manager jobs with a good salary. They operate in cities like Denver, San Francisco, and Seattle. They focus on delivering excellent guest service.
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Hyatt
Average Salary: $53,039
Hyatt offers Guest Service Manager roles with a solid salary. They have properties in major cities like New York, Chicago, and Los Angeles. They prioritize guest satisfaction and team management.
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I Love Big Al's
Average Salary: $52,857
I Love Big Al's provides Guest Service Manager positions with a decent salary. They operate in cities like Dallas, Houston, and Austin. They focus on creating a welcoming atmosphere for guests.
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Stonebridge Companies
Average Salary: $50,743
Stonebridge Companies offers Guest Service Manager jobs with a good salary. They have properties in cities like Phoenix, San Diego, and Atlanta. They emphasize guest satisfaction and team leadership.
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STAYPINEAPPLE
Average Salary: $48,452
STAYPINEAPPLE provides Guest Service Manager roles with a competitive salary. They have locations in Seattle, Portland, and San Francisco. They focus on creating a unique and memorable guest experience.
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Hilton
Average Salary: $47,913
Hilton offers Guest Service Manager positions with a solid salary. They have properties in major cities like New York, London, and Paris. They prioritize guest satisfaction and team management.
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Holiday Inn
Average Salary: $45,458
Holiday Inn provides Guest Service Manager roles with a good salary. They operate in cities like Boston, San Francisco, and Chicago. They focus on delivering excellent guest service.
How to earn more as a Guest Service Manager?
A Guest Service Manager plays a key role in ensuring guests have a positive experience. This role can lead to a rewarding career with good earning potential. To maximize earnings, consider these factors:
First, gaining experience in the hospitality industry can lead to higher pay. Managers with more years in the field often earn more. Second, obtaining additional certifications can boost earning potential. Certifications in hospitality management or customer service can be valuable. Third, working for larger or more upscale hotels can lead to higher pay. These establishments often have bigger budgets for salaries. Fourth, taking on extra responsibilities can lead to higher pay. This might include managing special events or overseeing multiple departments. Lastly, seeking promotions or moving to higher-level positions can increase earnings. A General Manager role often pays more than a regular Manager.
By focusing on these factors, a Guest Service Manager can work towards earning more. This involves gaining experience, getting certifications, working in upscale hotels, taking on extra duties, and seeking promotions.
- Gain experience in hospitality
- Obtain additional certifications
- Work for larger or upscale hotels
- Take on extra responsibilities
- Seek promotions or higher-level positions



