How much does a Guest Service Manager make?
A Guest Service Manager plays a key role in the hospitality industry. They ensure guests have a great experience, which makes the job both rewarding and important. The average yearly salary for this role is around $41,523.
Salary can vary based on experience and location. Entry-level managers might start with a salary closer to $31,950. As they gain experience and advance in their career, they can earn up to $71,000 or more. Locations with higher living costs, like major cities, often offer higher salaries. Here are some common salary ranges:
- $31,950 - $35,500: Entry-level positions
- $35,500 - $39,050: Early career
- $39,050 - $42,600: Mid-career
- $42,600 - $46,150: Experienced
- $46,150 - $49,700: Senior level
- $49,700 - $53,250: High experience
- $53,250 - $56,800: Top earners
- $56,800 - $60,350: High-level positions
- $60,350 - $63,900: Very experienced
- $63,900 - $67,450: Top-tier
- $67,450 - $71,000: Executive positions
What are the highest paying cities for a Guest Service Manager?

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San Francisco, CA
Average Salary: $66,214
As a hospitality leader in San Francisco, you will oversee guest interactions with a focus on creating memorable experiences. With iconic hotels and resorts nearby, your role will involve managing teams in one of the city’s vibrant districts.
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Honolulu, HI
Average Salary: $59,699
In Honolulu, you can expect a dynamic environment where you will coordinate guest services in a tropical setting. The stunning beaches and rich culture will provide a unique backdrop to your work, enhancing the guest experience.
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Boston, MA
Average Salary: $58,558
Boston offers a historic charm where you can manage guest services in some of the city’s famous hotels. The mix of modern amenities and classic New England charm will appeal to a diverse clientele.
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Seattle, WA
Average Salary: $58,061
Working in Seattle, you will enjoy overseeing guest services in a city known for its friendly residents and scenic beauty. The vibrant arts scene and waterfront location offer a unique setting for exceptional hospitality.
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Las Vegas, NV
Average Salary: $55,338
Las Vegas provides an exciting atmosphere where you will manage guest services in one of the world’s most famous entertainment cities. Your role will involve ensuring guests have an unforgettable stay in a lively setting.
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Washington, DC
Average Salary: $54,599
In Washington, DC, you can lead guest services in a city full of history and political activity. The role will involve managing guests from around the world, making sure they feel welcome and comfortable.
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Fayetteville, AR
Average Salary: $53,575
Fayetteville offers a close-knit community where you will manage guest services in a welcoming environment. The local charm and university presence create a unique setting for providing exceptional hospitality.
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Los Angeles, CA
Average Salary: $51,997
Los Angeles presents a vibrant and diverse environment where you will oversee guest interactions in a city famous for its entertainment industry. The dynamic lifestyle will provide a unique backdrop for your work.
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Portland, OR
Average Salary: $50,995
In Portland, you will manage guest services in a city known for its eco-friendliness and vibrant culture. The laid-back atmosphere and focus on community will enhance the guest experience.
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Minneapolis, MN
Average Salary: $50,048
Minneapolis offers a welcoming environment where you can manage guest services in a city known for its lakes and parks. The blend of urban and natural beauty provides a unique setting for hospitality work.
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What are the best companies a Guest Service Manager can work for?

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BMI Hospitality Management
Average Salary: $72,203
BMI Hospitality Management is known for its upscale dining and entertainment venues. They operate across several states in the US. Guest Service Managers at BMI enjoy competitive salaries and are responsible for ensuring top-notch service in their establishments.
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Burke Williams
Average Salary: $71,364
Burke Williams offers luxury spa experiences across various locations in the US. As a Guest Service Manager here, you will oversee customer satisfaction and ensure a relaxing atmosphere. Their commitment to excellence translates to a rewarding salary.
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Busch Group
Average Salary: $68,825
Busch Group runs a variety of entertainment and hospitality venues. Guest Service Managers work to create a welcoming environment. They operate in multiple states, offering a range of experiences. Salaries reflect the high standards they uphold.
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Hilton Grand Vacations
Average Salary: $63,052
Hilton Grand Vacations provides luxury timeshare and hotel experiences. Guest Service Managers ensure guests have a memorable stay. With locations across the US, this role offers a chance to travel and experience different places.
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Schulte Hospitality Group
Average Salary: $57,849
Schulte Hospitality Group manages a diverse range of venues, including resorts and hotels. Guest Service Managers here focus on providing exceptional service. They operate in various locations, offering a dynamic work environment.
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Hyatt
Average Salary: $53,984
Hyatt is a global hospitality company known for its commitment to service. Guest Service Managers at Hyatt ensure guests enjoy a comfortable stay. They work in many locations, from urban centers to beach resorts.
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I Love Big Al's
Average Salary: $51,310
I Love Big Al's offers a unique dining experience with a family-friendly atmosphere. Guest Service Managers here focus on customer happiness. They have multiple locations, providing a fun and engaging work environment.
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Stonebridge Companies
Average Salary: $50,988
Stonebridge Companies manages various entertainment and hospitality venues. Guest Service Managers here ensure a smooth guest experience. They operate in several states, offering a chance to work in different types of settings.
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STAYPINEAPPLE
Average Salary: $48,662
STAYPINEAPPLE provides vibrant and unique hotel experiences. Guest Service Managers here focus on creating memorable stays for guests. With locations in several cities, this role offers a mix of urban and creative environments.
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Marriott International
Average Salary: $47,558
Marriott International is a leading hospitality company with a wide range of properties. Guest Service Managers here ensure high standards of service. They operate in various locations worldwide, offering diverse opportunities.
How to earn more as a Guest Service Manager?
Increasing earnings as a Guest Service Manager requires a mix of strong leadership, customer service skills, and business acumen. One key way to boost income is by improving guest satisfaction and retention. Happy guests lead to repeat business, which can increase overall revenue.
Another factor is the ability to manage staff effectively. A well-trained and motivated team can enhance guest experience, which in turn can lead to higher tips and bonuses. Also, a Guest Service Manager should focus on continuous learning and professional development. This means keeping up with industry trends and acquiring new skills can open doors to higher-paying opportunities. Networking with industry professionals can lead to job advancements and salary increases. Lastly, taking on additional responsibilities, such as overseeing multiple locations or special events, can lead to a higher salary.
To summarize, here are key factors for earning more:
- Improve guest satisfaction and retention.
- Manage staff effectively.
- Focus on continuous learning and professional development.
- Network with industry professionals.
- Take on additional responsibilities.



