About goPuff
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What are people saying about working at goPuff?
goPuff Reviews
work is easy, everything else is bad.
10/16/2025 - null
Pros
The work itself is easy and teaches you the basics of working in a warehouse. If you are lucky enough to have good co-workers, it makes the job easy.
Cons
The pay is the same across the board, regardless of whether you work day shift or overnight, and it's barely enough to get by. The upper management is shady and lacks communication with the OAs. No room for growth at all. People come in like a revolving door, and it's always understaffed.
Ok
10/29/2025 - Newcastle upon Tyne, England
Pros
I guess okay: remote environment, flexible
Cons
Management can get bit toxic
Zero hours and minimum wage
10/15/2025 - London, England
Pros
Flexible (sometimes), fully remote job
Cons
Zero hours contract, you are expected to be available 24/7 with shifts starting at 5am one day and doing a night shift two days later. Although you are on zero hours contract only 3 people are allowed to be off at any time which is unfair considering that some staff take two months off at once. Very annoying and rude customers that keep lying about damaged items on live chats. Very strict about kpi's without looking at performance as a whole
Can be ok or bad
09/03/2025 - Pittsburgh, PA
Pros
Create your own schedule, challenge yourselfDepending on your market you may have a very easy job
Cons
0 work like balance, must cover gaps from callouts. You may work multiple weeks strait with no days off, 60-80 hours per week with no additional payNear 0 training at all levels, company has no money to invest in infrastructure/staff.Bonus never get paid.
Pros and cons
09/09/2025 - Fort Lauderdale, FL
Pros
Enjoyable Coworkers & CultureEntry-Level Accessibility•Roles like Operations Associate or Picker/Packer are relatively easy to get started in, with on-the-job training .
Cons
Management & Leadership IssuesInstability & LayoffsWork imbalance
Trauma bonded with my co-workers
09/15/2025 - Philadelphia, PA
Pros
The people hands down were the best ever. S/o to the HR department!
Cons
Leadership was a mess but at least I had friends to get through it with
Fair pay
09/22/2025 - New York, NY
Pros
Networking, flexible schedule, creative planning
Cons
Limited growth opportunities, promotions are based on who you know and what you are willing to do for them
Great Experience!!
09/23/2025 - Philadelphia, PA
Pros
Great coworkers and I enjoyed the company meetings hearing the direction the company would be going in
Cons
Heavy work load and lots of constant change
GoPuff
08/09/2025 - Denver, CO
Pros
People, discount, pay, PTO, paid mileage
Cons
Work life balance, people, pay, balance discrepancies
Awful Place to Work
08/01/2025 - Seattle, WA
Pros
Some of the other employees who work there are cool.
Cons
x Low wages compared to similar companiesx Dropped employee discountx Always understaffed so what should be an easy job is stressful and exhausting.x So desperate to keep a warm body in the building they allow outrageous, inappropriate behavior by people who will work OT.x Don't expect to get breaks or lunches on a consistent basis.x Zero opportunity for advancement.
Dont
08/06/2025 - Brooklyn, NY
Pros
Flexible schedule Easy work Fast
Cons
PayMultitasking Management Help desk is unreliable
gopuff
08/18/2025 - Lowell, MA
Pros
clean location and operation with plenty of parking
Cons
no wage increase for multiple years
Has potential, needs new CEO'S to take the company to the next level
01/04/2026 - null
Pros
Supportive Regional manager for sites
Cons
Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively.High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level.Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale.Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed.Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.
Good company
01/18/2026 - Washington, DC
Pros
Good salary, make your own schedule
Cons
Too stressful, non stop work with almost no life outside of the company.
Worst Company & Greedy Owners
01/20/2026 - null
Pros
There aren’t a whole lot of pros. My coworkers and I embrace the suck together.
Cons
1. Absolutely no raises. Been with the company multiples years. Not 1 company based pay increase. Expect minimum wage forever. But they will ensure they tell you they made millions in sales during a quarter. 2. They give discounts and incentives, then take them away. Employees used to get 50% off caffeinated drinks- they took it away. We also used to get 40% off all GoPuff orders, they reduced it to 25%. Our “reward” system is a “snackolade” where you can “buy” a pack of crayola markers for 1500 points. Laughable. 3. They have ordered all items to go in the trash. Employees can take nothing. Our holiday gift sets, for example, come with cups, coasters, a little extra gift- we are told to destroy and throw them away. All food items- expired or not- pulled off the shelf within so many days and thrown away. No donation system. When there was an egg shortage-and eggs were $15 a dozen- we were ordered to throw away 50+ dozen eggs b/c they were almost to the sell by date. 4. Always coming out with systems that don’t actually work. They have people who have actually never done the job themselves coming up with all these stupid systems and rules but have no idea that it isn’t helpful and definitely doesn’t translate well. You can tell regional managers and store managers but they just go along to be along because they make close to, if not 6 figures a year to tell you that all orders have to go in GoPuff bags, brown paper bags, that rip constantly... 12 bottles of wine- use bags, can’t go in a box- company policy.5. Constantly cutting payroll, which results in little to no actual paycheck and short staffed shifts. Last week I worked 8 hours.. made a whopping $135. 6. The turn over is insane! Don’t like a manager or coworker- don’t worry, they will quit soon. They’d rather hire outside the company for assistant and store managers and spend thousands training people who will just leave, then to promote within- and then if they do hire within- you have to be a favorite or they will find something stupid to fire you for. … the list goes on-
What are popular careers at goPuff?
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Delivery Driver
Delivery drivers transport goods from goPuff warehouses to customers' doors. They ensure timely and safe deliveries.
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Site Manager
Site managers oversee daily operations at a goPuff site. They coordinate staff, manage inventory, and ensure customer satisfaction.
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Barista
Baristas prepare and serve coffee and other beverages at goPuff retail locations. They aim to provide excellent customer service.
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Retail Store Manager
Retail store managers run day-to-day operations at goPuff stores. They manage staff, handle customer inquiries, and ensure store cleanliness.
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Shift Supervisor
Shift supervisors lead and coordinate store staff during their shifts. They ensure tasks are completed efficiently and customer needs are met.
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Freight Processing Lead
Freight processing leads manage the handling and shipping of goods. They ensure packages are processed quickly and accurately.
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Key Holder
Key holders lock up stores at night and unlock them in the morning. They perform basic maintenance and ensure the store is ready for business.
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Data Scientist
Data scientists analyze goPuff's data to improve operations. They use data to make informed decisions and develop strategies.
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Warehouse Associate
Warehouse associates handle incoming and outgoing shipments. They pick, pack, and ship items to keep the supply chain running smoothly.
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Packer
Packers prepare orders for shipping. They ensure items are packed correctly and securely to prevent damage during transit.
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Where is goPuff hiring?
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New York, NY
Work in the Big Apple. Experience fast-paced growth. Enjoy a vibrant and diverse community.
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Philadelphia, PA
In the City of Brotherly Love, contribute to a dynamic team. Benefit from a historic setting and a growing tech scene.
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Manhattan, NY
Operate in the heart of Manhattan. Engage with a bustling city. Experience rich cultural diversity and numerous networking opportunities.
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Miami, FL
Join a vibrant team in the Magic City. Enjoy a laid-back lifestyle and a dynamic job environment.
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Phoenix, AZ
Thrive in the Valley of the Sun. Work in a growing city. Experience a supportive and innovative work culture.
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Glendale, AZ
Be part of a vibrant community. Enjoy a diverse and expanding job market. Work in a welcoming and friendly environment.
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Chicago, IL
Work in the Windy City. Join a team in a historic and culturally rich environment. Experience a thriving job market.
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London, ENG
Contribute to an international team in a global city. Enjoy a vibrant and diverse work culture. Experience a bustling job market.
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Peoria, AZ
Experience a growing job market. Enjoy a family-friendly community. Work in a supportive and dynamic environment.
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Bronx, NY
Join a team in the heart of the Bronx. Experience cultural diversity and community spirit. Contribute to a vibrant job market.
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