How much does a PBX Operator make?
A PBX Operator plays a key role in managing phone systems for businesses. This job involves answering calls, transferring them, and sometimes handling customer inquiries. The average yearly salary for a PBX Operator is around $37,135. This means that most people in this role earn somewhere close to this amount each year.
The salary for a PBX Operator can vary based on experience and location. Those with more experience often earn more. For example, someone with 10 years in the field might earn closer to the higher end of the salary range. Similarly, operators in larger cities or areas with a higher cost of living may see higher salaries. The data shows that salaries range from about $27,450 to $49,820 per year. This range gives a good idea of what to expect as you gain more experience and move up in your career.
What are the highest paying cities for a PBX Operator?

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Springfield, IL
Average Salary: $61,406
In Springfield, a PBX Operator plays a key role in managing communications for businesses. With prominent companies like State Farm and Memorial Medical Center, operators ensure smooth and efficient call handling. The city offers a supportive environment for career growth in this field.
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Richmond, VA
Average Salary: $51,386
Working as a PBX Operator in Richmond means being part of a dynamic business hub. Companies like Dominion Energy and Altria Group rely on skilled operators to handle their communications. Richmond provides a stable job market and opportunities for professional development.
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Seattle, WA
Average Salary: $42,197
Seattle offers a vibrant setting for PBX Operators, with tech giants like Amazon and Microsoft needing efficient communication management. Operators in this city enjoy a fast-paced environment and the chance to work with cutting-edge technology. The city's strong economy supports career advancement.
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Indianapolis, IN
Average Salary: $40,714
In Indianapolis, PBX Operators are essential for the smooth operation of businesses. With companies like Eli Lilly and Company and Cummins, operators ensure clear and timely communication. The city's growing business sector offers many opportunities for career growth.
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Worcester, MA
Average Salary: $40,335
Worcester provides a solid foundation for PBX Operators, with companies like UMass Memorial Health and Fidelity Investments needing reliable communication services. Operators in this city benefit from a supportive community and a range of professional development opportunities.
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Columbus, OH
Average Salary: $38,968
Columbus is a great place for PBX Operators, with major employers like Nationwide and OhioHealth requiring efficient call management. The city's diverse economy offers a stable job market and chances for career advancement in this field.
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Boston, MA
Average Salary: $38,663
Boston offers a dynamic environment for PBX Operators, with leading companies like Harvard University and Massachusetts General Hospital needing skilled communication management. The city's rich history and vibrant culture provide a unique backdrop for a career in this field.
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Sioux Falls, SD
Average Salary: $37,486
In Sioux Falls, PBX Operators are vital for the smooth operation of businesses. With companies like Sanford Health and Daktronics, operators ensure clear and efficient communication. The city's growing economy offers many opportunities for career growth.
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Madison, WI
Average Salary: $35,807
Madison provides a supportive environment for PBX Operators, with companies like the University of Wisconsin and Epic Systems needing reliable communication services. The city's strong educational and tech sectors offer a stable job market and professional development opportunities.
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Fort Wayne, IN
Average Salary: $35,232
Fort Wayne offers a stable job market for PBX Operators, with companies like Parkview Health and Huntington Bank needing efficient communication management. The city's strong community and growing economy provide many opportunities for career growth in this field.
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What are the best companies a PBX Operator can work for?

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Mayo Clinic
Average Salary: $44,089
Mayo Clinic offers PBX Operator jobs with a focus on providing excellent patient care. They operate in Rochester, Minnesota, Phoenix, Arizona, and Jacksonville, Florida. The role involves managing phone calls and ensuring smooth communication within the clinic.
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General Dynamics Information Technology
Average Salary: $40,413
General Dynamics Information Technology provides PBX Operator jobs with a focus on IT services. They have locations in Falls Church, Virginia, and Reston, Virginia. The role includes handling phone systems and supporting the company's communication needs.
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MaineHealth
Average Salary: $37,495
MaineHealth offers PBX Operator jobs with a focus on healthcare services. They operate in Portland, Maine, and other locations in Maine. The role involves managing phone calls and ensuring efficient communication within the healthcare system.
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Sodexo
Average Salary: $37,492
Sodexo provides PBX Operator jobs with a focus on food services and facilities management. They have locations across the United States, including in Maryland and California. The role includes handling phone systems and supporting the company's communication needs.
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Hospital Sisters Health System
Average Salary: $37,473
Hospital Sisters Health System offers PBX Operator jobs with a focus on healthcare services. They operate in Illinois, Wisconsin, and other locations. The role involves managing phone calls and ensuring efficient communication within the healthcare system.
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TEKsystems
Average Salary: $36,083
TEKsystems provides PBX Operator jobs with a focus on IT services. They have locations across the United States, including in Atlanta, Georgia, and Chicago, Illinois. The role includes handling phone systems and supporting the company's communication needs.
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Rochester Regional Health
Average Salary: $35,417
Rochester Regional Health offers PBX Operator jobs with a focus on healthcare services. They operate in Rochester, New York. The role involves managing phone calls and ensuring efficient communication within the healthcare system.
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Bass Pro Shops
Average Salary: $34,189
Bass Pro Shops provides PBX Operator jobs with a focus on retail services. They have locations across the United States, including in Memphis, Tennessee, and Springfield, Missouri. The role includes handling phone systems and supporting the company's communication needs.
How to earn more as a PBX Operator?
A PBX Operator plays a crucial role in managing a company's telephone system. This job involves answering calls, transferring them to the right person, and handling various administrative tasks. To earn more in this role, consider these key factors:
First, gaining experience is vital. The more time spent in the field, the more skills and knowledge one accumulates. This experience can lead to higher-paying positions. Second, obtaining certifications can boost earning potential. Certifications in telecommunications or customer service can make a candidate more attractive to employers. Third, learning new technologies can open up better job opportunities. Staying updated with the latest in PBX systems can set an operator apart. Fourth, improving communication skills can lead to better job performance and higher pay. Clear and effective communication is essential in this role. Finally, seeking out opportunities for advancement within the company can lead to higher salaries. Climbing the career ladder often means taking on more responsibilities and earning more.
Here are some factors to consider for earning more as a PBX Operator:
- Gain more experience in the field.
- Obtain relevant certifications.
- Learn new technologies and systems.
- Improve communication skills.
- Seek advancement opportunities within the company.