About Optum
Want to become a part of the Hospitals and Health Care-General industry?
What are people saying about working at Optum?
Optum Reviews
Flexible remote work but weak team culture
09/30/2026 - Richmond, VA
Pros
Flexible, remote, work at your own pace
Cons
Lacks team culture, lack of clear direction from upper management, processes change frequently
No opportunities for advancement
09/30/2026 - New York, NY
Pros
No pros working at this company.
Cons
No career or job advancement.
Good environment but heavy workloads during peak times
09/29/2026 - Hyderābād
Pros
Very Good environment and smooth culture
Cons
During peak business periods, workloads can increase significantly
Decent pay but the company lacks organization
09/29/2026 - Atlanta, GA
Pros
the pay is very decent.
Cons
The company is very unorganized.
Good work-life balance with slow progress
09/28/2026 - null
Pros
work life balance is good
Cons
slow progress in the career
Good work-life balance, but low pay
09/28/2026 - Gilbert, AZ
Pros
Work Life Balance is great.
Cons
Pay is low compared to other companies.
Strong brand and benefits, but high stress and metrics
09/28/2026 - Draper, UT
Pros
1. Strong Brand and StabilityOptum is part of UnitedHealth Group, one of the largest healthcare companies in the U.S.Offers financial stability, established processes, and long-term career opportunities.2. Competitive BenefitsComprehensive medical, dental, and vision coverage.Retirement plans including 401(k) matching.Employee wellness programs and health-related resources.3. Career Development OpportunitiesInternal mobility across Optum and UnitedHealth Group.Opportunities to learn healthcare, banking, compliance, and customer service operations.Access to training and professional development programs.4. Meaningful WorkEmployees help members manage HSAs, FSAs, HRAs, and other healthcare-related financial accounts.Work can have a direct impact on members' ability to pay for healthcare expenses.5. Remote and Hybrid OpportunitiesMany customer service and operations roles offer flexible work arrangements depending on business needs.
Cons
Heavy metrics and monitoring: Productivity, call handling times, quality scores, and performance metrics are closely tracked.High call volumes: Customer-facing roles can involve back-to-back calls, especially during peak enrollment periods.Complex policies and regulations: Frequent updates to healthcare and banking regulations require ongoing training and adaptation.Large corporate bureaucracy: Decision-making can be slow, and changes often require multiple levels of approval.Limited flexibility in some roles: Because of compliance requirements, employees may have little discretion when handling exceptions.Stressful customer interactions: Members often call when dealing with financial or healthcare issues, leading to emotionally charged conversations.Workload fluctuations: Staffing challenges or seasonal spikes can create periods of increased workload and overtime expectations.Career growth can vary by department: Advancement opportunities may depend heavily on your team, manager, and location.
Location is great, but pay is low
09/27/2026 - null
Pros
location is great which is a plus
Cons
pay is very low compared to other institutions
Challenging environment
09/27/2026 - Basking Ridge, NJ
Pros
Employees are exposed to a wide range of challenges and can develop resilience and adaptability in a constantly changing environment.
Cons
The company's repeated reorganizations often seem reactive rather than strategic, leaving employees uncertain about their roles and future opportunities. Many employees find themselves reassigned with little guidance, making it difficult to remain engaged and productive during periods of transition.Compensation is also a significant concern. Annual raises are frequently so small that they feel more symbolic than rewarding, even for strong performers. Bonuses, when received, are often viewed as insufficient recognition of employees' contributions. Combined with a perception that recognition and rewards are not always allocated fairly, this can leave employees feeling undervalued.Employees are more likely to stay engaged when organizational changes are thoughtfully planned, clearly communicated, and supported by compensation practices that genuinely reflect performance and contributions.The culture can feel highly competitive rather than collaborative. Requests for assistance are often ignored or delayed, even when they are necessary to move work forward. Employees may find themselves repeatedly following up and escalating issues simply to receive the support required to do their jobs effectively.Leadership should do more to promote a culture of responsiveness, teamwork, and shared accountability. Organizations function best when employees are encouraged and expected to support one another, rather than operating in isolated silos.
Salary and perks are great, but slow processes hinder efficiency
09/26/2026 - Chennai
Pros
Salary PerksTransport Culture Values
Cons
Slow process andTime management
Remote work is great, but leadership lacks integrity
09/26/2026 - null
Pros
Working remotelyWorking remotelyWorking remotely
Cons
- They values the company espouses is not practiced by senior leadership.- The old saying "too many cooks spoil the broth" applies in the Reimbursement Policy area. Too many chiefs causing the department to be directionless.
Competitive salary, but on-call duties required
09/25/2026 - Manila, Manila
Pros
Company gives out Competative Salary
Cons
On call duties required for all.
Nice company with valuable learning opportunities, but tech is slow
09/25/2026 - Vancouver, BC
Pros
A very nice company to work , Old school but still a lot to learn from healthcare and tech industry perspective
Cons
Tech is a little bit slow compared to tech companies
Flexible remote work but chaotic directives
09/25/2026 - Minneapolis, MN
Pros
Remote/hybrid work schedule creates good work/life balance
Cons
constantly changing directives and processes.
If you must work here, limit your time with them
09/25/2026 - null
Pros
Good resourcesOvertime offered once in a while
Cons
Little to no pay increaseGrowth opportunities are non-existentUnrealistic metrics Low morale
What are popular careers at Optum?
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Registered Nurse
Registered Nurses provide and coordinate patient care. They work with doctors and other healthcare workers. RNs often monitor patients and administer treatments.
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Medical Assistant
Medical Assistants help doctors in clinics and medical offices. They take patient vital signs and prepare patients for exams. They also assist with minor procedures and lab tests.
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Nurse Practitioner
Nurse Practitioners provide a range of healthcare services. They can diagnose and treat illnesses. They often manage patient care and prescribe medications.
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Licensed Practical Nurse
Licensed Practical Nurses, or LPNs, provide basic medical care. They work under the supervision of doctors and RNs. LPNs often work in hospitals, nursing homes, and private homes.
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Patient Care Coordinator
Patient Care Coordinators help patients navigate healthcare services. They schedule appointments and coordinate care between different providers. They often ensure patients understand their treatment plans.
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Pharmacy Technician
Pharmacy Technicians assist pharmacists in dispensing medications. They fill prescriptions and manage inventory. Technicians also help customers understand their medications.
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Pharmacist
Pharmacists dispense medications and provide advice on their use. They ensure patients receive the right medications. Pharmacists also offer guidance on managing health conditions.
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Physical Therapist Assistant
Physical Therapist Assistants work with physical therapists to help patients recover from injuries or illnesses. They provide treatments and exercises. Assistants monitor patient progress and report back to therapists.
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Occupational Therapist
Occupational Therapists help patients improve their ability to perform daily activities. They create personalized treatment plans. Therapists often work with those recovering from injuries or illnesses.
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Home Health Aide
Home Health Aides provide care for patients in their homes. They help with daily activities like bathing and cooking. Aides also monitor patients’ health and report any changes to healthcare providers.
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Where is Optum hiring?
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Houston, TX
Working in Houston means being part of a vibrant city with a strong economy. It offers a mix of industries, which can provide diverse job opportunities and career growth.
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Eden Prairie, MN
Eden Prairie offers a welcoming and close-knit community. It provides a supportive work environment, making it an excellent place to build and advance a career.
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Boston, MA
Boston's rich history and strong academic institutions make it a dynamic place to work. Employees benefit from a vibrant culture and access to top-tier resources and opportunities.
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Las Vegas, NV
Las Vegas is known for its lively atmosphere and diverse economy. It offers numerous job opportunities, particularly in hospitality, entertainment, and technology.
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Worcester, MA
Worcester combines a small-town feel with big-city opportunities. It provides a strong sense of community and a variety of job options in different sectors.
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Dallas, TX
Dallas is a bustling city with a growing economy. It offers a range of job opportunities, especially in finance, technology, and healthcare.
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Seattle, WA
Seattle's tech-driven economy offers many opportunities for growth and innovation. It has a vibrant culture and a friendly, supportive work environment.
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Everett, WA
Everett combines the charm of a small city with access to big-city amenities. It offers a balanced work-life environment and a variety of job opportunities.
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Pearland, TX
Pearland provides a peaceful and family-friendly environment. It is a growing city with ample job opportunities, especially in healthcare and retail.
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Phoenix, AZ
Phoenix offers a warm climate and a rapidly growing economy. It provides diverse job opportunities, particularly in healthcare, technology, and retail.
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