Position
Salary

How much does a Customer Service Representative make?

The average salary for a Customer Service Representative is $36,768 per year in the US.

Customer Service Representatives (CSR) play a key role in many businesses. They help customers with questions or problems. This job is important and it pays well. The average yearly salary for a CSR is $36,768. This means that most CSRs earn between $21,000 and $63,000 per year.

Here is a closer look at the salary breakdown:

  • 10% of CSRs make less than $24,818 per year.
  • 25% earn between $24,818 and $28,636.
  • 50% fall between $28,636 and $36,273.
  • 75% make between $36,273 and $47,727.
  • 90% earn less than $51,545.
This shows that many CSRs can expect to earn a good living. Experience, location, and industry can all affect a CSR's salary. Good CSRs often have the chance to earn more over time.

View Customer Service Representative jobs nearby

What are the highest paying cities for a Customer Service Representative?

Job seekers looking for top-paying roles as customer service representatives can find excellent opportunities in Vallejo, CA. The average salary in this city is notably high, standing at $53,713 per year. Other cities with strong salaries include Washington, DC, and Stamford, CT, each offering competitive compensation packages.
Graph displaying highest paying cities salaries for Customer Service Representative jobs, highlighting Vallejo, CA with the highest at $53,713 and Santa Rosa, CA with the lowest at $43,931.
  1. Vallejo, CA
    Average Salary: $53,713
    In Vallejo, you'll find a welcoming environment for those in customer support. Major tech companies offer roles where you'll assist clients and handle inquiries. The community values friendly and efficient service, making it a great place to build a career.
    Find Customer Service Representative jobs in Vallejo, CA


  2. Washington, DC
    Average Salary: $48,993
    Washington, DC, is a bustling hub for customer service jobs. Many federal agencies and embassies need skilled support staff. The city's diverse population means you'll encounter various cultures and needs. Working here offers a chance to make a real impact.
    Find Customer Service Representative jobs in Washington, DC


  3. Stamford, CT
    Average Salary: $47,953
    Stamford provides a professional setting for customer service work. Financial firms and insurance companies are prominent employers. The role often involves helping clients with their accounts and solving issues. Stamford values clear communication and problem-solving skills.
    Find Customer Service Representative jobs in Stamford, CT


  4. Seattle, WA
    Average Salary: $46,770
    Seattle offers a vibrant atmosphere for customer service positions. Tech giants like Amazon and Microsoft need support staff. Employees often enjoy a mix of in-person and remote work. The city's culture emphasizes teamwork and innovation, providing a dynamic work environment.
    Find Customer Service Representative jobs in Seattle, WA


  5. San Jose, CA
    Average Salary: $46,186
    In San Jose, customer service roles often involve tech support. Companies such as Cisco and Intel offer opportunities to assist customers with technology. The area values technical knowledge and a friendly demeanor. It's an excellent place for those who enjoy problem-solving and helping others.
    Find Customer Service Representative jobs in San Jose, CA


  6. San Francisco, CA
    Average Salary: $45,375
    San Francisco's customer service roles are diverse, from tech companies to hospitality. The city's fast-paced environment demands quick thinking and excellent communication skills. Employees often work with cutting-edge technology, making each day interesting and engaging.
    Find Customer Service Representative jobs in San Francisco, CA


  7. Riverside, CA
    Average Salary: $44,486
    Riverside provides a stable environment for customer service jobs. Local businesses and larger corporations offer roles that involve helping customers with their needs. The area values a friendly approach and a willingness to learn, making it a good place to start or advance your career.
    Find Customer Service Representative jobs in Riverside, CA


  8. New Haven, CT
    Average Salary: $44,212
    New Haven is home to several companies looking for customer service talent. Universities and healthcare facilities offer roles that require good communication and problem-solving skills. The city values education and community involvement, providing a supportive work culture.
    Find Customer Service Representative jobs in New Haven, CT


  9. Allentown, PA
    Average Salary: $43,937
    Allentown offers a mix of small businesses and larger companies for customer service roles. The area values reliability and strong communication skills. Employees often work with a variety of clients, offering a chance to develop diverse skill sets.
    Find Customer Service Representative jobs in Allentown, PA


  10. Santa Rosa, CA
    Average Salary: $43,931
    In Santa Rosa, customer service roles focus on helping residents with local services. Companies in the area value a community-oriented approach. The work often involves face-to-face interactions, providing a personal touch to each interaction.
    Find Customer Service Representative jobs in Santa Rosa, CA

What are the best companies a Customer Service Representative can work for?

Service Partners and Iron Trail Motors offer top salaries for customer service representatives. These companies pay over $90,000 a year, making them great choices. Other companies like Fiesta Auto Insurance and UCLA Health also pay well above average. Amtrak, Heritage Health, and Big O Tires follow closely behind, with competitive pay. They offer salaries above $68,000 annually, which is much higher than the industry average. Exploring these companies can lead to a lucrative career in customer service.
Graph displaying best paying company salaries for Customer Service Representative jobs, highlighting Service Partners with the highest at $91,650 and Florida One Insurance with the lowest at $67,586.
  1. Service Partners
    Average Salary: $91,650
    Service Partners offers rewarding jobs for Customer Service Representatives. They operate in various locations across the nation, providing support to diverse clients. Employees gain valuable experience in customer interaction and problem-solving.


  2. Iron Trail Motors
    Average Salary: $90,000
    Iron Trail Motors pays its Customer Service Representatives well. This company operates in multiple states and focuses on automotive sales and services. Employees enjoy a supportive work environment and opportunities for growth.


  3. Eaton
    Average Salary: $70,276
    Eaton provides competitive salaries for Customer Service Representatives. They have a global presence, with operations in many countries. The company values teamwork and innovation, creating a positive work atmosphere.


  4. Fiesta Auto Insurance
    Average Salary: $69,812
    Fiesta Auto Insurance offers good salaries for Customer Service Representatives. They serve customers in several regions, specializing in auto insurance. Employees work in a dynamic environment, learning to handle various customer needs.


  5. UCLA Health
    Average Salary: $69,135
    UCLA Health pays its Customer Service Representatives well. They operate in California, providing top-tier healthcare services. Employees interact with patients and help them navigate the healthcare system, making a significant impact.


  6. Heritage Health - Idaho
    Average Salary: $68,918
    Heritage Health - Idaho offers fair salaries for Customer Service Representatives. They provide healthcare services across Idaho. Employees work in a supportive team, helping people access the care they need.


  7. Big O Tires
    Average Salary: $68,846
    Big O Tires pays its Customer Service Representatives well. They operate in several states, offering tire services. Employees assist customers with tire needs, gaining practical experience in customer service.


  8. PTM Solar
    Average Salary: $68,503
    PTM Solar offers good pay for Customer Service Representatives. They operate in the renewable energy sector, with projects across the country. Employees help customers with solar solutions, contributing to a sustainable future.


  9. Amtrak
    Average Salary: $68,148
    Amtrak provides competitive salaries for Customer Service Representatives. They operate nationwide, offering rail travel services. Employees interact with passengers, ensuring a pleasant travel experience.


  10. Florida One Insurance
    Average Salary: $67,586
    Florida One Insurance pays its Customer Service Representatives well. They serve customers in Florida, specializing in insurance services. Employees assist clients with their insurance needs, making a difference in their lives.

How to earn more as a Customer Service Representative?

Working as a Customer Service Representative offers many opportunities for growth and increased earnings. Enhancing skills and performance can lead to higher salaries and better job positions. Here are several factors that can help a Customer Service Representative earn more.

First, gaining certifications can make a significant difference. Certificates in customer service, communication skills, or related fields can show dedication and expertise. They can lead to higher-paying positions. Second, acquiring more experience is crucial. Every year of service can bring better understanding and skills. This experience often results in salary increases or promotions.

  1. Obtain certifications
  2. Gain more experience
  3. Improve communication skills
  4. Learn new technologies
  5. Seek advanced positions

Improving communication skills also plays a key role. Clear and effective communication can enhance job performance. It can lead to higher customer satisfaction and better feedback. Learning new technologies used in customer service can make a representative more valuable. Skills in CRM software or social media tools can set a professional apart. Finally, seeking advanced positions, such as a team leader or manager, can lead to higher earnings. Taking on more responsibility usually means a higher salary.

Currently 13,389 Customer Service Representative job openings, nationwide.

How's the job market for a Customer Service Representative in the US?

Learn what a Customer Service Representative does, how to become one, and understand the job outlook. Get simple steps to start your career as a Customer Service Representative today.
Position
Overview
Customer Service Representative
13,389 Job Openings