About Smile Brands Inc.
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Smile Brands Inc. Reviews
No Bueno
10/29/2025 - null
Pros
Decent Salary. Docs and teams were good.
Cons
When I was hired I was told that my market would be switching from an old outdated system (QSI Dental Billing) and paper charts to Dentrix Ascend in the fall. Once hired, this was pushed to the end of year and most recently I was told that it isn’t going to happen anytime soon and possibly not for a couple of years. This is a 25 year old system that uses COMMANDS to function. It’s nearly impossible to recruit and retain docs and hygienist for this reason alone. I lost several hygienists once they found out they had to write in paper charts. These young new or fairly new grads don’t want to go back intime-25 years! There was no training. I watched a couple videos and had a few intro calls with SOME of the departments. I walked into my practices solo and had to figure it out. Finally 2 months post hire, my new boss (changed after 6 weeks of hire) came to “tour” my practices with me. We visited 10 practices in 2 days. Still no training. Then came time to do a monthly biz review and present to my team and boss. I was sent a deck of slides with all kinds of info and was told to use it as an example and make it my own. I had NEVER once seen this. No training. No one ever sat down with me and walked me through one. It was awful. I spent so many hours and weekends working on this each month. It was starting to click (should have months ago but when you are left to figure it out, it takes time). My boss told my team that it should take no more than an hour, but she never showed us how she does them in hour. Obviously, because she can’t and no one on the team could. The practices are cluttered and boxes of charts are stacked randomly through the office. My teams wanted a storage building to store them in but I was told we don’t have the revenue for it. They would stress to us to push elevated standard of care. Treat your patients like they are family member on the chair. Hard to do when I wouldn’t let my family sit in the 25 year old dental chairs that are covered in duct tape. There are portable AC units with big aluminum hoses running down the hallway and out of a window. Dirty stained ceiling tiles, chipped paint and dirty cabinets and walls. Overhead lights out everywhere. They are so outdated old looking. No thanks, I’ll take my family to other brand new beautiful practice on the second floor. No mentors for the new docs. This really blew my mind. They have “PC Presidents” but they practice full time and do nothing with the new docs. I couldn’t believe that there was no senior doc to guide these new hires who were mostly new grads. However, they are expected to produce $5K a day without clinical guidance. The “marketing team” is actually the call center. Their idea of marketing is making sure the patients can schedule online, and that calls are being answered. I had a doc look Julie right in the face and ask to see the direct mail that was going out for his practice and she couldn’t produce one. She said, “that is not why we are here” and shut him down. I got in trouble for telling a couple OM’s that their practice was on the watchlist to be closed (it was), but Julie looked one of my docs and OM in the eyes and said you are all going to lose your jobs. Hmm. Last but not least, these practices are DHMO heavy. Once the docs come off their daily guarantee they can’t produce enough to survive and ultimately end up leaving. They will tell you there are ways to make money with these plans, but there isn’t it. THERE IS NO WAY TO MAKE MONEY WITH HMO PLANS!! They need to look at the Sr. VP of the market because they are losing the wrong people. Your’e expected to be in practices 3 days a week. Monday and Friday was an admin day, with back to back calls and trainings for random stuff. Tuesday, Wednesday and Thursday your in a practice and engaged with your teams so not looking and working emails. The only time to catch up on the 100’s of emails is to do it in the evenings. So you are working sometimes 10-12 hours a day. No work/life balance what’s ever.
Fair
09/24/2025 - Irvine, CA
Pros
Corporate culture was upbeat and positive.
Cons
Invest more in emplo9yees and provide strong 401k match
Good starting off point
08/15/2025 - New York, NY
Pros
In office team works well together.
Cons
Management speaks from both sides of their mouth.
Great place to work.
08/11/2025 - Hudson, NH
Pros
Smile Brands offers lots of support clinically and operationally. There is room for growth, and plenty of CE opportunities.
Cons
I do not have any cons at this time.
Former
08/28/2025 - Nashville, TN
Pros
Room for growth is good
Cons
Upper management is not good
Not the same
01/29/2026 - Costa Mesa, CA
Pros
Some roles are fully remote
Cons
No raises, higher health plans costs, with more pressure and more work.
Remote work opportunities with
04/23/2026 - Daybreak
Pros
The patients were awesome to work with
Cons
High-stress work environmentManagement doesn't properly handle interpersonal issuesLittle to no training
Poor management
04/23/2025 - Sarasota, FL
Pros
None run , no breaks no support
Cons
All run , don’t ever work for this company
Flexible caring workplace
03/04/2025 - null
Pros
Scheduling is very flexible if I need more time for a patient I can schedule accordingly to best fit patient needs, PTO accrues faster than any office I've worked at before, fair compensation plans, collaborative culture that seeks to elevate the standard of patient care
Cons
Holidays are not paid need to use pto if you want pay for a holiday
Grateful to be part of Team Smile Brands
03/19/2025 - null
Pros
I am grateful for the opportunities to grow with Smile Brands. I appreciate the leadership team guidance and communication . Their willingness to delegate tasks and trust us as a team has empowered me to take ownership and contribute more effectively . Working with Smile Brands provide benefits, Time off and the care of each employee treated as their own family member when they going through life hardship.
Cons
Quarterly team training could be beneficial to enhance team collaboration
Fun times at work
03/19/2025 - Roseville, CA
Pros
We have so much fun in our office. My team is amazing. My doctors are very kind and compassionate. I've been managing now for almost 10 years but started out the front desk and then went to billing department before accepting the manager position.
Cons
We are a very busy office but that how I like it.
Happy RDA of 23 years
03/18/2025 - Rocklin, CA
Pros
I am a happy RDA of 23 years in the Dental industry and this fall of 2025 will be my 10 year anniversary with Smile Brands! Being with SBI corporation has made me feel more a part of a large dental community than just a single dental office or group practice. Smile Brands allows us to connect with our fellow SBI family all around the US. They do fun contests yearly and broadcast the various offices involvement in the contests and that makes us feel like we get to know each other and it helps strengthen the great culture we maintain within SBI. SBI offers ample opportunities for growth, job placement and great compensation packages. SBI has offered me a lot of comfort during a tragic death in my family recently and took care of my Bereavement for me. This meant a lot to me to be taken are of during this tragic time. One thing I will always show gratitude for is that during Covid 19, SBI continues to take care of their furloughed employees medical insurance. I appreciate the many benefits and compensation package provided to me by SBI that a lot of small practices are not able to offer their employees such as : sufficient PTO, sick pay, medical insurance, dental insurance, 401k, life insurance and my favorite of all...my HSA account!! Smile Brands has a lot of talent working with them within the company with readily available resources for help and growth at all times. Some of the best! They also provide on-line learning courses for their licensees to make it easier to obtain CE credits! So many win-wins! Thank you SBI for all you do!
Cons
I had to think long and hard to come up with a con. The only one I have in my heart at the moment is that I am a solo RDA in my busy office and I am patiently awaiting to onboard a new RDA to help with my workload. My office is very busy and we are currently looking for our new team member to join and this has caused some stress on my work-life balance. I have been left as a solo RDA in my office several times for long periods of time when it is a two assistant office. I am hoping we can find our new team member asap! One concern I have is that I see some offices have more staff support than others, and we need to be moving staff around daily to help lighten day to day based workload.
Collaborative Team and Positive Work Culture
03/18/2025 - Rocklin, CA
Pros
Working as a front office receptionist at this dental office has been a highly rewarding experience. The management genuinely cares about your growth and well-being, which is incredibly motivating. You gain valuable skills in customer service, administration, and healthcare, making it a great place for professional development. Team members are always willing to lend a hand and support each other through busy times, fostering a strong sense of camaraderie. The office environment is upbeat and positive, making it a pleasant place to work. Achievements and hard work are regularly acknowledged and celebrated, which boosts morale and job satisfaction.
Cons
However, there are a few challenges to consider. The workload can vary greatly, with some days being extremely busy and others quite slow, which can be a bit unpredictable. Occasionally, you may encounter patients who are challenging to handle, requiring patience and strong interpersonal skills. It can be challenging to balance everyone's input and ideas, especially when opinions differ. Additionally, there can be an unspoken pressure to fit in with the team culture, which might not suit everyone.
Love the work/life balance
03/26/2025 - Sarasota, FL
Pros
-work/life balance-pto-growth potential -open door -leadership
Cons
-NO 401k match at this time available
Great Career
02/11/2025 - McKinney, TX
Pros
Great work schedule, comprehensive benefits package, love that I get to work with an experienced team that truly cares about our patients and employees.
Cons
Occasionally we have limited staffing which can be challenging.
What are popular careers at Smile Brands Inc.?
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Dental Assistant
Assist dentists during a variety of treatment procedures. Duties include preparing patients, sterilizing instruments, and helping during dental exams.
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Dental Hygienist
Clean teeth and examine oral areas, gums, and related tissues. Provide preventive care and educate patients on proper oral hygiene.
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General Dentist
Diagnose and treat problems with patients’ teeth, gums, and related parts of the mouth. Perform routine check-ups and procedures like fillings and cleanings.
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Patient Care Coordinator
Help manage patient appointments, insurance, and records. Ensure a positive experience for patients throughout their visit.
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Dental Office Manager
Oversee daily operations of a dental practice. Manage staff, handle finances, and ensure smooth running of the office.
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Oral Surgeon
Perform surgical procedures to treat diseases, injuries, and defects in the oral and maxillofacial area. This includes wisdom teeth removal and dental implants.
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Orthodontist
Specialize in diagnosing and treating teeth and jaw irregularities. Provide services like braces and aligners to improve a patient's bite and appearance.
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Traveling Nurse
Provide care in various healthcare settings across different locations. This role offers variety and the chance to work in different environments.
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Registered Nurse
Provide and coordinate patient care in a variety of settings. Administer treatments, monitor patients, and assist in medical procedures.
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Accounting Clerk
Handle financial transactions for the company. Duties include maintaining financial records, preparing reports, and processing payroll.
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Where is Smile Brands Inc. hiring?
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San Antonio, TX
Join a vibrant team in a dynamic city known for its rich culture. Work with talented professionals in a supportive environment.
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Houston, TX
Be part of a fast-growing team in one of America’s largest and most diverse cities. Enjoy opportunities for career advancement and professional growth.
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Austin, TX
Experience the live music and tech scene in a city that values innovation. Collaborate with creative and dedicated colleagues in a collaborative workplace.
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Appleton, WI
Discover a friendly community with a strong sense of teamwork. Work in a welcoming environment that offers growth and stability.
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Clearwater, FL
Enjoy a pleasant climate and beautiful beaches in a supportive work environment. Collaborate with a diverse team focused on excellence.
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Round Rock, TX
Be part of a growing tech hub with a vibrant community. Work alongside innovative professionals in a supportive and forward-thinking workplace.
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Madison, WI
Experience a community rich in culture and education. Work with passionate and skilled colleagues in a supportive environment.
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La Crosse, WI
Work in a city known for its friendly people and beautiful landscapes. Collaborate with a dedicated team in a nurturing environment.
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Green Bay, WI
Enjoy a strong sense of community and team spirit. Work in a supportive environment focused on achieving excellence.
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Phoenix, AZ
Experience a vibrant city with a growing economy. Work with a dedicated team in an environment that values innovation and growth.
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What are similar companies to Smile Brands Inc.?
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Heartland Dental
Heartland Dental offers dental care services across many locations in the United States. They provide a range of services including general and specialty dental care. Heartland Dental is dedicated to creating a positive work environment for their staff. They operate in numerous states, with offices in Indiana, Kentucky, and many more.
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Family Dentistry
Family Dentistry is known for its commitment to providing quality dental care to patients of all ages. They focus on creating a friendly and welcoming atmosphere for every visit. Family Dentistry has locations in several states, including Texas, California, and more. They prioritize patient comfort and satisfaction.
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North American Dental Group
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Benevis
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Aspen Dental
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Lakeside Dental Care
Lakeside Dental Care is dedicated to providing top-notch dental services in a comfortable setting. They offer general and cosmetic dentistry, catering to patients of all ages. Lakeside Dental Care operates several locations in Georgia, including Atlanta and Marietta. They focus on creating a positive dental experience for every patient.
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Great Expressions Dental Centers
Great Expressions Dental Centers (GEDC) is a well-known dental group that provides comprehensive dental care. They offer services ranging from preventive care to advanced treatments. GEDC has multiple locations in Michigan, Florida, and other states. They are committed to delivering high-quality dental care with a caring approach.
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Smile Direct Club
Smile Direct Club offers affordable and convenient teeth-straightening solutions. They provide clear aligners that can be used at home. Smile Direct Club has locations in many cities across the United States, including Chicago, Los Angeles, and New York. They focus on making orthodontic treatment accessible to a wide audience.
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Dental Care Alliance
Dental Care Alliance (DCA) is a leading dental service organization that provides a variety of dental care services. They offer general dentistry, orthodontics, and more. DCA operates in multiple states, including California, Texas, and New York. They are committed to delivering quality care and enhancing patient experiences.
