Position
Salary

How much does a Customer Service Agent make?

The average salary for a Customer Service Agent is $40,223 per year in the US.

A Customer Service Agent plays an important role in many businesses. These professionals ensure that customers have a positive experience with the company. On average, a Customer Service Agent makes about $40,223 a year. This salary can change based on several factors.


Factors that can affect a Customer Service Agent's salary include:

  • Experience level
  • Type of industry
  • Location
  • Education and certifications

For example, someone with more experience might earn more than a beginner. Also, the industry and where you work can affect your salary. Those in large cities might earn more than those in smaller towns.

View Customer Service Agent jobs nearby

What are the highest paying cities for a Customer Service Agent?

Cincinnati, OH, stands out with the highest average salary for customer service agents at $62,069 annually. This city offers a competitive wage for those in the customer service field. Nearby, Cleveland, OH, follows closely with an average salary of $59,059, making it another top choice for job seekers. Washington, DC, offers an average salary of $58,709 for customer service agents, showing that the nation's capital can also be a rewarding place to work. Detroit, MI, and Columbia, SC, both provide solid opportunities with salaries around $57,000. Cities like Riverside, CA, and San Francisco, CA, offer salaries over $53,000, which are attractive for those in the market.
Graph displaying highest paying cities salaries for Customer Service Agent jobs, highlighting Cincinnati, OH with the highest at $62,069 and Raleigh, NC with the lowest at $52,213.
  1. Cincinnati, OH
    Average Salary: $62,069
    In Cincinnati, you can find fulfilling work with well-known companies like Procter & Gamble. The city offers a supportive environment for customer service professionals. The local culture values teamwork and effective communication, enhancing job satisfaction.
    Find Customer Service Agent jobs in Cincinnati, OH


  2. Cleveland, OH
    Average Salary: $59,059
    Working in Cleveland provides opportunities with major firms such as KeyCorp. The city's vibrant atmosphere and strong community spirit contribute to a positive work environment. Cleveland values diversity and inclusivity, making it a great place for customer service careers.
    Find Customer Service Agent jobs in Cleveland, OH


  3. Washington, DC
    Average Salary: $58,709
    In the nation's capital, roles are available with significant organizations like Amazon. The fast-paced environment demands high efficiency and adaptability. Working in Washington, DC offers the chance to engage with a diverse clientele, enriching the job experience.
    Find Customer Service Agent jobs in Washington, DC


  4. Detroit, MI
    Average Salary: $57,458
    Detroit offers jobs with prominent companies such as General Motors. The city's automotive industry provides a unique backdrop for customer service roles. Detroit values innovation and customer satisfaction, creating a dynamic work atmosphere.
    Find Customer Service Agent jobs in Detroit, MI


  5. Columbia, SC
    Average Salary: $54,990
    Columbia provides a warm and welcoming environment for customer service professionals. With companies like Boeing, job opportunities abound. The city's friendly culture and strong community ties enhance the overall work experience.
    Find Customer Service Agent jobs in Columbia, SC


  6. Riverside, CA
    Average Salary: $54,230
    In Riverside, customer service roles often include working with local businesses and major companies like Amazon. The city’s laid-back atmosphere and beautiful surroundings make for a pleasant work environment. Riverside values friendly service and community engagement.
    Find Customer Service Agent jobs in Riverside, CA


  7. San Francisco, CA
    Average Salary: $53,267
    San Francisco offers a tech-savvy environment with tech giants like Apple and Google. The city's innovative culture and diverse population create a stimulating work setting. Working here can be challenging but highly rewarding for customer service professionals.
    Find Customer Service Agent jobs in San Francisco, CA


  8. Oklahoma City, OK
    Average Salary: $53,090
    In Oklahoma City, you can find roles with well-established firms such as Sonic Drive-In. The city’s friendly and welcoming atmosphere fosters a positive work environment. Oklahoma City values strong customer relationships and community involvement.
    Find Customer Service Agent jobs in Oklahoma City, OK


  9. Denver, CO
    Average Salary: $52,969
    Denver provides a vibrant and outdoor-oriented environment for customer service professionals. With companies like Dish Network, the job market is robust. The city’s active lifestyle and community spirit enhance the overall work experience.
    Find Customer Service Agent jobs in Denver, CO


  10. Raleigh, NC
    Average Salary: $52,213
    Raleigh offers a balanced and welcoming environment for customer service roles. The presence of companies like IBM creates a dynamic job market. Raleigh values education and innovation, providing a stimulating work atmosphere.
    Find Customer Service Agent jobs in Raleigh, NC

What are the best companies a Customer Service Agent can work for?

Boston Consulting Group and Accenture offer the highest salaries for Customer Service Agent jobs. With an average salary of $252,900, Boston Consulting Group stands out. Accenture follows closely with an average salary of $128,788. These companies provide excellent opportunities for job seekers in this field. Eversource Energy, Allstate Insurance, and Farmers Insurance Group also offer competitive salaries. Eversource Energy pays an average of $89,371, while Allstate Insurance and Farmers Insurance Group average $60,238 and $56,793, respectively. These companies are known for their strong benefits and career growth potential.
Graph displaying best paying company salaries for Customer Service Agent jobs, highlighting Boston Consulting Group with the highest at $252,900 and Qualfon with the lowest at $45,000.
  1. Boston Consulting Group
    Average Salary: $252,900
    Boston Consulting Group offers exciting career opportunities for Customer Service Agents. This company operates globally with offices in many major cities. They focus on providing top-notch customer service and support, ensuring clients receive the best possible experience.


  2. Accenture
    Average Salary: $128,788
    Accenture provides a dynamic environment for Customer Service Agents. With locations worldwide, Accenture values strong communication and problem-solving skills. They offer competitive salaries and growth opportunities, making it a great choice for those in the field.


  3. Eversource Energy
    Average Salary: $89,371
    Eversource Energy offers rewarding Customer Service Agent positions. This company serves customers in Connecticut, Massachusetts, and New Hampshire. They focus on energy services and strive to deliver excellent customer service. Their locations provide a stable and supportive work environment.


  4. Allstate Insurance
    Average Salary: $60,238
    Allstate Insurance is a well-known company that employs many Customer Service Agents. They offer various insurance products and have offices across the United States. Working here means being part of a team dedicated to helping clients with their insurance needs.


  5. Farmers Insurance Group
    Average Salary: $56,793
    Farmers Insurance Group provides Customer Service Agent roles with good pay. This company operates in many states, offering insurance solutions to their clients. They emphasize teamwork and customer satisfaction, creating a positive work environment.


  6. Whole Foods Market
    Average Salary: $53,689
    Whole Foods Market hires Customer Service Agents for its many locations. This company is known for its quality groceries and organic products. They value employees who can provide friendly and knowledgeable service to customers, contributing to their overall shopping experience.


  7. Splash
    Average Salary: $48,000
    Splash offers Customer Service Agent positions with a strong focus on customer care. They operate in various locations, offering engaging work environments. Splash values employees who can handle customer interactions with a positive attitude.


  8. Expeditors
    Average Salary: $47,184
    Expeditors provides rewarding Customer Service Agent jobs. This company has offices in many regions and offers competitive salaries. They focus on logistics and transportation services, needing agents who can communicate effectively with clients.


  9. The CCS Companies
    Average Salary: $46,967
    The CCS Companies offer Customer Service Agent positions with good benefits. They operate in various locations, providing opportunities for growth. This company values teamwork and customer service, making it a good choice for those in the field.


  10. Qualfon
    Average Salary: $45,000
    Qualfon offers Customer Service Agent roles with competitive pay. This company operates in many locations, focusing on customer interaction and support. They value employees who can provide excellent service and foster positive relationships with clients.

How to earn more as a Customer Service Agent?

Being a Customer Service Agent can be a rewarding career. It provides the opportunity to help people and solve their problems. Making more money in this role requires effort and dedication. Follow these tips to increase your earnings as a Customer Service Agent.

Consider these factors to boost your income:

  1. Gain experience: The more experience you have, the more valuable you become. Aim to work in this field for several years. Gather skills that make you stand out.
  2. Earn certifications: Many employers value certifications. They show you have specific skills and knowledge. Look for courses that improve your customer service skills.
  3. Seek higher positions: Look for roles that offer more responsibility and higher pay. These may include team leader or supervisor positions. Higher positions often come with better pay.
  4. Work overtime: Some companies offer overtime pay. Working extra hours can increase your income. Check your company's policies about overtime.
  5. Ask for a raise: If you have been working hard and meeting goals, ask for a raise. Prepare by highlighting your achievements and contributions to the company.

Currently 1,006 Customer Service Agent job openings, nationwide.

How's the job market for a Customer Service Agent in the US?

Learn what a Customer Service Agent does, how to become one, and understand the job outlook. Get simple steps to start your career as a Customer Service Agent today.
Position
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Customer Service Agent
1,006 Job Openings