How much does a Guest Experience Captain make?
A Guest Experience Captain plays a key role in ensuring guests have a positive experience. This role often involves greeting guests, answering questions, and resolving any issues that may arise. The average yearly salary for a Guest Experience Captain is around $40,696. This salary can vary based on experience, location, and the specific company.
The salary for a Guest Experience Captain can range from $23,550 to $60,000 per year. Here are some common salary ranges:
- 10% of Guest Experience Captains earn $23,550 or less.
- 25% earn between $23,550 and $30,177.
- 50% earn between $30,177 and $40,118.
- 75% earn between $40,118 and $50,059.
- 90% earn between $50,059 and $56,686.
- 100% earn $60,000 or less.
What are the highest paying cities for a Guest Experience Captain?

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San Francisco, CA
Average Salary: $53,990
In San Francisco, you will enhance guest experiences in a vibrant city known for its tech industry. Companies like Airbnb and Uber offer exciting opportunities. The city's dynamic culture provides a unique backdrop for hospitality roles.
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Seattle, WA
Average Salary: $53,001
Seattle offers a chance to work in a city famous for its coffee culture and tech giants like Amazon. As a guest experience professional, you will enjoy a laid-back atmosphere and a strong community focus. The city's natural beauty adds to the charm of the job.
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Los Angeles, CA
Average Salary: $49,564
Los Angeles provides a bustling environment with endless entertainment options. Working in the entertainment capital, you will interact with guests from around the world. Companies like Disney and Universal Studios offer diverse experiences.
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Washington, DC
Average Salary: $48,251
In Washington, DC, you will be at the heart of political and cultural activities. Working in this historic city, you will meet guests from diverse backgrounds. The city's vibrant atmosphere offers many opportunities for professional growth.
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Minneapolis, MN
Average Salary: $48,011
Minneapolis offers a friendly and welcoming environment. Known for its parks and lakes, the city provides a great setting for hospitality roles. Companies like Target and U.S. Bank offer stable and rewarding career paths.
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Philadelphia, PA
Average Salary: $47,964
Philadelphia provides a rich history and vibrant culture. Working in this city, you will enjoy a mix of urban and historic settings. The city's diverse food scene adds to the appeal of the job.
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San Diego, CA
Average Salary: $47,474
San Diego offers beautiful beaches and a laid-back lifestyle. Working in this coastal city, you will enjoy a pleasant climate and a strong focus on outdoor activities. Companies like Qualcomm and biotech firms offer exciting opportunities.
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Portland, OR
Average Salary: $46,658
Portland is known for its eco-friendliness and vibrant arts scene. Working in this city, you will enjoy a strong community spirit and a focus on sustainability. The city's diverse food and drink offerings add to the appeal.
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Honolulu, HI
Average Salary: $46,557
Honolulu offers a tropical paradise with stunning beaches and a laid-back culture. Working in this city, you will enjoy a relaxed atmosphere and a strong sense of community. The city's rich history and diverse attractions provide a unique backdrop for the job.
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Chicago, IL
Average Salary: $45,895
Chicago offers a dynamic and diverse environment. Working in this vibrant city, you will enjoy a mix of urban culture and historic landmarks. The city's strong food scene and cultural events provide a rich backdrop for the job.
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What are the best companies a Guest Experience Captain can work for?

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FLIK Hospitality Group
Average Salary: $51,114
FLIK Hospitality Group offers Guest Experience Captain jobs with a focus on creating memorable guest experiences. They operate in various locations, including major cities across the United States. Their commitment to guest satisfaction drives their success.
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Marriott International
Average Salary: $44,617
Marriott International provides Guest Experience Captain roles with opportunities to enhance guest experiences in their hotels worldwide. They have a strong presence in many countries, offering diverse experiences and career growth.
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Macy's
Average Salary: $43,301
Macy's offers Guest Experience Captain jobs that focus on providing excellent customer service in their retail stores. They operate in numerous locations across the United States, ensuring a positive shopping experience for all guests.
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Alaska Airlines
Average Salary: $42,775
Alaska Airlines provides Guest Experience Captain roles that emphasize delivering top-notch service to passengers. They serve many destinations across the United States and beyond, ensuring a pleasant travel experience.
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Signature Aviation
Average Salary: $42,351
Signature Aviation offers Guest Experience Captain jobs that focus on providing exceptional service to guests in the aviation industry. They operate in various locations, offering unique experiences and opportunities for growth.
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TUPELO HONEY
Average Salary: $39,125
TUPELO HONEY provides Guest Experience Captain roles that emphasize creating a welcoming atmosphere for guests. They operate in multiple locations, offering a warm and inviting experience for all visitors.
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Delaware North
Average Salary: $34,664
Delaware North offers Guest Experience Captain jobs that focus on enhancing guest experiences in their entertainment and hospitality venues. They operate in various locations, providing diverse experiences and opportunities for career development.
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Merlin Entertainments
Average Salary: $32,771
Merlin Entertainments provides Guest Experience Captain roles that emphasize creating magical experiences for guests. They operate in many locations worldwide, offering unique and exciting opportunities for career growth.
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NexDine
Average Salary: $31,699
NexDine offers Guest Experience Captain jobs that focus on delivering exceptional service in their dining establishments. They operate in various locations, providing a welcoming and enjoyable dining experience for all guests.
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McDonald's
Average Salary: $31,395
McDonald's provides Guest Experience Captain roles that emphasize providing fast and friendly service to customers. They operate in numerous locations worldwide, ensuring a positive dining experience for everyone who visits.
How to earn more as a Guest Experience Captain?
Aspiring Guest Experience Captains can enhance their earning potential through various strategies. Focusing on professional development opens new opportunities. Attending workshops, obtaining certifications, and staying updated on industry trends can lead to higher positions and better pay. Networking with colleagues and industry professionals also plays a crucial role. Building a strong professional network can lead to job referrals and insider tips on higher-paying roles.
Customer satisfaction is key to earning more as a Guest Experience Captain. Exceptional service leads to positive reviews and repeat business. Going above and beyond to meet guest needs can result in bonuses and promotions. Effective communication skills are essential. Being able to clearly and confidently interact with guests can improve guest satisfaction and lead to better job opportunities. Lastly, taking on leadership roles and mentoring new team members can pave the way for higher earnings. Demonstrating leadership skills and a commitment to team success can open doors to management positions with higher pay.
Here are some key factors to consider:
- Professional development
- Networking
- Customer satisfaction
- Effective communication
- Leadership roles



