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How much does a Customer Service Representative make?

The average salary for a Customer Service Representative is $37,657 per year in the US.

Customer Service Representatives (CSRs) work with customers to help them solve problems. They can work in many different industries. Knowing about salaries can help people decide if this job is right for them. On average, a CSR makes $37,657 a year.

CSRs can earn different amounts depending on how long they have worked. Those just starting out make about $21,800 a year. As they gain experience, they can make more. Some experienced CSRs make around $65,000 or more each year. Here are some typical salaries:

  • 20% of CSRs make between $21,800 and $29,655 a year.
  • 50% of CSRs make between $29,655 and $41,436 a year.
  • 80% of CSRs make between $21,800 and $49,291 a year.
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What are the highest paying cities for a Customer Service Representative?

Cities like Vallejo and San Jose offer top pay for Customer Service Representatives. Workers in Vallejo earn nearly $55,000 per year, and those in San Jose make close to $47,000. Washington, DC, and Stamford follow, with salaries around $49,000 and $47,000, respectively. These locations provide strong job opportunities with competitive wages. Riverside, Seattle, and San Francisco also stand out with salaries over $45,000 per year. Job seekers can find promising roles in these areas, where companies value customer service skills.
Graph displaying highest paying cities salaries for Customer Service Representative jobs, highlighting Vallejo, CA with the highest at $54,489 and Santa Rosa, CA with the lowest at $44,178.
  1. Vallejo, CA
    Average Salary: $54,489
    Vallejo offers a vibrant atmosphere for those in customer support roles. Companies like Kaiser Permanente and UC Davis Health provide excellent opportunities. The local culture and community make it a rewarding place to work.
    Find Customer Service Representative jobs in Vallejo, CA


  2. Washington, DC
    Average Salary: $49,317
    In Washington, DC, customer service roles thrive in a dynamic environment. Working for federal agencies or large corporations, professionals enjoy a lively city life. The area’s rich history and diverse population add to the experience.
    Find Customer Service Representative jobs in Washington, DC


  3. Stamford, CT
    Average Salary: $47,465
    Stamford combines a bustling business scene with a friendly community. Here, customer service reps can find jobs at well-known companies like Charter Communications. The area’s excellent schools and parks enhance the quality of life.
    Find Customer Service Representative jobs in Stamford, CT


  4. Seattle, WA
    Average Salary: $47,043
    Seattle offers a unique setting for customer service jobs, with companies like Amazon and Microsoft leading the way. The city’s vibrant tech scene and beautiful landscapes make it an exciting place to work and live.
    Find Customer Service Representative jobs in Seattle, WA


  5. San Jose, CA
    Average Salary: $46,453
    In San Jose, customer service professionals benefit from a strong tech industry presence. Working for companies like Intel and eBay, employees enjoy a fast-paced environment. The city’s diverse culture and outdoor activities enrich daily life.
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  6. San Francisco, CA
    Average Salary: $45,470
    San Francisco provides a dynamic and diverse environment for customer service roles. Companies such as Salesforce and Uber offer opportunities in a tech-savvy city. The area’s iconic landmarks and progressive atmosphere make it a great place to work.
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  7. Riverside, CA
    Average Salary: $45,302
    Riverside offers a blend of urban and suburban life for customer service workers. Companies like Kaiser Permanente and Amazon provide solid opportunities. The city’s parks and recreational activities enhance the quality of life.
    Find Customer Service Representative jobs in Riverside, CA


  8. New Haven, CT
    Average Salary: $44,799
    New Haven features a mix of academic and corporate opportunities for customer service roles. Institutions like Yale University and companies such as United Technologies offer varied experiences. The city’s cultural scene and historic sites make it a rewarding place to work.
    Find Customer Service Representative jobs in New Haven, CT


  9. Visalia, CA
    Average Salary: $44,470
    Visalia provides a more relaxed environment for customer service jobs. Companies such as Adventist Health and Traeger offer stable opportunities. The city’s agricultural roots and family-friendly activities create a welcoming atmosphere.
    Find Customer Service Representative jobs in Visalia, CA


  10. Santa Rosa, CA
    Average Salary: $44,178
    Santa Rosa offers a pleasant setting for customer service roles, with companies like Charles Schwab and Sonoma State University providing excellent opportunities. The area’s wine country charm and beautiful parks enhance the work-life balance.
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What are the best companies a Customer Service Representative can work for?

Companies like Service Partners and UMass Memorial Health lead in offering competitive pay for Customer Service Representatives. Service Partners offers an average salary of $88,082, providing a robust financial incentive. UMass Memorial Health also provides a strong salary of $82,456, making it a desirable place for job seekers in this field. Additionally, several other companies stand out with their average salaries. Eaton pays $71,664, Fiesta Auto Insurance pays $70,396, and PTM Solar pays $70,051. These salaries reflect the importance of customer service in their operations, offering rewarding career opportunities. A role with UCLA Health can yield $69,344, while Amtrak offers $68,340. Aspen Dental, Florida One Insurance, and Trane Technologies also provide competitive packages, ranging from $67,500 to $66,543.
Graph displaying best paying company salaries for Customer Service Representative jobs, highlighting Service Partners with the highest at $88,082 and Trane Technologies with the lowest at $66,543.
  1. Service Partners
    Average Salary: $88,082
    Service Partners offers exciting Customer Service Representative positions across various locations. With a strong focus on customer satisfaction, this company provides opportunities in major cities. Service Partners values teamwork and strives to create a positive work environment.


  2. UMass Memorial Health
    Average Salary: $82,456
    UMass Memorial Health provides rewarding roles for Customer Service Representatives. They offer positions in Massachusetts and Rhode Island. UMass Memorial Health prioritizes patient care and offers a supportive environment for their staff.


  3. Eaton
    Average Salary: $71,664
    Eaton offers competitive salaries for Customer Service Representatives. Positions are available in locations across the United States. Eaton is a global leader in power management, providing a stable and innovative work environment.


  4. Fiesta Auto Insurance
    Average Salary: $70,396
    Fiesta Auto Insurance offers positions for Customer Service Representatives with a strong focus on customer care. They operate in several states, providing a variety of opportunities for growth and development.


  5. PTM Solar
    Average Salary: $70,051
    PTM Solar is looking for dedicated Customer Service Representatives. They have locations in California and Nevada. PTM Solar focuses on renewable energy, providing a dynamic and forward-thinking work environment.


  6. UCLA Health
    Average Salary: $69,344
    UCLA Health offers excellent opportunities for Customer Service Representatives. Positions are available in California. UCLA Health is a leader in healthcare, offering a supportive and innovative work environment.


  7. Amtrak
    Average Salary: $68,340
    Amtrak provides a range of Customer Service Representative positions across the country. They offer positions in multiple states. Amtrak values customer service and offers a rewarding work environment.


  8. Aspen Dental
    Average Salary: $67,500
    Aspen Dental offers positions for Customer Service Representatives in various locations. They focus on providing quality dental care, offering a supportive and professional environment.


  9. florida one insurance
    Average Salary: $67,295
    Florida One Insurance provides opportunities for Customer Service Representatives in Florida. They prioritize customer care and offer a stable work environment.


  10. Trane Technologies
    Average Salary: $66,543
    Trane Technologies offers positions for Customer Service Representatives in multiple states. They focus on innovative solutions and offer a collaborative work environment.

How to earn more as a Customer Service Representative?

Looking to boost your earnings as a Customer Service Representative? Start by focusing on a few key areas. Building strong skills and expertise can lead to higher pay. Training in customer service techniques and company products can set you apart. Another way to earn more is to take on additional responsibilities at work. This could mean leading a team or managing a project. Each new task can open the door to a higher salary.

Gaining experience is also crucial. Moving up the ladder often requires experience in the field. Working for a few years in customer service can lead to promotions. Each step up can bring higher pay. Networking with others in the industry can provide opportunities. Attending industry events or joining a professional group can help. These connections can lead to higher-paying jobs. Look for roles with better compensation packages. Lastly, consider further education. Certifications in customer service or related fields can enhance your resume. Employers value well-rounded candidates ready to take on more.

Here are five key factors to help increase your earnings:

  1. Enhance skills through training and learning new techniques.
  2. Take on additional responsibilities at work to demonstrate your value.
  3. Gain experience to qualify for higher positions and salaries.
  4. Network with industry professionals for better job opportunities.
  5. Pursue further education and certifications to improve your credentials.

Currently 15,106 Customer Service Representative job openings, nationwide.

How's the job market for a Customer Service Representative in the US?

Learn what a Customer Service Representative does, how to become one, and understand the job outlook. Get simple steps to start your career as a Customer Service Representative today.
Position
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Customer Service Representative
15,106 Job Openings