Position
Salary

How much does a Customer Service Representative make?

The average salary for a Customer Service Representative is $34,866 per year in the US.

A Customer Service Representative (CSR) plays a vital role in many businesses. They help customers with questions, complaints, and purchases. The average yearly salary for a CSR is around $34,866. This means they earn about $16.76 per hour. Salaries can vary based on experience, location, and the company.

CSRs often start at the lower end of the salary range. With more experience, they can move up to higher pay. Some CSRs work in industries like retail, healthcare, or finance. These industries may offer different salary ranges. For example, a CSR in finance might earn more than one in retail. Location also matters. CSRs in big cities often earn more than those in smaller towns.

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What are the highest paying cities for a Customer Service Representative?

Job seekers looking for top-paying roles as Customer Service Representatives should consider cities like Vallejo, CA, and Stamford, CT. These locations offer competitive salaries and a chance to thrive in a rewarding career. Other cities such as Washington, DC, and Seattle, WA also provide attractive compensation packages for those in the field.
Graph displaying highest paying cities salaries for Customer Service Representative jobs, highlighting Vallejo, CA with the highest at $52,641 and Minneapolis, MN with the lowest at $42,699.
  1. Vallejo, CA
    Average Salary: $52,641
    In Vallejo, working as a customer service rep offers a blend of tech and personal interaction. With companies like Tesla and various tech firms, you'll engage with clients and handle inquiries. The city's vibrant community adds to the positive work environment.
    Find Customer Service Representative jobs in Vallejo, CA


  2. Stamford, CT
    Average Salary: $49,695
    Stamford provides a dynamic setting for customer service roles. Here, you'll find major corporations like Xerox and Charter Communications. The city's business-friendly atmosphere supports professional growth and networking.
    Find Customer Service Representative jobs in Stamford, CT


  3. Washington, DC
    Average Salary: $47,159
    In Washington, DC, being a customer service rep means you'll interact with a diverse clientele. With government agencies and international firms, you'll gain valuable experience. The city's rich culture enhances the work experience.
    Find Customer Service Representative jobs in Washington, DC


  4. Seattle, WA
    Average Salary: $46,439
    Seattle offers a unique environment for customer service professionals. Companies like Amazon and Microsoft provide opportunities for tech-savvy reps. The city's innovative spirit makes for an engaging workplace.
    Find Customer Service Representative jobs in Seattle, WA


  5. San Jose, CA
    Average Salary: $45,871
    San Jose is a hub for tech companies, offering exciting opportunities for customer service reps. Working with firms like Adobe and eBay, you'll handle customer needs with a tech twist. The city's vibrant culture enriches the work experience.
    Find Customer Service Representative jobs in San Jose, CA


  6. San Francisco, CA
    Average Salary: $45,198
    In San Francisco, customer service roles come with a mix of tech and finance. With giants like Salesforce and Uber, you'll engage with clients and solve issues. The city's dynamic environment supports professional development.
    Find Customer Service Representative jobs in San Francisco, CA


  7. Riverside, CA
    Average Salary: $43,852
    Riverside offers a balanced work environment for customer service reps. With companies like Amazon and UPS, you'll handle customer inquiries and support. The city's pleasant climate adds to the overall positive experience.
    Find Customer Service Representative jobs in Riverside, CA


  8. Los Angeles, CA
    Average Salary: $43,025
    Los Angeles provides a diverse setting for customer service roles. Working with entertainment and tech companies, you'll interact with a wide range of clients. The city's vibrant culture enhances the work experience.
    Find Customer Service Representative jobs in Los Angeles, CA


  9. Santa Rosa, CA
    Average Salary: $42,931
    In Santa Rosa, customer service reps find a supportive community. With local businesses and tech firms, you'll handle customer needs effectively. The city's relaxed atmosphere makes for a pleasant work environment.
    Find Customer Service Representative jobs in Santa Rosa, CA


  10. Minneapolis, MN
    Average Salary: $42,699
    Minneapolis offers a professional setting for customer service roles. With companies like Target and UnitedHealth Group, you'll engage with clients and provide support. The city's strong business community supports career growth.
    Find Customer Service Representative jobs in Minneapolis, MN

What are the best companies a Customer Service Representative can work for?

Feldstein Jewelers offers top pay for Customer Service Representatives, with an average salary of $99,409. Service Partners and Iron Trail Motors also provide competitive salaries, around $91,000 and $90,000 respectively. These companies value their customer service staff and offer attractive compensation packages.
Graph displaying best paying company salaries for Customer Service Representative jobs, highlighting Feldstein Jewelers with the highest at $99,409 and KB Home with the lowest at $69,534.
  1. Feldstein Jewelers
    Average Salary: $99,409
    Feldstein Jewelers offers top-tier customer service roles with competitive salaries. They operate in multiple locations, including New York and California. Employees enjoy a supportive work environment and opportunities for career growth.


  2. Service Partners
    Average Salary: $90,977
    Service Partners provides excellent customer service positions with a strong focus on employee satisfaction. They have locations across the United States, including Texas and Florida. The company values teamwork and professional development.


  3. Iron Trail Motors
    Average Salary: $90,000
    Iron Trail Motors offers rewarding customer service jobs with a competitive salary. They operate in Minnesota and Wisconsin. The company emphasizes a positive work culture and offers various benefits to its employees.


  4. Heritage Health - Idaho
    Average Salary: $83,989
    Heritage Health - Idaho provides customer service roles with a focus on healthcare. They operate in Idaho. The company offers a supportive environment and opportunities for professional growth in the healthcare sector.


  5. Amtrak
    Average Salary: $78,323
    Amtrak offers customer service positions with a strong emphasis on travel and hospitality. They operate across the United States. Employees benefit from a dynamic work environment and various career advancement opportunities.


  6. Club Assist, US LLC
    Average Salary: $75,285
    Club Assist, US LLC provides customer service roles with a focus on member support. They operate in multiple locations, including Arizona and Nevada. The company values teamwork and offers a supportive work environment.


  7. Ameritech Construction
    Average Salary: $74,196
    Ameritech Construction offers customer service positions with a focus on construction support. They operate in Illinois and Michigan. The company emphasizes a positive work culture and offers various benefits to its employees.


  8. Eaton
    Average Salary: $69,896
    Eaton provides customer service roles with a focus on electrical and power management. They operate globally, including locations in the United States and Europe. The company offers a supportive work environment and opportunities for professional growth.


  9. UCLA Health
    Average Salary: $69,774
    UCLA Health offers customer service positions with a focus on healthcare. They operate in California. The company values teamwork and offers a supportive work environment with various career advancement opportunities.


  10. KB Home
    Average Salary: $69,534
    KB Home provides customer service roles with a focus on homebuilding. They operate in multiple locations, including California and Texas. The company emphasizes a positive work culture and offers various benefits to its employees.

How to earn more as a Customer Service Representative?

A Customer Service Representative can find many ways to increase their earnings. By focusing on key areas, one can enhance their skills and value in the workplace. This leads to better job opportunities and higher pay. Improving customer interaction skills can make a big difference. Clear communication and empathy help resolve issues quickly. This can lead to higher customer satisfaction and better performance reviews.

Another way to earn more is by gaining additional certifications. These can show employers that a representative has specialized skills. For example, certifications in conflict resolution or CRM software can be very valuable. Taking on extra responsibilities can also lead to higher pay. This can include training new employees or managing a team. Being proactive and showing leadership can set a representative apart. Other ways to increase earnings include working in a high-demand industry or location. These areas often offer higher wages. Finally, seeking promotions or negotiating salary increases can lead to better pay over time.

Here are five factors to consider for earning more as a Customer Service Representative:

  1. Improve customer interaction skills
  2. Gain additional certifications
  3. Take on extra responsibilities
  4. Work in high-demand industries or locations
  5. Seek promotions or negotiate salary increases

Currently 20,580 Customer Service Representative job openings, nationwide.

How's the job market for a Customer Service Representative in the US?

Learn what a Customer Service Representative does, how to become one, and understand the job outlook. Get simple steps to start your career as a Customer Service Representative today.
Position
Overview
Customer Service Representative
20,580 Job Openings