How much does a Guest Service Manager make?
A Guest Service Manager plays a key role in the hospitality industry. They oversee the daily operations of a hotel or similar establishment. This role requires strong leadership and customer service skills. The average yearly salary for a Guest Service Manager is around $41,228. This figure can vary based on experience and location.
The salary range for Guest Service Managers can be quite broad. The lowest 10% earn about $31,550 per year. The highest 10% earn more than $70,000 annually. Most managers fall between $35,045 and $59,514. Factors like the size of the hotel, its location, and the manager's experience can affect these numbers. Those in larger cities or high-end hotels often see higher salaries.
What are the highest paying cities for a Guest Service Manager?

-
San Francisco, CA
Average Salary: $67,667
In San Francisco, a role in guest service management offers a dynamic environment with a focus on hospitality excellence. With numerous tech companies and tourists, the demand for skilled guest service managers is high. Companies like Marriott and Hilton provide great opportunities.
Find Guest Service Manager jobs in San Francisco, CA
-
Honolulu, HI
Average Salary: $58,855
Working in Honolulu as a guest service manager means enjoying a vibrant, tourist-heavy environment. The hospitality industry thrives with many hotels and resorts. Companies such as Outrigger and Hilton Waikiki Beach are prominent employers.
Find Guest Service Manager jobs in Honolulu, HI
-
Seattle, WA
Average Salary: $57,682
Seattle offers a unique blend of urban and natural settings for guest service managers. The city's tech industry and tourism attract many visitors. Companies like Four Seasons and Hyatt Regency provide excellent career opportunities.
Find Guest Service Manager jobs in Seattle, WA
-
Las Vegas, NV
Average Salary: $55,032
Las Vegas is a bustling hub for guest service managers, with a constant influx of visitors. The city's entertainment industry and numerous hotels create a dynamic work environment. MGM Resorts and Caesars Palace are key employers.
Find Guest Service Manager jobs in Las Vegas, NV
-
Boston, MA
Average Salary: $54,714
In Boston, guest service managers work in a historic and vibrant city. The mix of tourists and business travelers creates a diverse clientele. Companies like The Ritz-Carlton and Omni Parker House offer great career prospects.
Find Guest Service Manager jobs in Boston, MA
-
Washington, DC
Average Salary: $54,455
Washington, DC, provides a unique setting for guest service managers, with a mix of tourists and government visitors. The city's political and cultural scene adds to the dynamic environment. Marriott and Hilton are prominent employers.
Find Guest Service Manager jobs in Washington, DC
-
Fayetteville, AR
Average Salary: $54,098
Fayetteville offers a more relaxed pace for guest service managers, with a focus on hospitality in a college town setting. The city's growing tourism and local businesses provide steady opportunities. Hilton and Holiday Inn Express are notable employers.
Find Guest Service Manager jobs in Fayetteville, AR
-
Los Angeles, CA
Average Salary: $50,551
Los Angeles offers a vibrant and diverse environment for guest service managers. The city's entertainment industry and tourism attract many visitors. Companies like The Beverly Hilton and The Ritz-Carlton provide excellent career opportunities.
Find Guest Service Manager jobs in Los Angeles, CA
-
Chicago, IL
Average Salary: $50,028
Chicago provides a bustling urban environment for guest service managers. The city's rich cultural scene and tourism attract many visitors. Companies like The Drake and The Langham offer great career prospects.
Find Guest Service Manager jobs in Chicago, IL
-
Minneapolis, MN
Average Salary: $49,966
Minneapolis offers a friendly and welcoming environment for guest service managers. The city's blend of urban and natural settings creates a unique work atmosphere. Companies like The Foshay and The Westin provide excellent opportunities.
Find Guest Service Manager jobs in Minneapolis, MN
What are the best companies a Guest Service Manager can work for?

-
Busch Group
Average Salary: $72,500
Busch Group offers rewarding Guest Service Manager roles. They operate in various locations, including New York, California, and Florida. Busch Group values customer satisfaction and team collaboration. Their managers enjoy a supportive environment and opportunities for growth.
-
BMI Hospitality Management
Average Salary: $69,114
BMI Hospitality Management provides excellent Guest Service Manager positions. They manage properties in cities like Chicago, Las Vegas, and Miami. The company focuses on quality service and employee development. Managers here benefit from a dynamic work culture and competitive pay.
-
Hilton Grand Vacations
Average Salary: $63,453
Hilton Grand Vacations offers attractive Guest Service Manager jobs. They have locations in Orlando, Las Vegas, and Scottsdale. The company emphasizes guest satisfaction and team excellence. Managers here enjoy a prestigious brand and a chance to grow in a global network.
-
Schulte Hospitality Group
Average Salary: $57,907
Schulte Hospitality Group provides Guest Service Manager roles with good compensation. They operate in cities like Denver, San Francisco, and Austin. The company values innovation and customer service. Managers here benefit from a collaborative environment and career advancement opportunities.
-
Auberge Resorts Collection
Average Salary: $54,883
Auberge Resorts Collection offers Guest Service Manager jobs with a focus on luxury. They manage properties in Palm Springs, Scottsdale, and Napa Valley. The company prides itself on exceptional service and employee wellness. Managers here enjoy a prestigious brand and a chance to grow in a global network.
-
I Love Big Al's
Average Salary: $52,684
I Love Big Al's offers Guest Service Manager positions with a family-friendly atmosphere. They operate in cities like Dallas, Houston, and Austin. The company values teamwork and customer satisfaction. Managers here benefit from a supportive environment and opportunities for growth.
-
Stonebridge Companies
Average Salary: $51,664
Stonebridge Companies provides Guest Service Manager roles with a focus on community. They manage properties in cities like Seattle, Portland, and San Diego. The company emphasizes employee development and guest satisfaction. Managers here benefit from a collaborative environment and career advancement opportunities.
-
Hyatt
Average Salary: $51,332
Hyatt offers Guest Service Manager jobs with a prestigious brand. They operate in cities like New York, Chicago, and San Francisco. The company values quality service and employee growth. Managers here benefit from a supportive environment and opportunities for advancement.
-
Aparium Hotel Group
Average Salary: $49,458
Aparium Hotel Group provides Guest Service Manager roles with a focus on innovation. They manage properties in cities like Boston, Philadelphia, and Washington D.C. The company emphasizes customer satisfaction and team collaboration. Managers here benefit from a dynamic work culture and career growth opportunities.
-
Hilton
Average Salary: $49,002
Hilton offers Guest Service Manager positions with a global presence. They operate in cities like London, Paris, and Tokyo. The company values guest satisfaction and employee development. Managers here benefit from a prestigious brand and opportunities for career advancement.
How to earn more as a Guest Service Manager?
A Guest Service Manager plays a key role in ensuring a positive guest experience. To earn more in this role, focus on enhancing skills and performance. This can lead to higher earnings and career advancement. Improving guest satisfaction often results in better tips and bonuses. It can also lead to promotions and higher-paying positions.
Here are some factors to consider for earning more as a Guest Service Manager:
- Increase Guest Satisfaction: Focus on improving guest experiences. This can lead to higher tips and bonuses.
- Develop Strong Leadership Skills: Lead your team effectively. This can result in higher earnings and promotions.
- Gain Additional Certifications: Certifications in hospitality management can make you more valuable. This can lead to higher-paying positions.
- Expand Your Network: Connect with other professionals in the industry. This can open up new job opportunities.
- Seek Higher-Paying Positions: Look for roles in larger or more upscale establishments. These often offer higher salaries.