About Din Tai Fung
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Din Tai Fung Reviews
Cutthroat Social Hierarchy
09/10/2024 - Seattle, WA
Pros
Great tips, flexible scheduling, fun coworkers
Cons
Over-hiring leads to few available hours, extreme managerial favoritism, entitled customer base
Flexible but work load is strenuous
09/17/2024 - Glendale, CA
Pros
The managers are very flexible with your schedule
Cons
The managers will micromanage you if you do not adhere to their standards
don't work here
09/18/2024 - Glendale, CA
Pros
high pay and good tips
Cons
the management are huge jerks and they will bully you if a customer asks. they value customer satisfaction over employee wellbeing. there's a reason there is a high turnover rate. also feels kinda cult-ish because you watch basically propaganda for training videos.
host/busser
09/08/2024 - San Diego, CA
Pros
tips, so about 30 hourly
Cons
Less shifts available due to many staffs
It's okay
07/16/2024 - null
Pros
The pay is decent because of tips.
Cons
How good management is depends on the location. I have heard from friends who transferred to some locations have good management, but the location that I worked at wasn't that great.
1 Star Review
07/18/2024 - Bellevue, WA
Pros
Money is goodCoworkers are funBenefits
Cons
I've been waiting to write this review for a long time. I hope my peers will feel empowered to share their experiences, too, especially for a company that surprisingly won "Great Place to Work" (they offered a DTF water bottle if you filled out the survey).Management:This is an area that needs a lot of improvement. Staff confidence in management is really low. They keep hiring new managers, which adds to the high turnover. Some managers communicate well but don't always meet staff expectations, which can be frustrating. Feedback, especially about pay and support, seems to get ignored, particularly in the bartender department. Support for servers is hit or miss, depending on the section.Supplies:Three months into opening the new Bellevue flagship store, we're still often short on supplies, which hurts our ability to provide good service. Things like carafes, spoons, and plates are frequently missing. This could be due to supply chain issues, but they had plenty of time to prepare.Bartender Issues:Before moving to the new building, bartenders made around $500-$600 a night. Now it's dropped to about $300-$400 a night, even though we have more responsibilities than servers. The smaller section sizes to better meet guest needs have also cut into our earnings. Support depends on the manager on duty, and there's no bar seating waitlist, which could help improve efficiency.New Store Design:The new store design seems more focused on profit than on making things convenient for employees. Working in the far back sections is tough, with expectations for quick table turnover and insufficient support during busy times.Scheduling:While you can request days off, there are blackout days when everyone has to work. The store tends to avoid giving overtime unless it suits them, leading to scheduling conflicts. For example, if someone covers your shift, they might get assigned a house shift instead, leaving you to find another cover.Meetings:Meetings are treated as regular shifts and are mandatory, with no option to attend remotely. They often cover topics we've already discussed during orientation, which could be streamlined to save time.Attendance Point System:The point system for attendance doesn't really encourage staff to cover for each other. This could be improved to promote better cooperation among the team.Doubling or Full Day Shifts:Morning shifts usually don't pay well, and doubles can mean long breaks and less desirable sections at night. This could be re-evaluated to make section assignments fairer.Expeditor Department:The team support is great, but management support can be inconsistent. More hands-on help from management would be beneficial.Greeter Department:Promotions from the greeter department take a long time, sometimes 6-12 months or more.VIP Tables:Holding tables for VIPs can limit earning opportunities for other staff, and the tips from VIPs vary a lot. This practice might need to be reconsidered to balance earnings more fairly.Terminating:Terminations can happen at the start or end of a shift, which is disruptive and stressful. A more respectful approach to timing would be better for employee morale.Conclusion:I hope this review helps people understand what it's like working here. While the pay can be decent if you focus only on the money, management struggles with understanding and meeting employee needs and prioritizes profits. Despite the challenges, there are opportunities to make good money and build relationships with coworkers who navigate management's policies. The one-star rating reflects issues with management, feedback, scheduling, and upholding core values. Given these problems, it's surprising that it won any awards.
Great working environment!
07/21/2024 - Bellevue, WA
Pros
Great working environment, above average pay for the role, great support team
Cons
I wish we had an employee meal which is common in the restaurant industry >.<
Great company
07/10/2024 - Arcadia, CA
Pros
Great Pay and incentives. The companies core values are something they stand behind
Cons
Fast pace, its not a bad thing given that its a very busy resturant.
Busser at Din Tai Fung
07/25/2024 - Santa Clara, CA
Pros
Fun and collaborative team, organized team
Cons
Heavy plate lifting, can get messy at times
Server at din tai fung
07/16/2024 - Seattle, WA
Pros
Good work environment and team workflow
Cons
Strict rules and guidelines as well as weak benefits
favoritism
07/17/2024 - Seattle, WA
Pros
benefits, decent pay, flexible hrs, flexible schedule, room for advancement, decent coworkers … lots of partying
Cons
HUGR favoritism, big emphasis on punctuality, critical on time and attendance, a ton of work cliques, lots of gossip, very judgmental management, and overall just a toxic work environment. Also crazy amount of drama and work dating… Live-action, Tinder basically.
Good Company
07/28/2024 - Glendale, CA
Pros
Loved my co-workers and some managers, fast environment, and good pay. This is the place where you will definitely learn a lot of important skills (i.e. teamwork, time management, prioritization, communicating with guests, learning how to de-escalate situations where guests become upset, and working fast and efficiently)
Cons
- There was a lot of favoritism going on with the managers. - If customers became aggressive towards you for something out of your control or for doing something that you were taught to do, managers will ask 'what did YOU do to make the guest upset?', they don't have your back when it comes to things like that. - Owner will come in at random times, and randomly seat people to the tables when there is a wait time, and when people who have been notified to come in, arrive, there are no tables to seat them.
Awful
07/20/2024 - Los Angeles, CA
Pros
Very good payGreat departments
Cons
God awful management, I truly hope that management somehow some way gets their thing together and step up
It’s A Cult
05/02/2025 - Anaheim, CA
Pros
-You make a lot of $$$ if you’re up to selling your soul - You get a 20% off when dining in
Cons
Do not work here if you want to hate yourself at the end of the day Their motto: SynergyModestyIntegrity Learning Excellence is all a facadeEvery worker I know is so stressed during their shift and exhausted after work Everyone finds a way to numb the pain for the $$$The managers don’t care about you, they’re being pounded the same time that you are from higher management You carry extremely heavy items I mean HEAVY to the point where you cannot carry them & someone has to help you The job is excruciating, the hours are long They expect you to be “perfect” to their standards but it’s not physically or emotionally possible due to the high volume & “high branding standards” that they keep you to so they will knick pick you They pin employees against you & threaten your job They do not offer you 10 min breaks cannot even use the bathroom sometimes, because of the pressure they put on you to maintain “perfect service”(There are only 3 bathrooms while over +100 ppl are staffed)You only get a few half off price items of the food, so you are also paying for your lunch at the job- the restaurant is constructed horribly, everyone is packed together front & back of house - you could get whiplash the amount of times you have to watch where your going since everyone is coming at you at the speed of light -You can look down at any second & get hurt from some other staff member - Many people have gotten hurt working @ this location due to the placement of back of house (falling down stairs, soap dispenser breaking, etc)
High Standards, High Stakes
05/07/2025 - Torrance, CA
Pros
Good training, high standards, good pay very clean, good for part time
Cons
High stress, adherence to strict guidelines, impersonal
What are popular careers at Din Tai Fung?
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Line Cook
Line cooks prepare food quickly and efficiently. They work in fast-paced kitchens, following recipes and cooking instructions.
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Dishwasher
Dishwashers clean dishes, utensils, and kitchen equipment. They ensure everything is ready for the next use.
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Busser
Bussers clear tables and reset them for new guests. They help keep the dining area clean and ready for customers.
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Host/Hostess
Hosts and hostesses greet guests and manage seating. They ensure customers have a pleasant dining experience from the start.
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Kitchen Manager
Kitchen managers oversee kitchen operations. They coordinate staff, manage inventory, and ensure food quality.
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Kitchen Team Member
Kitchen team members assist with various tasks in the kitchen. They support cooks and help maintain a smooth workflow.
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Food Runner
Food runners deliver food from the kitchen to the dining area. They ensure that meals reach customers promptly.
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Cashier
Cashiers handle payments and transactions at the register. They ensure accuracy and provide excellent customer service.
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Cleaner
Cleaners maintain a clean and safe environment. They clean floors, tables, restrooms, and other areas.
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Barista
Baristas prepare coffee and other beverages. They serve customers with a friendly and efficient approach.
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Where is Din Tai Fung hiring?
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Arcadia, CA
Working in Arcadia offers a vibrant community atmosphere. The area is known for its family-friendly environment, making it a great place to live and work.
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Seattle, WA
Seattle provides a dynamic work environment with a strong focus on innovation. The city's tech scene and vibrant culture create a stimulating atmosphere for professionals.
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Los Angeles, CA
Los Angeles offers a diverse and dynamic work environment. The city's bustling energy and rich cultural scene make it an exciting place to work and live.
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Costa Mesa, CA
Costa Mesa offers a welcoming and professional work environment. The city's family-friendly atmosphere and beautiful beaches make it a great place to live and work.
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Glendale, CA
Glendale provides a vibrant and diverse work environment. The city's rich cultural heritage and strong community spirit make it a great place to work.
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New York, NY
New York City offers a fast-paced and dynamic work environment. The city's diverse culture and endless opportunities make it an exciting place to work.
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San Diego, CA
San Diego offers a vibrant and healthy work environment. The city's beautiful beaches and mild climate make it a great place to live and work.
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Santa Clara, CA
Santa Clara provides a tech-driven and innovative work environment. The city's proximity to Silicon Valley offers many opportunities for professional growth.
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Bellevue, WA
Bellevue offers a modern and professional work environment. The city's strong economy and quality of life make it a great place to work and live.
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Santa Monica, CA
Santa Monica provides a vibrant and coastal work environment. The city's beautiful beaches and trendy atmosphere make it a great place to work.
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