How much does a Customer Service Representative make?
A Customer Service Representative (CSR) plays a vital role in many businesses. They help customers with questions, complaints, and purchases. The average yearly salary for a CSR is around $34,866. This means they earn about $16.76 per hour. Salaries can vary based on experience, location, and the company.
CSRs often start at the lower end of the salary range. With more experience, they can move up to higher pay. Some CSRs work in industries like retail, healthcare, or finance. These industries may offer different salary ranges. For example, a CSR in finance might earn more than one in retail. Location also matters. CSRs in big cities often earn more than those in smaller towns.
What are the highest paying cities for a Customer Service Representative?

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Vallejo, CA
Average Salary: $52,641
In Vallejo, working as a customer service rep offers a blend of tech and personal interaction. With companies like Tesla and various tech firms, you'll engage with clients and handle inquiries. The city's vibrant community adds to the positive work environment.
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Stamford, CT
Average Salary: $49,695
Stamford provides a dynamic setting for customer service roles. Here, you'll find major corporations like Xerox and Charter Communications. The city's business-friendly atmosphere supports professional growth and networking.
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Washington, DC
Average Salary: $47,159
In Washington, DC, being a customer service rep means you'll interact with a diverse clientele. With government agencies and international firms, you'll gain valuable experience. The city's rich culture enhances the work experience.
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Seattle, WA
Average Salary: $46,439
Seattle offers a unique environment for customer service professionals. Companies like Amazon and Microsoft provide opportunities for tech-savvy reps. The city's innovative spirit makes for an engaging workplace.
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San Jose, CA
Average Salary: $45,871
San Jose is a hub for tech companies, offering exciting opportunities for customer service reps. Working with firms like Adobe and eBay, you'll handle customer needs with a tech twist. The city's vibrant culture enriches the work experience.
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San Francisco, CA
Average Salary: $45,198
In San Francisco, customer service roles come with a mix of tech and finance. With giants like Salesforce and Uber, you'll engage with clients and solve issues. The city's dynamic environment supports professional development.
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Riverside, CA
Average Salary: $43,852
Riverside offers a balanced work environment for customer service reps. With companies like Amazon and UPS, you'll handle customer inquiries and support. The city's pleasant climate adds to the overall positive experience.
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Los Angeles, CA
Average Salary: $43,025
Los Angeles provides a diverse setting for customer service roles. Working with entertainment and tech companies, you'll interact with a wide range of clients. The city's vibrant culture enhances the work experience.
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Santa Rosa, CA
Average Salary: $42,931
In Santa Rosa, customer service reps find a supportive community. With local businesses and tech firms, you'll handle customer needs effectively. The city's relaxed atmosphere makes for a pleasant work environment.
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Minneapolis, MN
Average Salary: $42,699
Minneapolis offers a professional setting for customer service roles. With companies like Target and UnitedHealth Group, you'll engage with clients and provide support. The city's strong business community supports career growth.
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What are the best companies a Customer Service Representative can work for?

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Feldstein Jewelers
Average Salary: $99,409
Feldstein Jewelers offers top-tier customer service roles with competitive salaries. They operate in multiple locations, including New York and California. Employees enjoy a supportive work environment and opportunities for career growth.
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Service Partners
Average Salary: $90,977
Service Partners provides excellent customer service positions with a strong focus on employee satisfaction. They have locations across the United States, including Texas and Florida. The company values teamwork and professional development.
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Iron Trail Motors
Average Salary: $90,000
Iron Trail Motors offers rewarding customer service jobs with a competitive salary. They operate in Minnesota and Wisconsin. The company emphasizes a positive work culture and offers various benefits to its employees.
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Heritage Health - Idaho
Average Salary: $83,989
Heritage Health - Idaho provides customer service roles with a focus on healthcare. They operate in Idaho. The company offers a supportive environment and opportunities for professional growth in the healthcare sector.
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Amtrak
Average Salary: $78,323
Amtrak offers customer service positions with a strong emphasis on travel and hospitality. They operate across the United States. Employees benefit from a dynamic work environment and various career advancement opportunities.
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Club Assist, US LLC
Average Salary: $75,285
Club Assist, US LLC provides customer service roles with a focus on member support. They operate in multiple locations, including Arizona and Nevada. The company values teamwork and offers a supportive work environment.
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Ameritech Construction
Average Salary: $74,196
Ameritech Construction offers customer service positions with a focus on construction support. They operate in Illinois and Michigan. The company emphasizes a positive work culture and offers various benefits to its employees.
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Eaton
Average Salary: $69,896
Eaton provides customer service roles with a focus on electrical and power management. They operate globally, including locations in the United States and Europe. The company offers a supportive work environment and opportunities for professional growth.
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UCLA Health
Average Salary: $69,774
UCLA Health offers customer service positions with a focus on healthcare. They operate in California. The company values teamwork and offers a supportive work environment with various career advancement opportunities.
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KB Home
Average Salary: $69,534
KB Home provides customer service roles with a focus on homebuilding. They operate in multiple locations, including California and Texas. The company emphasizes a positive work culture and offers various benefits to its employees.
How to earn more as a Customer Service Representative?
A Customer Service Representative can find many ways to increase their earnings. By focusing on key areas, one can enhance their skills and value in the workplace. This leads to better job opportunities and higher pay. Improving customer interaction skills can make a big difference. Clear communication and empathy help resolve issues quickly. This can lead to higher customer satisfaction and better performance reviews.
Another way to earn more is by gaining additional certifications. These can show employers that a representative has specialized skills. For example, certifications in conflict resolution or CRM software can be very valuable. Taking on extra responsibilities can also lead to higher pay. This can include training new employees or managing a team. Being proactive and showing leadership can set a representative apart. Other ways to increase earnings include working in a high-demand industry or location. These areas often offer higher wages. Finally, seeking promotions or negotiating salary increases can lead to better pay over time.
Here are five factors to consider for earning more as a Customer Service Representative:
- Improve customer interaction skills
- Gain additional certifications
- Take on extra responsibilities
- Work in high-demand industries or locations
- Seek promotions or negotiate salary increases



